Customer Reviews for Westchester Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westchester Self Storage
Miguel was both professional and friendly and made the experience very smooth and positive.
My only negative was how much the truck smelled like cigarettes, but it's obviously not the fault of the employees. The customer service was excellent, and the entire process was pretty much perfect. Thanks!
I would not use or recommend U hall again
The customer service was excellent.
Great service. Thank you.
This is the best U-Haul in my location .
Not this location's fault, but 3 times in a row I got sent to a location that did not have the truck I reserved. Had me driving all around town in the rain - also added to the mileage that I had to pay for, which I don't think was right.
Everything is great with the employees and we got a new van. It's just that the location is very old...could use some updating for the office area.
I really liked the facility but the storage unit is too small at this time. Customer service was very nice and professional.
The truck wasn't that clean but that didn't bother me. What bothered me are all the hidden costs at Uhaul and it just seems dishonest. Especially when you have big signs on the trucks that say $19.99 for a day and I end up spending near $65.00 after refueling. I understand it's gonna be more than $19.99, but three times that? That's unacceptable.
Lower the cost of renting a UHaul truck when you are traveling 300 miles and need to drop off the truck at another location other than the original location. Also if you rent the Vans for out of town rentals
wish every other contact in life worked as well as your U-Haul location. the people behind the counter were terrific,
The customer service guy was very nice and polite.
Kind, professional and clear was the man who assisted me. A positive experience.
Everything was great but truck smelled like smoke
Very good people at this location.
Gentlemen, the problem I had, is this location had
a poor inventory of 10 feet truck, I had to compromise
an settle for a Van.
Very helpful man on site, fast service and helped me with a few tips while using the truck.
Thank u for all your help.
This was a great Uhaul experience. Nice, friendly staff and new equipment.
EXCELLENT customer service! I really like this location. I've used it twice before. Caring and committed owner and staff member (Miguel) make this a place I choose to do business with.
Miguel was very helpful and professional. We'll definitely be coming back here again.
The staff was very helpful, I needed to extend the time frame of the rental and they were very helpful and understanding.
Very friend staff... checkout process was vastly easier than renting a car! Its a no brainer... coming here for all my moving needs!
Miguel displayed superb customer service and was very knowledgable
Miguel is superb at his customer service & assuring that I was satisfied with my service! He thoroughly walked me thru the process of renting the truck! I will definitely recommend this facility!! I was very pleased with my experience!!
truck needs to be looked at.. i can smell the exhaust smoke coming in the cabin while running even while using A/C or windows down.
Friendly and efficient service.
Shirley and male associate were awesome! They made sure the entire experience easy/smooth (this is the experience the customer is paying for). As opposed to other experiences in the past where renting a truck became a whole subset of issues/problems (reservation issues, network issues at the rental office, not enough help on the lot, etc) to have to add on top of the job I rented the truck for in the first place. This time job well done!
The rental and drop off was very fast, no wait and very friendly staff!
Pros: Friendly attendants.
Cons: Appears very run down. My space has door with knob removed leaving a 2” hole open to view my belongings. Wall/ceiling paint peeling. Lots of rat feces near my unit.
Staff very nice and professional.
Your service was impecable and so I have no improvement comments except just to say the service was AWESOME!!!
The staff was very helpful
The staff was super friendly and it was very easy for me to reserve my storage unit. The building could be upgraded here and there but overall they`re good
Everyone was very friendly and professional.
The space was perfect. Lighting in the facility could use some work since when you move items later during the day it is hard to see inside the unit. Makes for a difficult move.
service was excellent as usual
Customers need to know that this location is a franchise and has different guide lines from an average uhaul locations
Staff is very efficient, friendly and accommodating.
The facility was kind of dirty, and there were insects in my storage sell. I wish I had been alerted to bring my own lock before the move in, I assumed they would provide it.
older place, but much better than I expected reading some of the comments. Clean, staff was nice and helpful. Price was good and with small unit storage when you don`t need a lot
I didn`t feel very safe there, anyone could just walk in and go around looking at the storage lockers. I was happy with how helpful the lady working there was though!
The facility is extremely run down. It needs to be updated. The staff was great, but the premises uninviting. For a facility this unkept, the fees are exhorbitant.
We could not use the facility because it was dirty and the dimensions were completely off for our needs.
Unit did not end up meeting my needs.
Friendly, helpful people at reception.
People working their were nice, fast and efficient. Facilities were in the interior of an old, small warehouse but the price was reasonable.
The facility was not very clean and one of the associates was not very helpful. The other associate was extremely informative and helpful.
Facility itself is very dated, but those who work there are friendly and the price is reasonable
Very responsive and good. No problems
This website is easy to use. It provides useful information and gives clear and proper illustration of the size of the storage space. It's really helpful.
The staff was very helpful and friendly but the facility is in a run down section of town.Doesn't appear to be a safe area.
Attendent was polite and helpful.
service-minded and professional
Prompt and friendly service