Every one was great, especially the young lady at the office, she is amazing. That was the best service I have ever had from a u haul. Thanks again
ROBERTA E
Customer Reviews for Ernies RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location is awesome, but truck I got had a huge leak on windshield on drivers side,not much fun driving in bc rains .
DEBBIE GDeb at Ernies RV went above and beyond to make drop off more convenient than the initial procurement done through U Haul phone agents with their limited resources and familiarity with the area. The listed price difference between one way, number of units at nearby depots and return to pick up destination was not justified in this case.
brian mService was outstanding could have visited all day
Chris GNothing your employee is amazing super fast knowledgable and has a wonderful personality. We had the best experience anyone could ever ask for. Thank you very much.
robert wThe gas tank was only half full when we picked up the truck. At the time we thought that would be fine, we will just bring it back with the same amount of gas that it had when we picked it up. The only option for drop off was online. It charged us 70 something dollars for not bringing the truck back with a full tank of gas, even though we made sure it had at least as much gas as it did when we picked it up. We then tried calling the 800 number and were unable to get through to a person. We are not happy.
Jodi MYou couldn’t ask for anything better
Doug NWe were told by the pickup location we could drop off at the didsbury location. We called first to make sure that was ok on drop off day, they then charged us $300 for dropping off at the wrong location and also an extra 2 days rental.
Megan MMake "share truck" check in a little more user friendly. The site manager was really friendly and helpful; I was struggling with the self check in process, she came out to my vehicle and offer to help. I am really grateful she was there. Thank you.
Van LDebbie was friendly and courteous. We appreciated her help. Truck was low mileage and worked well.
Adrian BAll good, very smooth pick-up and return.
Elmer GGreat yard, the lady was very helpful and came down on a Sunday as I arrived early. Very nice of her to do that for me. Much appreciated
keith sHours of operation are terrible Truck i rented was in terrible mechanical condition. Odometer not working properly. Was charged too much mileage. Tank was returned at half full. Manager said it was not . Charged me for gas even though I took a picture of the dashboard! Terrible service!
Mary KNo one was present. Unmanned location
rob hConsidering it’s a moving truck, it was quite a comfortable ride….nice and cool for traveling on a hot day. The truck was very clean in the front and back.
Lisa aThe assistant at Didsbury location is extremely friendly and gave me a very good customer service.
Katherine Mthis U haul in didsbury is amazing, and there needs to be some advertisement, because so many ppl dont know there is a U haul in didsbury the womaan working there is amazing and very helpful
Nancy ZI was helped from the get go and will go back to the same location as the representative was awesome . Thank you
lorraina mFix the loose steering and huge chip directly in the driver's line of sight, and fix the passenger door that wouldn't seal properly.
Sam PDebbie was great to work with, she went above and beyond. Thank you for such great service
Mark FPie and coffee would be nice; but, honestly, the service from start to finish was so much better than the average. Very grateful!
bill fVery friendly and went above and beyond
Grant DClean easy to get to and flexible cust. Service.
Timothy CWe could pick up the truck in Calgary. But in the last minute we been told no truck available for us! Finally, we had to pick up the truck in Didsbury which was far away and time-consuming, which delayed our other scheduled things. And before the pick up day, we get confirmed call from U-Haul, said my reservation is ok. So we are really disappoint for this time rental. And We tried to get some rebursment from U-Haul, but the customer service said couldn’t help for that!
QING WLocation wouldn't answer their phone mid day
Nathan LQuick and easy drop off process
David HThe booking process my pick up time and location was changed multiple times the days before my rental. Not Ernie’s rv fault just the uhaul system. Then trying to reach Calgary dispatch to figure out why my pick up location changed to another 30 minutes away, I was diverted to the Vancouver location 2 times it was frustrating.
Ryan SMaybe have more open hours but that’s about all it was a very good service
WILLIAM Sfound the lady in the office very helpful
ron hGreat Customer service at this location. Very friendly personnel. Would highly recommend this location for all your uhual needs!
John BDebbie is awesome to deal with
Kyle RGreat customer service, Donna I think her name was, I’m terrible with names but she was fantastic, fast and very knowledgeable.
Karen RDifficult to find drop off, nobody there to check in vehicle.
Catriona MThe lady here was awesome! Extremely knowledgeable with a trucking background. She helped us link up to the trailer and was extremely hospitable!
Galen IThe woman who served us was awesome she is a very smart and nice.
Ron JThe truck that I rented had a left-side mirror that was half smashed/missing that made it very difficult to drive and had to exclusively resort to hand signals for back up because it was basically useless. For a truck company that charged me over 300$ for 3 days (40$ a day and 1$/km) I was expecting a fully operational 20ft truck as advertised. It doesn't tell me when I order it that I'm getting pinned with a broken left-side mirror for the same price of one undamaged but I guess that's what I get for renting a truck from a large corporation that doesn't care about the service that they provide.
Jonathan JThis location was closed on drop off when I was told it was going to be open.
Jesse BThis Uhaul is the best location to use!! Extremely helpful, knowledgeable and very nice to deal with
Terri DUnit was clean but the uhaul light did not work and a reverse/back up light was out.
Kelsey FCustomer service was awesome. It was a pleasure doing business at this location.
Jeff TDisappointed. I am a single mom left with -$125 in my bank account. Uhaul gave me a truck 40km away from original 15 km pick up location. Then charged me $125 deposit on my debit and Will Not give it back via debt. You are sending me a cheque that will 4-6 weeks to get my deposit back. Wow Disappointed and broke and starving because uhaul took $125 deposit and does not return it back right away
Stefany VAwesome
Lyle Dthey communicated very well, in advance of returning were waiting when I arrived to drop off, quick and no hassle
Don HI did not interact with the personnel there. I just left the vehicle there after hours.
Kevin KI'd just like to say the Debbie from Uhaul Didsbury was fantastic to work with. She answered all my questions and put me at ease. I would definetly rent from her again. What an awsome experience in a already stressful moving day, Debbie was easy to work with. Thank you!!
Patricia MThis location is fine, the parking is satisfactory outside the gate. There was a key drop off area but it was closed mondays and tuesdays as per the signage at the gate.
ardell mI dropped off and used key box, saw no one.
Darlene PU Haul’s website needs to be more upfront about the price per mile, that was sneaky. For example the 20’ truck is $1.59 CAD/mile, that adds up quick. Otherwise a good experience. Definitely better to arrange in person or on phone, the online system isn’t great. Also not requiring the trucks to be full of fuel and refilled to full when we return them is ridiculous. Unnecessarily complicated.
Jeff RYou need to better train the people at the call centers. The reservation I made was incorrect. thankfully the person at the dealer fixed the issue and got me on my way.
Francis WThe online booking was a farce. I didn't get to pick up from the location requested, which was fine. The reservation was for two days and the confirmation came back as three days and when I contacted the vendor to correct it, nothing was done. As a result, when the trailer was picked up the prepay amount was wrong and there were extra charges on the bill with no explanation. I returned the trailer early on the second day and there was literally someone there to pick it up as I dropped it off. I am still waiting for my refund!
John HExcellent service!! Five star rating!! Thank you for making the rental stress free :)
Kelly FOutstanding personal service. Kudos to Deb for going above and beyond.
John SGate was closed and nowhere indicating where to drop trailer, tight road with nowhere to turn around
Mitchell BThe lady was great and super helpful but when I ordered the truck 6 weeks ago to pick up in Airdrie and then you didn’t have a truck in Airdrie and you made us drive an extra 2 hours on an already busy day to pick up a truck… there is something really wrong with that!!
garth C