Very good customer service. Easy check in. Fast hook up. Very professional.
Lew C
Customer Reviews for Wathas Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
JEFFIE BExcellent customer service!
bob hFriendly and helpful staff. Efficient service.
Cesar RMy only issue while renting was that the dolly I requested wasn't in the truck when I picked it up. I had to go back to get it.
jana jDriver retuned truck. Can't rate this location.
Donna SGive them a free rental
DAVID FWatha is a cousin of mine so I am biased. Slay Watha.
Morgan bI rented a u haul for one day traveled 6 miles and made sure the tank was on full !! I got a bill stating I traveled 6 miles the tank was on 3/4 charged 33.00 for gas!!! I will never use the drop box again and a different company. That is a way to make extra money off of a rental
SHERRY PWatha's representatives are very easy to work with and very kind and helpful. I did run into a situation where the lady that took my payment over the phone, left midday and didn't tell the next shift worker that my reservation was complete and paid for. So when we came to pick the truck up, there was confusion about the reservation not existing (in the system anymore, since it had already been paid for). Improved communication between coworkers would have been nice in this case, but overall my experience was very positive.
Abigail WDon’t cancel my reservation within a few hours of pickup. The location took over an hour to setup a new one then the ball size had to be changed to accommodate the trailer
Kelly SDrop off location couldn’t tell me any info on what the pickup location had told me about money back for being under mileage and returned a day early. I was told I would have to contact the person whom rented me the truck. I. E. No communication between rental places or info on the web for them to view.
micah oYour services are and were very helpful. Thank you so much. Have a great Christmas and a blessed New Year..
Jake MSuper friendly people
Larry MDrop off location employees stated there was nothing they could do. We would need to contact the 1-800 U- Haul number. Lovely.
Bryan BBe careful of the huge pot holes where the trucks are parked drive slow so you don’t damage your personal vehicle. Other than that no problems whatsoever
Marti LThey are rude. They do not know the system it takes at least two people at minimum 45 minutes or more to get the process taken care of. Two weeks ago I rented from this location it took an hour and thirty mins and cost 45.00 when I was quoted a lower price at the beginning of the process. Today it took one hour to rent today and of course wouldn’t know the price was higher by the time my card was ran
Gina HPick up and taking back our unit went great. Friendly, people made pick up a breeze. Thanks!
Amy SCustomer service was the best
TOMMY RRepair tail lights so that they work properly.
NEAL RBetter direction to location on site
Bebjamin WAwful experience, what is the point of a reservation if you don’t reserve what the customer wanted? We had to drive over an hour to grab a uhaul when there were 5 locations nearby .... when we returned the uhaul they made us feel stupid that we didn’t know how to use the car carrier when everything was perfectly fine ... terrible service we will never use Uhaul again!
Lucas MI would liked to have been able to get the moving blankets we needed. We also paid for 6 and only received 4. If I would've known they wouldn't have then I could've been better prepared. They were very friendly and super kind about everything though.
Mason JDropped off at night No problem Called next day to confirm
James KThe guy at this location was nice and gave me the info I needed! Amazing work!!
JAECINE CWatha's was great, but the truck we rented was terrible condition. The check engine light came on and it had no power. We called uhaul and they send a mechanic from the Wathas location, but the truck could not be fixed so we ended up driving to unload and then taking it back. Uhaul needs to do a better job taking care of their equipment.
Jamie SAwful. I brought it back after one day and got charged for 12. I notified U-Haul when i dropped it. I need refunded immediately. Very dissatisfied.
Steven PTammy at wathas uhaul rental place has always been wonderful to deal with
Jonathon UThe second time I used uhaul and I had another horrible experience. The last person I talked to I wish I knew her name was the only person out of four people to help me. When I called and ordered the truck it was supposed to be a 15 foot truck when we picked it up all they had was the 26 foot truck they said that we weren’t even supposed to take it out of town when we went to return the truck there was no where to park the truck so we had to find another drop off location it was just another bad experience
Kourtney DHave more of the equipment needed to haul a trailer and be able to put that equipment on for a customer.
LISA ADropping off the truck was quick and easy. Employees were helpful and friendly.
BARBARA SUpdate the systems and equipment.
Amanda KLower prices
Chris CVery helpful! I was supposed to pick up my uhaul in Tuscaloosa. We drove all the way there only to find out they didn't have my 6x12 trailer. They said they sent me a text telling me to go to another location, which was 57 miles from there, but they did not send me a text. My mom who lives in hamilton ended up having to pick this one up at hamilton to bring it to me in Tuscaloosa, an hour and half drive. Thankfully the hamilton location was great and able to provide me with what I paid for. Glad they were able to fix another location's mistake.
Victoria HThe truck was dirty. I took pictures of the debris, nails, trash, etc. that was on the truck when I opened it. The actual process of renting the van was T E R R I B L E . It took about 2 hours for the staff to do what I had already done prior to arriving. I made the reservation for the U-Haul online, but it wasn’t showing on their end. Furthermore, the equipment that I had reserved was unavailable, even though the website at that very moment said that it was. (In the two hours I was waiting for the two women to make the reservation, I did another online reservation at a U-Haul renter in Winfield. Upon calling, I discovered that the website also lied about what was available at their location as well.) As for customer service, I stood... at the counter for two hours. Aside from being made to feel as though I was a bother and the source of their frustration, I was offered nothing for my time wasted. I’m appalled that a company that’s been in business for so long could be so disorganized and careless with its customers from reservation through purchase. If I didn’t need the equipment that day, I would have definitely taken my business elsewhere. When I told the drop-off U-Haul employee about my horrendous experience, he said there was nothing he could do. At least he offered an apology, but U-Haul is too expensive to be so unprofessional. HIGHLY dissatisfied. Definitely do NOT recommend.
Sasha JThe rear passenger side tire blew out and the trailer vibrated for most of our trip. O ly to find out from the road side assistance guy that it had the wrong tire and rim on it. Three wheels were the same. The one that blew out was a different depth and not the appropriate wheel. That was a little unnerving and cost me nearly two hours of travel time. It was not a great experience.
Brad FThanks! Everything was great! Watha’s staff was super friendly and helpful. I couldn’t have asked for better service!
Melisa BNothing at all. A+ In my book!!!!
Tim STruck was not where we were told, had to drive 60 miles to get the truck and back from original location. Tires were bald. Called customer service and was yelled at by the customer service agent!!!! ENTIRELY UNACCEPTABLE BEHAVIOR!!!! The ladies at Wathas Inc pickup were wonderful so this is about the customer service, NOT the pickup location employees!!! i will NEVER EVER rent from Uhaul again after this customer service incident!!! NEVER!!!!
Robert KUpdate your system. When I arrived not all the equipment that I needed and had rented was available.
Melissa C