Customer Reviews for West Valley RV & Marine
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of West Valley RV & Marine
The uhaul location was great but the uhaul customer service line for reservations was terrible. The lady started our conversation off very grumpily and put me in a horrible mood for the rest of the call. It was such a poor experience that I'm not sure we will use a uhaul when we move.
Nothing,Perfect keep up the great service!!!!!
The person that hooked up my trailer was on drugs clearly
They charged me for 3 days only used it two days she called me an hour before it was due demanding that I bring it back and then charge me for extra day because I was back 10 minutes late never been treated so poorly at any U-Haul locations I rent at least 24 times a year I usually use corporate stores because this one happened to be closer to my home mom-and-pop ones are very rude
Friendly and helpful service/staff somewhat make up for facility. The place was dirty and not easy to navigate through. The trailer itself was fine except for being dirty and had a lot of sand inside of it, which I had to clean out.
Friendly and very helpful, great experience considering it was a last minute decision to rent.
Outstanding location and very helpful ! Great business location. Owner & daughter very professional.
Staff was clueless about drop off, rental reservations, only had our name and nothing else in their "system."
They did a great job. We will continue to use them when the need arises.
Close this location no one knows what they are doing nor do they have the correct information. Business is being ran by amateurs. I will never return.
I had called the storage facility across the street since they came up as U-Haul. I ordered the U-Haul from someone on the phone (I assumed was at that location). Wrong - when I went to return the U-Haul to the location I called they stated that they do not do u-hauls anymore. Very unnerving and irritating. I stated a gentlemen answered their number and took the reservation, the manager stated there are no men working at that location. Not sure how someone is hijacking the phone number, but you need to explain that they are not calling the same place. This is not just me since during the drop off process there was another couple that was picking up a U-Haul. they to were told to go somewhere else. They had ordered theirs online.
They are very nice and pleasant to work with. Sundays are the best time to rent a u haul very calm atmosphere. The lady at the front desk was very helpful and spent time explaining the procedures to us.
The overnight drop of is not well posted.
I will never rent from this location again. Most unprofessional business I have experienced in the last several years.
Everything was excellent! The front lady was actually really helpful. Thanks!
Gal who was behind the desk has excellent customer service skills. What an asset to your company!
This is a great place to rent trailers and trucks. They never keep me waiting, are courteous and friendly, and appreciative of me being a costumer. The best rental place I've found.
The service was excellent. The location kind of difficult to navigate.
My experience with the staff and location was perfect. Everyone was friendly, helpful and courteous, nothing to improve on. The customer in front of me was somewhat challenging and the staff remained very polite and took the necessary time to show them the equipment they rented was exactly what they had asked for. The staff went out of their way on a very hot and blustery day to take me into the storage yard to let me view and select the correct trailer I needed. I would highly recommend this location to anyone needed rental trucks and or trailers. Joe
They all were very nice and helpful.
No changes need to be made at this location.
Better organizational and communication skills. The more the customer is informed the better and smoother the experience can be.
I was credited $27 for a fuel charge, then was given an empty truck. Then was told I need to bring the truck back with a quarter of a tank of gas! What a ripoff. I will never use Uhaul again if this is your practice. If not this needs to be fix. I will be posting this in two days
excellent quality time with customers
Price kept changes from internet quote to final day of rental. Please have pricing consistent throughout the process
To save install cruise control in your trucks
Hard to find and difficult to understand the pick up/drop off process as far as parking. Staff also very slow and not very helpful.
Very nice people working at this location .
This is a very poorly run operation.
I will never recomed this location to Anybody I was Charge another 25 dlls extra I will be calling the President of Uhaul by 06-02-2016 Any questions Please call me at 623 498 3212. from Avondale Az
The people were rude and did not acknowledge me until 20 mins after I was there. The truck was very shaky and unstable. Needed repairs and no gas. Just a terrible group of people running that uhaul location
I was disappointed to find that the alignment was bad and the wheel kept pulling to the right. I understand that I was towing a trailer with my car on it (tow dolly) and that this may have affected the driving ability of the truck but not to this extent. The tow strap that went over my tire came loose within the first 90 minutes and came off my tire completely. That meant my car was being secured by one strap and one safety chain as the gentlemen that helped load my car said I didn't need a second safety chain. Once I realized the issue at my first stop, I completed this myself and had no further issues. Just imagine if that strap had come off?? Guess my $38,000 VW would have been a write off...
The headlights were in poor condition and did not really work, high beam was fruitless. I drove nearly 900 miles and it took 15 hours all through the night and in some cases, in the rain. This was a very disappointing experience with uhaul and not one that I will repeat. I will still need to hire a truck in the next 30 days to relocate to my new apartment so I will look at other options. I have used uhaul for the 6 years that I have lived in the US and this is my first experience that was not exceptional.
Easy drop off, paperwork and key mailbox
It was VERY difficult to even drive in to the location!
The office smelled of stale cigarette smoke and was FILTHY
The office was so small that the line of customers reached the door
The trailer had not been swept out and the latch to close the trailer was rusted and very difficult to use
The latch pins wouldn't drop into the latch Pin tubes. I had to use a hammer to install the pins every time I unloaded my bike.when I returned the mt-2214b .I told the woman about the problem when I dropped off the trailer, she told one of the employees about it ,and he told her it was that way for a long time .I feel I should be compensated for my troubles . Richard Freeman.
The employee there failed to tell me that I was getting a truck without a ram for moving heavy items. I would think that asking a few questions about how the customer would be using the equipment would be a leading question. Because I didn't know that U-Haul had moving trucks without ramps. Their reply was: it is on the web site. They didn't bother to ask how, I found out about them or anything, especially asking if I was getting the right equipment or not. EXTREMELY: POOR CUSTOMER SERVICE.
Good people, easy to rent from.
Put reservation for a trailer to move fridge and washer dryer and a table... plus boxes and never showed up. Was told previous rep did not update system to show previous person was keeping additional 3 days. Had to use a motorcycle trailer. No discount for inconvenience or anything. Disappointment. Will not rent from them again unless I walk in and no one else has anything. Have had to rent an additional 2 times after this because of work schedule.