Customer Reviews for West Point Self Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Contact person knowledgeable and friendly. She was really helpful throughout the process!

Rating:

5.0

Brandi was excellent to work with. The rental was quick, easy, and efficient. Great experience.

Rating:

5.0

All was great and so are Brandy and Lamar. Use them often and highly recommend.

Rating:

5.0

Brandy was great to work with answered all my questions and concerns would use this location every time

Rating:

5.0

These folks are fabulous! I’ll definitely use them again. I seriously couldn’t have asked for better service, and the folks are super friendly.

Rating:

5.0

none

Rating:

5.0

Very friendly

Rating:

5.0

Very helpful while I was trying to organize a move and very much appreciated

Rating:

5.0

Left me to disconnect the trailer.

Rating:

4.0

When you free authorize a card for a certain amount and the bill is less than that authorization that you authorize it for I shouldn't have to wait for a refund that is due back to me I shouldn't have to wait over 24 hours to get my refund back into my account please try to improve on that because once the bill is final and it closed my refund should completely return back into my account instead of still being pending because I could use that money that's on hold.

Rating:

5.0

Thank y'all

Rating:

5.0

Customer service was par none. I had the best service. It was so respectful and courteous from making the reservation to picking up the truck, as well as dropping truck back off. I will definitely use this service again. The intake ,she is wonderful and extremely polite and helpful. Thank you for a great experience.

Rating:

2.0

The truck broke down within 1.5 hrs of renting the equipment. And when I called them the lady was making every excuse. Instead being apologetic her words were " well when I Crunk it up this morning it was fine" & she repeated this several times. I grew frustrated & i told her that it was unacceptable & i asked for the solution to get going, she stated "Mam I am not going to argue with you and you can scan the barcode on your paper work to get some help" then she hung up. Imagine if I had not purchased the safe way roadside help. The rented uhaul was broke down. Be apologetic immediately & offer me some assistance being that she knew they did not inspect that uhaul properly. The battery was corroded with alot of green powder. They can't be checking that equipment which was not good for me and it was very inconvenient. It was taken care of but it could have been avoided beforehand & after it happened, customer service from West Point storage could have handled it better from the jump by taking accountability & offering their help.

Rating:

1.0

I demand a refund for cleaning fee!!! I want photos saying the truck was dirty! I have never received a cleaning charge for all my rentals of the past!! Insulting!!! These thieves had the nerve to ask me to bag our 2 dozen rental blankets in the extreme heat! We actually complied! I have never, once, been asked to do their job for bagging. Our blankets were folded, bagged as asked and the truck was spotless. I was also charged a wrong location drop off of my truck when traffic switched my pick off location from Auburn to West Point. I explained to traffic that I would have to drop off the truck at West point because I was re-routed to that location to pick up another reservation there and was exchanging trucks. Why was I charged a fee for wrong drop off? I had no way to get from Auburn to West Point as I explained to traffic. I need a call from customer care asap!

Rating:

5.0

Will drop off here again

Rating:

1.0

Need customer service improvement. Representative was very rude (arguing, sharp tone of voice, didn't listen, made a smart remark and immediately hung up the phone. When returning truck, still very rude and making comical clues concerning the situation just happened. Appeared personal to her.

Rating:

5.0

Could not have been any better. Brandy is so awesome with all phases of the rental process. Very friendly and thorough. Would definitely recommend and I will be renting again very soon.

Rating:

5.0

The experience was great from beginning to end. The renters were friendly and professional. They were knowledgeable and explained everything in detail making sure I knew everything I needed to know and make the best choice. They even suggested that I get a larger truck which turned out to be the right choice. The small amount more the other truck cost was worth it. I would have had to make 2 trips if I had gotten the one I wanted. They actually saved me money

Rating:

4.0

West Point self storage have great people working there. They made the process easy, and I’ll highly recommend them to anyone! U-haul needs to improve their website to make it more customer friendly as far as rentals being available. I called 4 different places that said there was availability, and there was not. Thank God for West Point self storage!

Rating:

5.0

Quick, easy, friendly and stress-free. I would definitely recommend this location..

Rating:

5.0

The tires on this trailer were scary looking.

Rating:

5.0

This experience was excellent and there is nothing that I can personally think to improve

Rating:

5.0

Everything was perfect from the beginning until the end!!

Rating:

5.0

The location and the management were excellent. Really good and helpful people there that were awesome to deal with. This will be my preferred location from now on!

Rating:

5.0

Nothing

Rating:

5.0

They did a great job!!

Rating:

5.0

I was greeted very pleasantly and the check-in process went smoothly and quickly.

Rating:

4.0

Drop the mileage for every mile

Rating:

2.0

I was charged a cleaning fee even though I swept out the back. I’ve never had this issue with renting a U-Haul before. My son found trash and a stuffed anima in the cab that did not belong to us, so apparently they don’t check after everyone. I won’t use this location again.

Rating:

3.0

Returned truck after hours at this location. Heads up for anyone doing the same, drop the keys inside the slot of the door. I think this location should have a sign on the front door that tells you to do this because I didn't know and there wasn't a U-Haul drop box like the website tells you to look for so I was confused and found a lockbox with U-Haul on it and put the keys in there (turns out those boxes are only for truck pick up). Employee who called me on the phone looking for keys was polite!

Rating:

5.0

I have no complaints so at this time everything is just right

Rating:

5.0

The employees up there was so professional you couldn't ask for a better situation it was quick accurate and on the spot good job.

Rating:

5.0

The lady at the desk was very professional and personable. I arrived on time and she had my paperwork ready within 15 mins. The trailer was in good shape and ready to go. Great experience and great trip. Thank you U Haul.

Rating:

4.0

We dropped the trailer off after hours. But we've done business with West point mini storage and U-Haul before. They're great people and very courteous and helpful also.

Rating:

5.0

Keep up the good work. All good as is.

Rating:

4.0

The people at the pickup location were great and super nice. Had the truck ready to go and even helped me load the car into the trailer

Rating:

5.0

Brandy was excellent at the West Point, Ga location! She was very courteous and nice to deal with.

Rating:

5.0

Brandy was extremely helpful. She answered any questions I had. Pick-up was fast and efficient. Brandy also wished us good luck on our cross-country move. Very friendly.

Rating:

5.0

Everything was perfect

Rating:

5.0

You guys were awesome. Very professional. Thank you.

Rating:

4.0

Would be an improvement to have a set appointment for renting. Although most of process was easy and quick , I was waiting for awhile until lady showed up to complete paperwork.

Rating:

5.0

Everything was great, Brandy was great to work with and even explained how to use the U-Haul App.

Rating:

4.0

This vehicle had exterior damage that was already under a quick claim. The interior console had had a drink spill over it.

Rating:

4.0

The people were great, just not location. And no fault to either one, terrible truck. Roadside assistance was an hour, when the dude showed up, he didn’t know the complaint. I was asked for photos, I submitted them when I put the request in.

Rating:

5.0

Awesome folks

Rating:

5.0

Great

Rating:

2.0

This company needs to make sure that the previous payment matching with the amount charged from the debit. My previous payment says $181.32 but my bank was charged $208.00. Also take accountability for their mistake when made instead blaming the bank. The needs to make sure it has a for sure pick-up location. I received a call everyday after I made the reservation. My pick-up location changed 3 times.

Rating:

3.0

Employee did not want to help.

Rating:

2.0

The owner had no idea how to properly secure my car on the tow dolly. I watched a video and he was supposed to secure the seatbelt to the steering wheel. At a rest area I checked and straps were completely off. I have a video. When I placed my order the pickup location was changed 3 times. First Newnan then. Columbus Georgia I told her I was not driving 56 miles south to get a truck then 56 miles to load said truck then 56 miles to get my car on the trailer then 56 miles to start my trip. She told me that it was only place to pick up both pieces of equipment I needed. That is how I ended up in West Point Ga with a truck and dolly instead of a trailer

Rating:

5.0

Brandy was excellent to deal with!

Rating:

1.0

maybe take pictures otanks before and after make tht a priority because this is ridiculous

Rating:

5.0

Excellent experience. We were in and out extremely fast. The lady working was efficient, friendly and super nice. She had everything done and we were on our way in time to beat the huge rainstorm we had looming overhead! We have rented from there before and will do so in the future as our need arises.

Rating:

1.0

GET SOME INTEGRITY AND STOP OVERBOKING!!! Poor communication and no fore-thought regarding the customer as to the inconvenience caused because of a lack of planning on u-haul's behalf. Picking up the u-haul truck was prime example of some of the poorest customer service I've ever witnessed!!!