Customer Reviews for Westchester Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Westchester Self Storage
The service here is great! Miguel answered all my questions and even gave me tips for moving sofa. He was knowledgeable and his expertise made it easier for me move safely. I reserved a van online and it was perfect for my needs. I would definitely choose this location again.
We had to maneuver the truck and trailer for the Uhaul worker. She wasn't very friendly or helpful at all.
Friendly and had my equipment ready when I got there
When I called in to make my reservation, I requested Westchester Self Storage. I just found out that my location was changed to further north than where I wanted to pick up from. Now we have to turn around and drive to Gardena to our storage THEN turn around and go to San Bernardino! That's 10 extra miles that I have to pay for!
I used the truck no more than 40 miles. 18 miles each way and got charged for 66 miles. Don't know if the meter is fix but knowing the distance in advance let me know about what happened. It is a shame so no, i would not recommend this. People at location were nice and polite and equipment was clean and functional.
Everyone was extremely helpful and courteous. A credit to the company!
Greats folks! Always a pleasure to rent here!
Very good customer service, they were very flexible about changing pickup time.
The staff was great! Helpful for pickup and return. Will recommend this location for sure.
The young lady handling my order was wonderful. She was polite, very efficient and multi tasked well.
Cab of truck upon entry had a very strong smell of cigarette smoke. Truck interior cab (dash, seats) should have been cleaned prior to rental. Truck was very bouncy on relatively flat surfaces even under load, making me wonder if tires were possibly over-inflated?
yes, very convenient. Will use again.
Great experience. The customer service was excellent, I was in and out quickly. I was able to reserve a truck online on my phone within 10 minutes and the truck was exactly what I needed. I do think that pricing could be adjusted though. i needed the truck for less than an hour, just to pick up furniture that was too big for my SUV from a store less than 5 miles away. I felt that almost $30 (in total) for less than an hour, and only 6 miles total distance was a bit much. But, it's the convenience that makes it worth it. I recommend this location and will most likely be back next time.
Dale was awesome. Quick, friendly service. Exactly what I needed and very convenient.
Has Miguel handle all the transactions extremely kind efficient and fast. Unusually knowledgeable , answered all my questions , and at drop-off it took no more than 5 minutes which help me.
It is a very old location with little parking and a bad entrance. the parking lot is approx. 500 feet from the office. Around the corner. I know that you have heard the same comments about the location. The office that customers must stand in is about 4x8'. The air conditioner is pointed into the office that the workers are in and the heat of the A/C is directly pointed into the customer area. Plus, all the doors and windows were open and the A/C was useless. during this time of rental and the past week, So. Cal. has had a late summer heat spell. 100plus in Los Angeles, If U-Haul would like to make this satellite office acceptable, money needs to be thrown at it. Also my van drove well, it was fairly new with 8k on the odometer, but the windows and body were so dirty that I needed to clean it off before I could drive it safely. The light bezel on the left rear was broken. Does this knock U-Haul for future use? No, not really, but I will drive further for a better office.
The pick up truck was dirty and dusty inside the cab
the man who rented us the truck was informative and I would rent at this location again because of him
Customer service was stellar and quick check in and check out
I asked for p/u truck & was quickly told NONE were available, had I not ASKED for a van as an alternative, I would have hung up and called another location. (Van WAS available!) Offer an alternative to keep the customer!
Also, I suggest a flat rate for short-term rentals (2 hours). My quoted price doubled because the destination was 10 miles away instead of 6 miles away. That may keep me from renting u-haul again. Thanks!
Very pleased with customer service. And somehow rate was lower than another identical trip I had a few weeks ago.
This wasnt the location I was supposed to return it too. I was supposed to return it to
920 W Manchester Blvd, Inglewood, CA 90301
But when I went there the fence was closed and no one was there even tho it was during normal hours when they were supposed to be open.
I had to find another u haul location that would take my truck. Luckily, the one on Florence did even tho they were full. Im giving the location a good review because they helped me out beyond what they were reserved for. But I would not recommend the location at 920 W Manchester Blvd, Inglewood, CA 90301
you have great people at this location. every time i used your services they were accommodating and with nice attitude.
You can accept the truck at the location that it was scheduled to drop it off at. Not making me go the THREE DIFFERENT LOCATIONS because I couldn't return a uhaul at the uhaul return drop off. Brilliant business plan by the way. It's not like moving day is a busy day or anything, I have all day to drive around even though I scheduled a return at a specific location a week in advance. Next time I'm moving I'll carry my couch on my back the whole way before I rent another truck from you guys. Hitler is too good for your company.
Staff is friendly, competent and efficient. Van was clean and mileage correctly recorded. Van ran smoothly and functioned properly. In prior years, the vans came with a remotely adjustable side mirrors but the mirrors on this van had to be manually adjusted.
Nothing great experience..
Miguel was extra helpful and informative. Will be going back to Westchester Storage for all of my future U-Haul rentals.
The experience to extend the rental was painful. It took 4 rounds as a result of being hung up on 3x. The 4th attempt worked well.
Overall a good experience.
The guy who checked me in was very helpful and efficient. I was done and on my way in no time.
Nothing everything was great.
Jacquline helped me , she provided quick professional service . Thanks! Uhaul is the best!!!
I had a great experience,good business with you..
Equipment filthy!!!!!! Lazy atmosphere. Cavalier
I rented a P/U and the seat looked like the last customer had a coffee fight in the cab. To me that was very nasty. Carlos T. Echevarria
Limited space. Very professional courteous staff.
Overall this is a terribly unuser friendly system. The facility may be great, I have no idea, never moved in, but webselfstorage is poorly made.
I really liked the facility but the storage unit is too small at this time. Customer service was very nice and professional.
Miguel displayed superb customer service and was very knowledgable
Pros: Friendly attendants.
Cons: Appears very run down. My space has door with knob removed leaving a 2” hole open to view my belongings. Wall/ceiling paint peeling. Lots of rat feces near my unit.
The staff was very helpful
The staff was super friendly and it was very easy for me to reserve my storage unit. The building could be upgraded here and there but overall they`re good
Everyone was very friendly and professional.
The space was perfect. Lighting in the facility could use some work since when you move items later during the day it is hard to see inside the unit. Makes for a difficult move.
service was excellent as usual
Customers need to know that this location is a franchise and has different guide lines from an average uhaul locations
Staff is very efficient, friendly and accommodating.
The facility was kind of dirty, and there were insects in my storage sell. I wish I had been alerted to bring my own lock before the move in, I assumed they would provide it.
older place, but much better than I expected reading some of the comments. Clean, staff was nice and helpful. Price was good and with small unit storage when you don`t need a lot
I didn`t feel very safe there, anyone could just walk in and go around looking at the storage lockers. I was happy with how helpful the lady working there was though!
The facility is extremely run down. It needs to be updated. The staff was great, but the premises uninviting. For a facility this unkept, the fees are exhorbitant.
We could not use the facility because it was dirty and the dimensions were completely off for our needs.
Unit did not end up meeting my needs.
Friendly, helpful people at reception.
People working their were nice, fast and efficient. Facilities were in the interior of an old, small warehouse but the price was reasonable.
The facility was not very clean and one of the associates was not very helpful. The other associate was extremely informative and helpful.
Facility itself is very dated, but those who work there are friendly and the price is reasonable
Very responsive and good. No problems
This website is easy to use. It provides useful information and gives clear and proper illustration of the size of the storage space. It's really helpful.
The staff was very helpful and friendly but the facility is in a run down section of town.Doesn't appear to be a safe area.
Attendent was polite and helpful.
service-minded and professional
Prompt and friendly service