Customer Reviews for Westchester Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westchester Self Storage
Nothing great experience..
Miguel was extra helpful and informative. Will be going back to Westchester Storage for all of my future U-Haul rentals.
The experience to extend the rental was painful. It took 4 rounds as a result of being hung up on 3x. The 4th attempt worked well.
Overall a good experience.
The guy who checked me in was very helpful and efficient. I was done and on my way in no time.
Nothing everything was great.
Jacquline helped me , she provided quick professional service . Thanks! Uhaul is the best!!!
I had a great experience,good business with you..
Equipment filthy!!!!!! Lazy atmosphere. Cavalier
I rented a P/U and the seat looked like the last customer had a coffee fight in the cab. To me that was very nasty. Carlos T. Echevarria
THANKS I APPRECIATE YOU ALLOWING ME TO RENT FROM YOU!!
YOU CAN BE MORE ATTENTIVE TO YOUR CUSTOMERS. I HAD TO INSPECT THE TRUCK MYSELF AND I HAD TO ASK FOR HELP MORE A FEW TIMES, ALSO I WAS CHARGED AN INCORRECT PRICE.
Customer service at arrival was efficient and caring.
Slow internet.. But that's not necessarily the employees fault
Too good, fast and friendly. I was in and out no fuss and the check out through his phone and emailed receipt was a major plus to. I don't think it could have been better.
It met every expectation; keep it up!
The cargo van that was rented to me died on the freeway due to computer issues. A know issue. These vans should not be rented out! It was an extremely dangerous situation! And to be charged is even more appalling.
What I liked best is the fact that had a nite key drop...
Nothing. The rental was most employable. The staff was accommodating even when I had a change in plans.
Nothing. Staff is very friendly. But if I had one suggestion, I would like to see longer hours M-F. It's difficult to get to the storage by 6:00 pm during the week. Thanks.
Miguel was absolutely wonderful! Please commend him for doing a great job??
Friendly, helpful, efficient people. Quick and easy reservation by phone; quick and easy check-out and check-in. Truck was fine. I suggest that you indicate the dimensions and positions of the back wheel wells and two other intrusions into the interior space of the truck --forward of the wheel wells in the description of the cargo space dimensions (10' truck). I carefully planned the loading of the truck in advance and had to revise the plan on the spot when we saw the above mentioned features.
The gear stick was difficult to manivour. Very choppy ride.
Cargo van was filthy inside & out. The windows were so dirty u could hardly see out of them. Somethings wrong with the ignition (sometimes hard to start).
I don't remember who the man was that got me all squared away with the pick-up of my U-Haul. An Asian/Islander guy.
He was very nice and professional!
This comment is about Miguel! He was informative and friendly and should I need a U-Haul again I would go to him!
Great customer service! :)
Everything went well. Customer Service was excellent. Thank you.
Limited space. Very professional courteous staff.
I asked for the truck to be available closer to home (on Lincoln Blvd) and I received a call (good) to tell me I had to go to Westchester (bad). I then had to remember to ask for extra mileage to make up for the increased distance from pick-up to my house and I had to deal with getting there (the original location is a bike ride away, the second is quite a bit farther).
Have more help during busy hours.
We often rent from this location. We have always been satisfied. Thank you.
Experience was very good.
Great service and a friendly environment. I would use ur services in a near future.
What a positive experience! Jacqueline was so friendly and accommodating!
The store front is actually not on Florence... it is on the side street. We parked the truck in the lot on Florence & the agent had to walk around the building to go get the truck & then pull it into another driveway. Very confusing & waste of time. Check out otherwise was fine.
Your staff was friendly, corteous and efficient.
Staff was very friendly and professional. After a quick signature and check over our rental truck, I was on my way.
Overall this is a terribly unuser friendly system. The facility may be great, I have no idea, never moved in, but webselfstorage is poorly made.
I really liked the facility but the storage unit is too small at this time. Customer service was very nice and professional.
Miguel displayed superb customer service and was very knowledgable
Pros: Friendly attendants.
Cons: Appears very run down. My space has door with knob removed leaving a 2” hole open to view my belongings. Wall/ceiling paint peeling. Lots of rat feces near my unit.
The staff was very helpful
The staff was super friendly and it was very easy for me to reserve my storage unit. The building could be upgraded here and there but overall they`re good
Everyone was very friendly and professional.
The space was perfect. Lighting in the facility could use some work since when you move items later during the day it is hard to see inside the unit. Makes for a difficult move.
service was excellent as usual
Customers need to know that this location is a franchise and has different guide lines from an average uhaul locations
Staff is very efficient, friendly and accommodating.
The facility was kind of dirty, and there were insects in my storage sell. I wish I had been alerted to bring my own lock before the move in, I assumed they would provide it.
older place, but much better than I expected reading some of the comments. Clean, staff was nice and helpful. Price was good and with small unit storage when you don`t need a lot
I didn`t feel very safe there, anyone could just walk in and go around looking at the storage lockers. I was happy with how helpful the lady working there was though!
The facility is extremely run down. It needs to be updated. The staff was great, but the premises uninviting. For a facility this unkept, the fees are exhorbitant.
We could not use the facility because it was dirty and the dimensions were completely off for our needs.
Unit did not end up meeting my needs.
Friendly, helpful people at reception.
People working their were nice, fast and efficient. Facilities were in the interior of an old, small warehouse but the price was reasonable.
The facility was not very clean and one of the associates was not very helpful. The other associate was extremely informative and helpful.
Facility itself is very dated, but those who work there are friendly and the price is reasonable
Very responsive and good. No problems
This website is easy to use. It provides useful information and gives clear and proper illustration of the size of the storage space. It's really helpful.
The staff was very helpful and friendly but the facility is in a run down section of town.Doesn't appear to be a safe area.
Attendent was polite and helpful.
service-minded and professional
Prompt and friendly service