Customer Reviews for Double Springs Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent customer service!

Rating:

5.0

See above

Rating:

4.0

Better equipment maintenance. Tire pressure sensor was faulty and message on low wager fluid

Rating:

5.0

Nice folks that didn't get in the way.

Rating:

5.0

The young gentleman there was very upbeat and energetic and very kind and friendly. He was very quick to get things taken care of. He was very efficient...

Rating:

5.0

The gentleman who runs the office. He does his job well and very professional. I will absolutely use uhaul from this location again.

Rating:

5.0

Returning the truck was very easy, agent knew what he was doing, and we were on our way in a manner of minutes.

Rating:

4.0

No changes or improvement needed. David was helpful and understanding while being professional all the while.

Rating:

5.0

This is the best Uhaul location I've been too. The young man working front desk is awesome! Professional, hard working and very customer oriented. Dude deserved a raise he represents Uhaul well!

Rating:

5.0

Nothing really, the new manager was very helpful with renting a u haul and storage.

Rating:

5.0

The young man that was behind the counter was very nice.

Rating:

5.0

This location is absolutely amazing! GREATEST staff and easy drop off and pick up location.

Rating:

5.0

Super ez drop!

Rating:

5.0

Everything went perfectly and the rental process was so easy. The gentlemen that helped me was so nice and made the process easy.

Rating:

5.0

Not a bad review Double Springs location. The issue I faced was the original drop off location told me the were no longer accepting drop offs and didn’t know why Uhaul would send me there. They sent me to another location! Upon arrival at 2nd location they advised me the are not equipped for ANY drop offs and don’t understand why I was sent there. They sent me to location #3 where they gladly accepted drop off. Very disappointed in Uhaul.

Rating:

1.0

They did not have any dollys. I paid for 2 dollys and they just said nope we don’t have any. I would like a refund.

Rating:

5.0

This was our first experience using Uhaul in general. We were so happy with the ease and customer experience. I’m not sure WHY we haven’t used uhaul before now! This location was easy to find and extremely helpful and friendly. Highly recommend!

Rating:

5.0

David was great! He was very personable and made it a good experience! Thank you!

Rating:

5.0

Figure out a way to include a jack stand so that if a loaded trailer has to be dropped the customer will be able to re-hook it without needing further assistance.

Rating:

1.0

I had a truck reserved close to where I would use it. That truck was give to another customer and I had to drive almost 20 miles one way to get a truck. There and back was almost 40 miles of the 59 miles I drove it. Upon returning the truck, I was told they would only charge .89 cents instead of the 1.09. They did not do that either. I was charged full price. Seems u-haul has a pretty good deal going to collect mileage. Very dissatisfied with u-haul

Rating:

2.0

The guy who gave us the keys was so incredibly high he could barely work the computer. Either that or there was some medical issue going on. They also didn’t have the appliance dolly that they said they did online, so we had to drive across town to another place to rent one. He didn’t have any of the information that I put into my reservation online (email, phone, etc.). This place was very sketchy, and I would not feel safe here alone as a woman. It’s the guy’s house that you have to go into to pick it up. He also wanted me to prepay for all my mileage but I didn’t know how many trips we would need so that doesn’t make sense. Overall terrible experience with the company but the truck did work well.

Rating:

5.0

Very nice clerk

Rating:

2.0

I calked them....message said leave message for return call. NEVER called back. So customer service is not a priority. They suck!!!! Will go somewhere else next time.

Rating:

1.0

Horrible pickup experience. Little man at the front office was too cool for school.

Rating:

5.0

Super fast processing and trailer installation. Very courteous site manager.

Rating:

5.0

Everything was excellent

Rating:

4.0

I ordered a dolly rental but no dolly was in the van. Made moving furniture difficult as I was moving by myself.

Rating:

5.0

Great customer service!