Customer Reviews for Westchester Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westchester Self Storage
Staff was very friendly and professional. After a quick signature and check over our rental truck, I was on my way.
Hire more people into your company like those that work at this location, especially the young lady, I didn't get her name.
My experience at this location have been excellent throughout all those months, actually, years of renting from U-Haul.
Our advisor was so helpful!!
Seems like it's family run. All the people were very nice and got the job done quickly and accurately.
I called made reservations with no hassle. Pick up the truck very professional service. Returned the truck n less than 5 mins I was leaving the site. Best experience with Uhaul ever. Thank you
The guys at this location are extremely helpful and customer oriented!
Very good location. Great service and VERY nice staff!
first of all I was quoted a amount and advised it was the total cost. First of all I had to remind them once I arrived about the quote because I was going to be charged the wrong amount. Second taxes were added to the bill which when I was ordering was told they were included in the quote. Third I was still overcharged approx. $100 that I had to call and have reimbursed.
Have rented 3 times in a couple of months. The mgr, Dale sets the tone of friendly customer service, includes a little chat if you've time & carried on by staff Miguel and Jocelyn. I recommend it highly.
We had a reservation in Newport Beach. Unfortunately we got there and the store was closed!!!
We called Uhaul number to switch over to different location, the lady was rude and was not supportive, she even couldn't handle the situation because it was Uhaul company fault. At the end we got the van near the LAX airport because we didn't want to lose our appointment with costum. So at the end we missed our appointment. We put lots of miles on the car. And now we need to stay the night since we don't live in the area.
This is unexcaptable for a big company like uhal to do this.
Please let us know how can we open a case and make a complain.
Overall this is a terribly unuser friendly system. The facility may be great, I have no idea, never moved in, but webselfstorage is poorly made.
no complaints at this location,just complaints for the first location which don't provide the truck I request send me to another place much futher expenses in time and gas
Mr. Miguel Aldana, the assistant Manager, was very professional and a nice guy to boot!! Ability to park my car on-site while using rental van also a BIG plus at this location!!
Parking wasn't easy and someone at the business next door sent me to the other side of the parking lot!? The employees were fantastic and the truck was in great shape! Thanks U-Haul.
I made a reservation online at a location closer to my home, but it turned out (as it always does) that there was no vehicle available at that location.
Westchester Self Storage was very nice and well organized, attentive and helpful. A nice and better than my typical experiences using U-Haul, which in the past have included Santa Monica and mutiple San Francisco locations.
Miguel was both professional and friendly and made the experience very smooth and positive.
My only negative was how much the truck smelled like cigarettes, but it's obviously not the fault of the employees. The customer service was excellent, and the entire process was pretty much perfect. Thanks!
I would not use or recommend U hall again
The customer service was excellent.
Great service. Thank you.
I really liked the facility but the storage unit is too small at this time. Customer service was very nice and professional.
Miguel displayed superb customer service and was very knowledgable
Pros: Friendly attendants.
Cons: Appears very run down. My space has door with knob removed leaving a 2” hole open to view my belongings. Wall/ceiling paint peeling. Lots of rat feces near my unit.
The staff was very helpful
The staff was super friendly and it was very easy for me to reserve my storage unit. The building could be upgraded here and there but overall they`re good
Everyone was very friendly and professional.
The space was perfect. Lighting in the facility could use some work since when you move items later during the day it is hard to see inside the unit. Makes for a difficult move.
service was excellent as usual
Customers need to know that this location is a franchise and has different guide lines from an average uhaul locations
Staff is very efficient, friendly and accommodating.
The facility was kind of dirty, and there were insects in my storage sell. I wish I had been alerted to bring my own lock before the move in, I assumed they would provide it.
older place, but much better than I expected reading some of the comments. Clean, staff was nice and helpful. Price was good and with small unit storage when you don`t need a lot
I didn`t feel very safe there, anyone could just walk in and go around looking at the storage lockers. I was happy with how helpful the lady working there was though!
The facility is extremely run down. It needs to be updated. The staff was great, but the premises uninviting. For a facility this unkept, the fees are exhorbitant.
We could not use the facility because it was dirty and the dimensions were completely off for our needs.
Unit did not end up meeting my needs.
Friendly, helpful people at reception.
People working their were nice, fast and efficient. Facilities were in the interior of an old, small warehouse but the price was reasonable.
The facility was not very clean and one of the associates was not very helpful. The other associate was extremely informative and helpful.
Facility itself is very dated, but those who work there are friendly and the price is reasonable
Very responsive and good. No problems
This website is easy to use. It provides useful information and gives clear and proper illustration of the size of the storage space. It's really helpful.
The staff was very helpful and friendly but the facility is in a run down section of town.Doesn't appear to be a safe area.
Attendent was polite and helpful.
service-minded and professional
Prompt and friendly service