Customer Reviews for West Valley RV & Marine
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of West Valley RV & Marine
Easy drop off, paperwork and key mailbox
It was VERY difficult to even drive in to the location!
The office smelled of stale cigarette smoke and was FILTHY
The office was so small that the line of customers reached the door
The trailer had not been swept out and the latch to close the trailer was rusted and very difficult to use
The latch pins wouldn't drop into the latch Pin tubes. I had to use a hammer to install the pins every time I unloaded my bike.when I returned the mt-2214b .I told the woman about the problem when I dropped off the trailer, she told one of the employees about it ,and he told her it was that way for a long time .I feel I should be compensated for my troubles . Richard Freeman.
The employee there failed to tell me that I was getting a truck without a ram for moving heavy items. I would think that asking a few questions about how the customer would be using the equipment would be a leading question. Because I didn't know that U-Haul had moving trucks without ramps. Their reply was: it is on the web site. They didn't bother to ask how, I found out about them or anything, especially asking if I was getting the right equipment or not. EXTREMELY: POOR CUSTOMER SERVICE.
Good people, easy to rent from.
Put reservation for a trailer to move fridge and washer dryer and a table... plus boxes and never showed up. Was told previous rep did not update system to show previous person was keeping additional 3 days. Had to use a motorcycle trailer. No discount for inconvenience or anything. Disappointment. Will not rent from them again unless I walk in and no one else has anything. Have had to rent an additional 2 times after this because of work schedule.
They charge me more money then i was quoted on the phone with i made my reservations
Fast, efficient and courteous. Excellent service. Will use again when need arises. Gave me a confidence about my travel.
The girl at the desk was the best!
Nice people easy transaction!
I would like to comment on how helpful Cliff from the avondale Rd U-haul location was. Although his location did not have the truck I needed, he went ahead and reserved it at a different location.
Arrived after hours. There was a small, ambiguous sign that mentioned "trailers" with a ghetto ass hand drawn arrow on it. Apparently, after asking a person who lived in the area, you are supposed to ramp your vehicle over a curb with your trailer into a unmarked gravel pit and drop it off.....somewhere. the trailer was not secure overnight and someone may as well have come by and stole it right after I dropped it off and I would have been at fault. Real intelligent!
I have rented trailers there several times and I just love the excellent customer service at that location. It is "just" a neighborhood store - but they have wonderful staff members. This is my go-to location in the West Valley.
My services was greatly appreciated and Miss Ashley was very friendly and fast with me getting in and out.
Excellent service and provided me with a free upgrade to a larger truck. Easy ordering and pick up of equipment.
Gave wrong information and did not ssem ro really care sbout my questions
Entrance to where U haul customers are suppose to go was for hard to locate for me, would recommend some sort of sign to direct U-Haul customer to enter with their vehicle. If there is already I missed it.
There was no one there and then a nite guy comes out with a bad attitude " l try to explain the issue with my blown tire and he look at me and just walk away" well sure he's not the one the has to pay 180$ bucks $ to replace a tire " very un profecional" business " and attitude " and our car it's new with less than 20,000 miles on the junk of trailer.
There is almost no signage; very hard to find. Looks unsafe/scary for a woman to go alone. Run down office; smells like mildew. Staff not helpful. I believe they upsold me on the car trailer. Now they will not return my phone call or acknowledge my messages inquiring about this.
Thank you so much for your service mr.monty was a very professional and productive individual whose work ethic should be implied by uhaul training standards .
I return the vehicle with the same fuel level and that they still charged me additional
Drive in through cactus Jacks otherwise a little hard to see off the street
Everything was GREAT! The young lady at the counter was nice, sweet, and very professional. I will definitely be back.