Customer Reviews for Valero
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Valero
Rental was given to someone else under my contract and with my name, phone number and email address. I was later sent and email receipt of the transaction for a rental I NEVER picked up or had in my possession. I am employed in law enforcement and find this very alarming and fraudulent in nature.
Fire this company. Uhaul great customer service HORRIBLE!!!
Slow computer wait missed early bird dinner.
Have people that truly know how customer service is done, pleasantly and courteously.
To busy of place for large truck drop off.
They charged extra mileage for a trip in which I was at least 20 miles below the 100 they said to use. It's like an 80 mile trip. They said I went over which is impossible. I think the Valero said this to make up some money
The ONLY reason why picking up at a gas station proved beneficial was because we could fill up on site. Otherwise, it just doesn't seem the appropriate setting for rental trucks and the attendants were rude.
I originally reserved a 20 foot U-Haul at a location closer to my residence. I received a call a day later saying they wouldn't have it, however, I could reserve one at a location a little further away so I reserved that one. When I got there I couldn't even tell it was a U-Haul due to the fact that it was a gas station. I go inside and it's completely disgusting. I tell the clerk that I reserved a 20 foot truck at this location and he told me he didn't have it. He refused to give me the reservation guarantee stating he doesn't do that even though he is affiliated with U-Haul. Instead he told me he'd give me a smaller truck at normal price meaning I'd be able to fit even less in a truck which I clearly knew was too small but there were no other trucks available anywhere in the area. The employees here are completely unprofessional and should have their license to operate revoked because clearly they have no idea how to run a business. After this experience I will never use U-Haul services again and I will tell everyone I know that they should avoid using U-Haul in the future.
Attendant was very helpful and patient even though I had misplaced my rental papers. Very professional and friendly.
Shop owner was very pleasant to work with. Quick rental no issues.
Will definitely use this location again.
The location and truck was clean but seem like the transmission was given out time to time...couldn't drive fast pass 40...took me longer than I expected to move but overall the experience was excellent
I waited 2 hours and this is not a joke. Valero told me that the UHAUL server was down, and UHAUL did not help either. I was very angry really, and I missed my time frame to move in to the new building. This is the worst experience I´ve ever had.