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Gael M.
Customer Reviews for Wen U Need US
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely recommend these guys. Can't say enough nice things about them. We rent twice a week 51 weeks out of 52. Why would you go anywhere else to rent a U-Haul!!
TODD - DRIVER H.We love these guys! We rent from them multiple times every week. They are very helpful and always take care of us!
TODD - DRIVER H.I love this place. Very nice people and it's so easy to pick up and drop off. Hassle free which is Great.
Pamela T.We didn't find anything that needed changing - the way things were set up for pick up and drop off of the truck worked very well for us, quick and easy! Customer service was awesome and friendly, we would definitely use this location for future UHaul needs!
brooke B.Truck was very clean, thanks Wendy
Allen P.Amazing service, Steve was great and talked me through the whole process. Everything was clean and well maintained, I will definitely be using this location again.
Elizabeth J.All of the contact information and employees I interacted with were most helpful and kind. Thank you.
Jean S.courteous and professional
STEVEN C.Service was great. Keep doing what you do.
DANIEL B.Customer service is always exceptional with Steve and Wendy, I really appreciate them so much.
Benjamin D.Steve 's customer service is superb. Always easy and a pleasure to rent a UHaul from him at this location.
Chad M.Everything went very smooth. From picking up the truck, using it for my job then returning it
elizabeth W.Very customer friendly. I will always use this company for our moving needs.
Penny M.Nothing I can think of. Really enjoy renting from Steve and Wendy.
James B.Get place, very helpful and professional. Will use again when needed
Betty K.Wendy was incredibly helpful. Best location I've experienced.
CHRISTIAN W.Best service of any Uhaul location we've used, and that's many
Daniel M.Most pleasant rental experience I've had to date. You've made it easy and organized what's not to love!
Colleen S.AS ALWAYS, THE HUSBAND AND WIFE TEAM AT WEN-U-NEED-US WERE PHENOMENAL. WON'T RENT ANYWHERE ELSE.
NEEDFUL T.They were most helpful and flexible to our needs No improvement needed.
diane F.Wendy and Steve had top notched communication. They made the whole process super easy! I will definitely be getting my future U-hauls with them. -Nate
Nate S.Steve and Wendy are top tier in customer service and satisfaction. Nothing but stellar things to say about their clear and concise communication, attention to detail and timely response.
Daniel R.Stellar service! Over the top service, and knowledge of all facets of U-haul rental opportunities. Tip top vehicle, 15' truck, and rode with the comfort of a car. I highly recommend Steve and Wendy's Wen-U-Need_Us U-Haul rental.
Linda O.This was a last minute rental as a friend with a truck backed out. From start to finish Steve made the experience very easy and clear for us. Would use again.
PAUL C.Very helpful and great to deal with!
Lynne M.Steve and his wife were super accommodating. Plenty of parking and very helpful. Smoothest process with uhaul thus far. Would use them again
Shawn A.The owner was wonderful in helping me!
Thomas W.Don't change a thing! Incredibly friendly, helpful and accommodating. very professional. I am not one to write a review normally but this one was worth taking a minute to express my gratitude. Big! Thank you to Steve. ~Shaun 🙂
Shaun M.Excellent customer service at this location. Things were explained clearly, questions answered promptly and the owners are very friendly and personable. Highly recommend!
Kayani V.This was an incredibly easy experience! Due to rain coming in, we were able to pick up the truck the night before. Communication was of the highest caliper and returning was super easy! The truck smelled so clean when we picked it up, and was very affordable. Absolutely hands down recommend these folks!
Amander W.Great folks. Always helpful!
TODD - DRIVER H.I've rented a lot of U-Hauls over the years, but I've never had a more positive experience than I did with Wendy and Steve at Wen U Need Us. They were incredibly friendly, accommodating, and courteous, and I had never been in a cleaner, nicer smelling U-Haul truck than the one that I picked up from them. I'll have some more rentals coming up in the area in the future, and there's absolutely no question that I'll be going with Wendy and Steve at Wen U Need Us on every occasion.
Peter S.Whenever we need a rental we always work with Steve and Wendy. They make the whole process simple and stress free. The equipment is always clean, well maintained and available when we need it!
Kristina M.Another wonderful experience at Wen-U-Need-Us! They're the best
CHRISTIAN W.Experience was far beyond my expectations I did not see anything that needed improvement great work
Krista L.Truck pick up and drop off were both easy and efficient. Well done!!
WILLIAM F.Steve is an excellent communicator and extremely organized-- we required weekly rentals for a very busy summer season, and he makes it stress free and simple to secure reservations far in advance, alleviating what could otherwise be a stress-inducing prospect. The vans are always clean, in good standing, and drop-off and pickup is seamless. Best in the Midcoast.
Casey E.Very great service excellent communication experience perfect
shannon E.Nothing - Wen-U-Need Us is the best experience I have ever had renting from UHaul.
Colin K.Tedious check in with poor cell service. Why not improve that? It was raining too! Give a list of needed photos for renters to fill out tedious checkout out of the rain with good cell service!
CAROL H.I was contacted via text and told to call the facility to discuss me upcoming rental. I did not call the number that texted me. I called the business direct. During my call I was offered the ‘discounted' rate of $1.09 per mile instead of the $1.29. We did not discuss Safe Move insurance. I thought how thoughtful this location was to offer a better rate. Unfortunately for me I did not read the rental contract before driving off. My rate was the original $1.29 per mile and I was additionally charged for the safe move insurance which I intentionally declined upon reserving. I would not recommend letting the business contact you to “update†your reservation. Though it may seem extremely helpful it's not what your being told. Always verify, let my mistake save your money.
Chelsea K.Steve and Wendy provide amazing customer service and have taken care of us time and time again. We really appreciate them!
Benjamin D.GREAT service. Last minute need and they could not have been more accommodating. Thank you!
Eric V.WE USE WEN U NEED US A COUPLE OF TIMES PER WEEK. THEY ARE ALWAYS HELPFUL IN GETTING US THE TRUCK WE NEED. THE TRUCKS ARE ALWAYS IN GREAT SHAPE, EASY TO PICKUP AND RETURN. THE SERVICE IS AWESOME!! THANKS STEVE AND WENDY!
TODD - DRIVER H.Wendy and Steve run an extraordinarily high-function, people-friendly, super-efficient business. This was my first experience with them and there WILL be more to come!!
PETER R.Wen U Need US goes up and beyond when it comes to renting clean, reliable trucks with fantastic customer service.
Shane M.Very convenient, very courteous, very simple to do. Thank you very much ! Kelly and Jasmin
Kelly T.Steve was very helpful and accommodating. He was polite and professional. We will use again for any big deliveries in the future. Lance Boody Bay View Painting
Lance B.Wendy runs a smooth operation...with a little help from Steve. :)
STEVEN C.I rent 2-3 uhauls a week from the folks at Wen-U-Need-Us and I can safely say their impeccable customer service is par none. They repeatedly go out of their way to accommodate my myriad requests, patiently answer my questions, and give this same, stellar treatment to anyone else I send their way. Honesty and integrity personified, and a true feather in the cap of our community.
CHRISTIAN W.They lied and charged way more money than we agreed upon horrible place don't recommend anyone renting from rt 90 in Warren Maine
STACY G.Great customer service and everything was ready to go for me right when I got there and were super flexible with the drop off. 5stars
Max B.Excellent and friendly customer service.
Michael G.Definitely recommend this location to anyone and everyone needing a towing or moving vehicle. Steve helped me figure out what equipment I needed for the job I was trying to do, was upfront about quotes, answered any questions I had clearly and concisely and was just generally a real pleasure to work with. Awesome service, clean and well maintained vehicle and very easy pickup and drop off process.
KATRINA H.SMOOTH EXPERIENCE - STEVE WAS TERRIFIC!
Cynthia P.Excellent U-Haul experience! Snaps for everyone!
Nancy G.They went above and beyond to help me. I appreciate their kindness that made the move go smoothly.
leeann B.Thank you very much!!!!
Christopher Y.Great job, quick, easy, courteous and clean. Thank you!
MARK A.Impeccable! Steve and Wendy went above and beyond.
CHRISTIAN W.Rude people. I made my reservations weeks before I needed the truck then about a week before I got a call from the new location. The new location was way further away from the central location of where I needed it in the first place so an end it cost me at least $50 more than it should've. Total bait and switch it won't happen again cause I won't rent from either one of these locations
James D.Steve and his crew are absolutely over the top helpful. I live not too far away but have never met them. The service was absolutely five stars ! Channeling Schwarzeneger, "I'll be back" ! Great place to rent from.
CHRIS F.Steve & Wendy are great - really helped us in a jam. Found us a 10ft u-haul on July 4th weekend!!!! Thank you for the great service.
CAROLYN T.There are several U-Haul places in my general area, and this is the best! Clean, professional, and friendly. I've rented from this location twice now and will definitely be back when the need arises.
Thia H.Steve and Wendy are exceptional. Tremendous service
CHRISTIAN W.They made the process of renting the truck very easy. Good communication. Will certainly use them again when I need a truck.
robert C.Steve, keep up the good work. Thank you.
Brian B.Steve and Wendy made it a very easy rental process. They were both courteous, professional, and very thorough! I would definitely rent from their UHaul location again, as well as refer them. Thank you Steve and Wendy.
LISA L.