Customer did not leave a comment.
Bryan C
Customer Reviews for Vicks Corner World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck only got 6 mpg or it really wasn't full of fuel to start. Cabin smelled of smoke.
Lance HThis is quite the place
Kevin CIssue is with app photo upload was not operating well. Pickup photos would not load so I saved them instead. No way to upload the pictures and must use camera's operations. Dropping off... had to retake pictures several times because the first side photos would disappear. Real bad experience with your photo system. Disputing photos because of fenders being bent couldnotbe done but I do have photos from pickup.
Terrance HThe attendant was very kind and patient and was very willing to help us in all aspects. I will definitely use the same service if ever I need to move. Thank you
Gerald PImprove your website
James MThe 10' box truck had zero creature comforts. No power windows, locks. No cruise control. There's a gas usage gauge that only read in the green if you were off the gas. And to charge nearly $250 for use of this is ridiculous. Need to upgrade equipment or drop price point.
Matt HVicks was super helpful and very efficient at renting me an in-town U-Haul. I would definitely rent from them again - 10 out of 10. No complaints.
Gina BNeither the heat nor the radio worked in the 15' truck making the travel experience very uncomfortable. When this was brought to manager's attention upon return of the truck (15 hours prior to time due) it was brushed off as not significant. I believe a credit to the card charged should have been made. I would think a refund of at least $200 would be reasonable.
Blake PVery friendly there
CHRISTINE DThe thing I don't like about making online reservations is that when I get to the locations (I've used two different places regularly over the years) we always have to go through all the same steps again I just did online. Like no, I don't want insurance. I just feel like the check in process is painful, when I've rented so many times.
Trista EI didn't check mileage but no way we went 50 miles in town and I said no insurance still got charged 15 dollars
MICHAEL DVery fast, friendly and helpful.
Jodi Wtoo much smoke in office
James CWhen I checked in the trailer in Spirit Lake, the quality of personal service made the whole experience excellent.
David SOwner was smoking in the establishment during our transaction. Had a giant Trump 2024 sign in front of the building. Bathroom was ancient and dirty. Entire place was dirty and smelled. Would’ve never chosen this place if there had been other options but next one was 30 miles away. I’m a regular in this area during the summer and would never willingly give this place any business due to shoving their horrible political views in the publics face
John MNothing
Steven PNo words horrible
Dominique CVic was very helpful with the process, and checked the trailer over very well before I left. A very nice man.
Gary KYour Corporation needs a much faster computer registration system!
DEAN GOverall excellent experience! Both corporate and Vicks Corner was very helpful and went above and beyond to help me get a 15 foot truck! Thank you! The only issue was it took a long time to get into the corporate website at home and at Vicks Corner. Vicks Corner said this is a very common occurrence. It took 30 minutes to get the check- in competed.
Steven PA little more customer service would be better.
Joe Lfix your internal computer system or give this location the proper tools ( computer) to be more efficient. the gentleman had a fabulous attitude in spite of the glitching that went on with his lick to u-haul to complete my paperwork. update needed drastically. so there... go and help Vic's Corner. He helps you ... Just sayin'.
Joseph PThis location is a Landmark for over 90 years. The gentelman on duty was very polite and helpful. After getting home at 70 miles away I remembered I left my garage door opener in the truck and he retrieved it for my picking up later.
Bob FAgain no improvements needed at this location, My only suggestion is that the customer has a little extra time (patients) to spare as this is a very busy place during the summer. We were out of there within 10 minutes!!!!
rebbcca bU haul charges too much
Jared AThe man at Vick's corner was very helpful in getting me going on the trailer I rented.
Gary WLove working with Vick!
Alan EWhen I take the time to make the reservation on-line, including credit card and images of my DL, it is a complete waste of my time to have to do it all again at the pick up location. Please fix this.
Harriss CMr Vick was great to work with
RICHARD CEverything went smooth no improvement needed.
Cindy HWatching the owner of the Uhaul/gas Station location struggle with the Uhaul website. Not sure if it was his internet speed or the website, but either way, it was a process to get signed in(even though I pre resubmitted my info)
Vaughn WImprove the check in process. I completed everything online in advance, but it still took 20 minutes for additional actions on your slow kiosk server at the pickup location.
Paul BMr. Vick was very accommodating and prepared for this rental.
William DThe trailer lights did not work and did not know that until I got stopped by cops 2 times. I was out in the county and could not have find a uhaul place to get it fixed. I returned it 1 day early.
Jacqueline IThe truck was dirty, the windshield needed cleaning very badly
Teresa AFast, friendly service and great product availability
Harriss CI reserved a car trailer online and declined the insurance because my auto insurance covered it. When I picked it up he told me the price I got online so I signed the contract without reading it. He had added 70 plus dollars worth of insurance that I didn’t notice or want. Not very honest!!!
Timothy JBoth ends were very convenient and cooperative
Mary WReturned the truck one day early AND half tank of gas--more than required. Received no refund or credit. BAD UHAUL.😡
Tami W