Quick and easy drop off.
Mike S
Customer Reviews for W&W Power Sports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service and enjoyable experience all around
Steven Nn/a
Carl SIt was on a saturday when I rented the truck and the Lady ask how long I would need it for and I told her for 3 or 4 hrs but she told me that they closed at 1pm but where I was going to go to pick up a Piano and the Lady would not be there until 4pm but anyway we got the Piano and I returned the truck and was charged a $20 fee for returning it late and I thought that this was a little over board .
GEORGE WThe people were very nice !
Benjamin PEverything was great at that location too.
Tim TThe woman that helped me was phenomenal. She kept her store open 10 later than usual waiting on me to get there. On top of that she was super friendly and caring. She was the best uhaul representative I have ever rented a truck from and I rent trucks almost everyday. Thank you so much
CHARLES JThe truck was clean but it had a warped rotor or something wrong that made it shake violently every time I used the brakes. This was very dangerous mostly driving through the mountains.
Kenneth ZI enjoyed my experience
Denna KHad plenty of trucks and trailers. Not the small mom and pops location that might be expected here. Carol was AWESOME!
Bryan GThe customer service rep had a very poor attitude. It was like a hassle for her to do business with. The truck was fair, maybe due to local rental. But I will not go back or recommend the Randleman location to anyone.
William HVery friendly and courteous, top-notch service
Jennifer MCarol was very nice to wok with. Equipment was ready when I arrived. I highly recommend this location.
Denise SThe truck was parked where you have to drive over a curve to leave. I was missing my appliance dolly I asked for, and found out later that the half dozen moving pads I aaked for also weren't in there. Only the typical complementary bag of them on the side.
CARL-DAVID BAll good.
peter mThe owners were excellent. They are courteous and go above & beyond to provide top notch service.
RICHARD WEverything was great
DOUGLAS CThe lady at the front desk was very professional and helpful!!!
ORLANDO LEverything is good
LEONARDO AShe was awesome. She even came in when she was closed to help me out.
Brandon DBest place I have ever rented from
ALVIN PLeft us in the rain to hook up the trailer. Good thing I was familiar with doing so. Wiring harness had broken tab in it fron prior renter. So it would not plug into my vehicle. I had to go inside and ask for a different harness that did not have a broken wire end in it. Was greeted with a sarcastic " Sorrrry". And given a different harness. Very filthy place and filthy people. Customer Service Sucked and I will never rent from U haul again. Their are better people that would appreciate me as a customer. That would stayed out there and helped me. Very disappointed in Uhaul. Looks like I'm a Penske guy from now on. Seriously I don't rent that often, but when I do. I expect to be treated like a decent person.
robert tThe employer working was ecstatic to work with , we had to get a uhaul while out of town and she was very insightful and helpful about the hookup and had all the equipment we needed to purchase , because we drove a car that didn’t have a ball or the light plug and everything we needed she provided , 10/10 recommended
julia jThe lady was great and very helpful.
LATISHA JStaff was extremely nice and polite......the location for truck pick-up was odd. The lady that helped me was incredibly nice. No complaints otherwise.
Michael DI can't say that anything needed to be improved myself and yes my experience was great couldn't have asked for a better person taking care of me that day
MICHELLE EAwesome experience.
Bryan WStaff was knowledgeable and very helpful. Nice atmosphere to do business. Would definitely use them again should the need arise.
SAUNDER HGreat customer service.
DENNIS LExcelente
JOSE TGreat place.
FRANCISCO OAs a frequent U-Haul renter, I give this location every bit of 5 stars. Equipment was ready, check in was fast and customer service was excellent.
Kristen JWas so nice and helpful, they really went the extra mile!
MARK SIt was fine
William KAttendant was very courteous and helpful. Down to earth & thorough.
JAMEYLINN MSharon is a pleasure to work with!
Robert SI reserved a truck rental for 8:00AM to be done on my mobile device upon arrival. When I got there, I did what U-Haul told me to do, but the U-Haul website said I would need to wait another hour until 9:00AM when the store opened to give me the key to the truck. Why did U-Haul let me reserve a truck for 8:00 if the store needs to be opened in order for me to get the keys? I don't understand. It says 24-7 rental, but I guess that only applies if someone is there to give you a key.
Steven DCarol is the only person I prefer to rent from! I know I will always receive the upmost professionalism and quality!
William SGood people and very helpful - they helped change my hitch ball to the proper size.
KIMBROUGH HEasy in and out. No waiting essentially. Friendly service
marc pThe lady that helped me was very nice and courteous and even helped me hook up the trailer
DONALD NVery nice place and very helpful.
James BConfirm bookings.
KAREN PVery nice and courteous pick was fast the support was great. I recommend Mike
michael bThere was no one at the location and the door was locked, and I couldn’t get the website page to show my location so I could check it in myself (yes, I had followed the instructions to allow it to share my location with the webpage). I was able to call the worker as there was a number on the sign, and they talked me through unhooking and unhitching the trailer from my car. I’d not done that before, and it almost fell on my foot. Yikes. Also, I felt very uncomfortable with the HUGE banner in the store window for Trump 2024. That’s not welcoming or inviting, and is inappropriate for a location serving ALL the public. I’ve always had great service from every uhaul location, and even the dirty one has friendly, helpful people (it is a repair shop, so it has “atmosphere” and I was fine with that). I was surprised at all the missteps at this location and will try not to use them again.
Mimi YThe woman that did the process was very unwelcoming and had an unpleasant demeanor the entire time my husband and I were receiving our uhaul rental. There were 3 trucks of the same size available at the time; 2 pristine looking trucks and 1 that was very dirty and dusty inside and out. Of course we were given the dirty one and once we discovered that, we politely asked for one of the clean ones instead. She sucked her teeth, huffed and puffed, grumbled, and gave us major attitude the whole time she was switching the trucks over and was extremely unprofessional. Then as we were inspecting the second truck before we took off, she came out and angrily started sweeping the massive amount of dirt from the original truck she tried to give us onto our vehicle that was sitting almost directly behind it with our children in it. I would not recommend this location to anyone. It is truly sad that people still act like this in 2022. By the way, my husband and I are both black. Discrimination is very much alive and thriving in the good ol’ city of Randleman, NC. The only reason I gave any stars is because this was convenient for my family. I wish their business the best of luck, but she has definitely lost my family and anyone else I know as future customers.
Dexter DAgain a very professional , friendly woman !! Really nice .
Keith LAwesome customer service
Dennis LWhat a nice professional experience!
ROBERT NI was told to leave it for check in the next day thought the person that checked me in. However, the messages per Uhaul said I would be charged if I didn’t check it in myself. I opted to check it in. Just something to be aware of. But overall, not a bad experience.
KAYLA C