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Mason H
Customer Reviews for Village Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Same as above comment.
ANDREW GGreat Customer Service I was very satisfied.
Tonya RSet up schedule for truck return to the Village Market. Upon arrival, Manager was out to lunch and employees were not informed of any rental returns. Waited 15 minutes for manager to return from lunch. She was aware that a truck return was transpiring at the given time and she quickly handled the closeout transaction. Smooth transaction once manager returned. Village Market staff were friendly and courteous.
John HAll went very well.Tung very heavy took 2 men to lift and guide to ball.Suggest crank lift.
Warren BStore manager Amy had a huge problem that we couldn’t do an online check in and she didn’t have any idea why there was no furniture dolly
Denny SShe was able to exchange a truck that was too small, for a larger one, without an increase in price
Betty SThe app didn’t work for me, so the village market representative had to manually process the booking in which she was not happy to do. The truck was filthy on the inside, but there’s no one there to clean vehicles, so I’m not sure how that’s remedied. I wasn’t given enough mileage for what I requested the truck for, so when I returned it, I was charged an extra $130. I’m not impressed
Ryan SVery friendly and helpful
Paul MThere was only one person working the customer service counter at the Village Market grocery store and she was out in the grocery aisle. I had rushed to get there on time and she puttered around even though she saw me waiting and helped a cashier with a customer who had not been waiting as long as I.
Beth VThanks to a kind lady who checked me in, instead of checking out to go home. It was the end of her shift and someone else was late to work. Then two male employees helped hook up the trailer. Good service!
Ellen CDrop off location is easily accessible, well lit and very spacious.
Martha RTrain the older gentleman so he knows how to hook up the trailer. He didn’t lock the coupler to the ball on my hitch. Fortunately I stopped a mile down the road to check how he hooked it up because I’ve had this issue before with UHaul. The trailer was literally just resting on my hitch, not connected.
Mark PThe truck I rented was excellent. Clean and it was very nice truck. I will be renting another truck in a month. Thank you uhual
DONALD WCustomer service rep seemed out out by my asking to pick up uhaul. Said she was taking a test and needed to finish so she said i would need to wait. Also she helped store staff while checking out my rental again causing me to wait while she did other store tasks. Rep said there were no units to rent even though I have a reservation and the fact that I saw the trailer in the packing lot. Also trailer was full of fallen leaves and dirty. Overall an unpleasant experience.
Todd BIt's inside a ghetto grocery store
Derrek Sgreat service
RAJNI JWhile this specific location handled things well. I only had to go here because u-haul screwed up my reservation that I had made two days prior… I was screwed out of my 26’ truck and THEN still had that money charged and taken out of my account! I will never use u-haul AGAIN!
JUDY LVery good drop off location. Located in back of store
Karl KIt's a grocery store, not really what you expect for a U-haul center.
David NGreat service at the Decatur Village Market. It was quick and easy to complete the rental and pick up the equipment.
Ronald SHad to go back in for blankets. Truck cab wasn't clean.
David LI would only recommend this location if it is convenient to the renter. I got there before closing on a Sunday. No U-Haul employee was manning the desk. A grocery store clerk checked me in and one of the store employees helped me disconnect the trailer from my car. They didn’t check me in on the computer, but just wrote a note to the U-Haul clerk, who wasn’t there. They did the best they could to help me check it in. Checkin has been verified, so I’m happy!
ELLEN NThere was no equipment
Teasia GMy experience was horrible! I made a reservation to pick up a 20' truck in Niles, MI to do a one way trip to Kokomo, IN. When I checked my email for the reservation, it was completely wrong! I called to get it straightened out and was told there were no 20' trucks available and they would call me to reserve one close to Niles. I got a call back to pick a truck up in Dowagiac, MI. When I arrived, there were NO trucks at all and the place was absolutely disgusting! I then had to travel to Decature, MI where I FINALLY got a truck. I will not use UHaul again and will not recommend UHaul to anyone ever!
Jaci AThe fuel level was 1/4 tank when I picked up the vehicle. I had to leave it with 1/2 a tank... Also, when I went to pick up the truck, the lady at the counter said it was in the computer that I was bringing it back and almost didn't allow me to take it. When I returned, entered the mileage, it tried to charge me for over 300 miles! I only drove it 32. Whoever had the truck before me didn't get the return completed properly and it cost me over an hour between the pick up and return to get it squared away. Other than that, I really like using UHAUL.
DAWN SFigure out why I was over charged 100.00 was charged 254.00 when my total was 154.00 and have yet to receive the 100.00 difference
Amanda MVery quick pick up and return. Helpful and friendly. Will use this dealer again.
Ronald SFree donuts....lol
PATRICK CCheck out was very fast.Ladies were extremely polite and a pleasure to do business with.
matthew sI rented online for a location much closer to me but minutes before going there I was contacted and told they didn't have the equipment and I would need to go somewhere else. Since I was stranded this was a big issue for me and the person on the phone didn't really care nor provide any assistance other than to say "it's not our policy". If there would have been another option with a different company I would not have done business with UHaul.
Kim AI am a veteran. No veteran discount was offered. I did recieve a veterans discount in Houston on my previous rental.
David SI was double billed for a one-day rental. Also the employee who checked me in had trouble finding the ipad to do the check-in and then the ipad seemed to be working exceptionally slow for her.
Christopher SNo comment
Markallen VThe person who helped check me out the first time was extremely rude and impatient. He didn’t help us hook up the trailer or make sure that it was done properly. The women who helped me when I returned it tried to charge me again. She never went out and checked the trailer either.
Makenzie EMake sure things work. Lift door malfunctioned and the wait time was ridiculous. 90 minutes to 2 hrs
Leslie DRefused to take my reservation over the phone. At drop off the PIC wasn't able to process my return or refund my overpayment for mileage. A week later and I still haven't received a check or anything.
John WVillage Market is so easy going....
Nathan FVictor and Amy were awesome. They were having technical issues, but remained positive and worked through the issues to make sure I was able to rent the auto transporter
ANDREA P