Customer Reviews for Value Store It 12
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Value Store It 12
I called the day before i actually went to location, to determine location and address. I called back to inquire if i had to make reservation to rent truck the next day, and was told no. Person i spoke to said, they had plenty of vehicles on hand and there was no reason to. Got there a little after 9am on November 26, 2016 only to find out they had no 10ft trucks available. Had to take chance with Van to do what i had to get done, and luckily was able to get all my stuff loaded into it.
Very profesional Service!!!
Called me early in the day to ask when I would be there. I told them before 6pm. I showed up around 4:30 and the person working told me I was at the wrong spot. After receiving the phone call and text for the address. Real bad experience.
Driver side chair is twisted make driving very uncomfortable also wipers need to be change other than that the truck was good to use.
Fast, clear, I was in and out in 5 minutes. Good Customer service!
I wish this review asked me more questions on rating my overall experience with Uhaul. IT WAS HORRIBLE. And I never usually say this, but I am definitely NEVER using Uhaul again.
My pickup location was switched on me 5-6 times in a matter of a few hours, and I had movers scheduled to meet with me at the location. I was on the phone with 5 different employees all in which were not at all helpful. I would ask them how I could make sure my truck location wasn't going to be switched on me for a 6th time, an hour before I was supposed to pick up the truck, and they would sit in silence or "ok" me on the other end of the phone and then hang up on me!! I couldn't believe how many times Uhaul employees actually hung up on me and I wasn't even rude on the phone with them as I knew it wasn't their direct fault my location was being changed on me so often.
Literally can not believe how bad Uhaul's business operates, or how unhelpful their employees are. The fact the employees hung up on me on numerous occasions was shocking.
The experience was already excellent. Nice location with accommodating staff.
The van that we rented was filthy inside and reeked of urine. It was absolutely disgusting! We had to ride with the windows open and thankfully, we were not going far and we only rented it for a short time.
I did report this to management and he was very apologetic, however, it NEVER should have been rented in that condition in the first place.
We hoped for a refund, but, none was offered. Disappointing to say the least.
Both agents were friendly and helpful. The waiting area very clean.
Alvaro was very nice and courteous however when I returned the vehicle he and the property manager claimed I owed for gas when I know that replenished it. The total only equaled less than $12 but they are the first location that has given me this issue and it left a bitter taste in my mouth.
Other than that, clean establishment and nice staff.
I would not recommend this vehicle for long trips. I wish someone would have told me to rent a 15' truck rather than the 10' truck. The handling for long distance and gas mileage made the 10' truck a very poor option.
Service was excellent. Only recommendation is have better signage marking location.
Everything was perfect!!!??
Great customer service but I cant say the same for the moving helpers at C2C moving helpers. Not only did they not complete my move but broke my mirror, ripped a hole in my boxspring and just very uncooperative.
Awesome customer service!!! Thank you!!
N/A very helpful and nice... Good looking too!
I was very impressed with how friendly, patient and efficient Christopher was.
The staff at this location is amazingly courteous and friendly. I even rented a storage unit from them. Miguel especially goes out of his way to please his customers, I would hire him to work for me. The truck however, was extremely dirty inside the cabin, dashboard and even the steering wheel.
When I came one single guy help me with everything very fast. My van was ready and full of gas. Everything was ready to go. And he send me the receipt by mail that way I get early to work. It was exelent. Im in love with your service.
The staff at this store was very pleasant and kind. they made my moving experience great with there fast service
Better customer service....Employees come off hostile
Overall good but two issues. I booked a 15ft with an easy lift s per the website. When I got there I was told none of the trucks had easy lift, only Penske trucks have those. So I changed my booking to a pick up truck as the tail height wasn't much higher and the rental and price p mile was cheaper. The truck was clean outside but stunk of cigarettes inside and had a cigarette burn on the seat, the windshield was nearly yellow inside with nicotine. Install a no smoking policy and charge those who flaunt it !
Suggest Adding at least one more 10' box truck to fleet at this location.
Booked truck with dollies. Upon arrival 2 of the 4 dollies were not available. I had to drive to another location 15 minutes away to pick up 2 other dollies where I had to wait in line again for almost 15 minutes before I received service.
No issues and very responsive staff.
The staff were fast, courteous, friendly and knowledgeable.
I had an excellent experience the representative was very helpful and there was absolutely no wait time.
Every thing was OK for me and fast service too thank u Fr Joet
Customer service was excellent! I was "in and out" with no complications. This was truly a great place to do business!
Dr. John Billingsley, Jr.
I will be back to this store as I found it very user friendly.
The van was dirty. The vendor charged for gas, even though I returned the gauge where it was. Refused to hear any complaint.
You guys were very friendly. Thanks for the rental.
good customer service..quick and easy..
Convenient 24hr drop box.
the pick up service was excellent but trying to pay you guys were horrible
Nothing. Miguel was very helpful and professional. Thank you!
Staff was friendly and helpful!
All trailer trucks need to have a ramp. I ordered a 10' truck that didn't have one and I didn't know that until I picked it up. That posed great difficulty during my move.
it was quick and pain free.
Very bad experience! First off all the truck smell like horse manure! Then inside lights were hanging from the ceiling. We chose this size of van because we needed to fit queen mattress and box and in your instruction video it shows it will fit...but you can't even fit the queen size Matress in sideways, only flat way which is ridiculous! Would have rented larger truck if we new that because it made our move so much harder as we had to stack up Matress on the top of boxes and delicate pieces?! I would suggest clarifying in your video and description that that's the case, so people know not to move queen mattress in this van. Next time we will use a different provider, that's for sure!
i got charge to much plus I had to fill up the tank never again
Will rent again great service.