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Sharon B
Customer Reviews for Williams Flooring Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly nice helpful
Anderson Rthe cost for mileage is a little accessive ....
willard yReal nice management
STEPHEN DThe people at Williams were great to work with.
Jay STwo great companies representing uhaul, the stuff needs to be taking care of like I returned it now it needs piling before the next person had trouble “just saying” I’m sure there all the same but excellent dolly wouldn’t mind having one myself 😃
Christopher WTop shelf customer service- great to work with!!
Stephen HNo dolly. Old truck. Cigarette ashes in the front seat. Just dirty
KIMBERLY CFriendly and very informative.
Estil YAll great
Charles MMy original pick up location was at 2758 17th ave connector Springfield tn 37172. I had a reservation made for a week. I go into the pick up location at my appointment time for them to tell me the truck I had that they reserved for me was not at the location. Supposedly because it hadn’t been returned by the user of it before me. Also there were no other available trucks nearby. I had to drive a extra 26 miles to auburn Kentucky to get a truck. That was absolutely absurd and ridiculous. It was such a inconvenience and it put me behind on my move by 2 hours. Ridiculous isn’t even the word to describe my experience with this. Pissed off doesn’t even cover it. I paid the same price as if I would have with the original pickup location. UHAUL should reimburse me for the extreme ridiculous inconvenience I had to experience. I will no longer use UHAUL. UHUAL WILL NO LONGER GET MY BUSINESS. I will also advise any of my friends or family to find a different company to use for moving. ALSO I want to make it clear it was NOT the Auburn Kentucky location. It was the SPRINGFIELD TN location!
Brittany MYour doing good. Nice to have rental places close by
glen sThey were very helpful. Just wish the uhaul computers worked better.
Denis EVery efficient
Brian MGreat People to work with.
RICKEY BI rated the business highly as they had nothing to do with my issues. Uhaul changed my rental multiple times-both pickup and drop off locations without discussing in advance. Drop off location required a code I was never given, thank heavens they answered their phone after hours. Overall it was a huge headache and I will use another service next time. Again, this is a reflection of uhaul and not the rental locations themselves.
Mandy MHad good experience ...nothing to improve
Mark YThe one man talked to said 29.95 got charged 39.95 not happy
Brenda BUhaul mobile is the worst! Luckily I had the regional manager's phone number who was able to help me get my rental.
Brad DCan't rate the location at Williams Flooring as I dropped the U-haul off after hours and returned the truck via the app. The app is great!!
Thomas HThe people at the Auburn Kentucky location needs to have much more training.
Charlie TSo nice to have a location in our town! Made the 11 hour move much more convenient since we didn't have to drop off in another town!
Connie RI have rented from several uhaul locations over the years but if at all possible the location at William's is the BEST! They are always friendly and helpful, very accommodating.
Shane SBetter communication, no keys available to pick truck up at reserved time
Sondra SEverything was good
Jennifer BNothing the customer service was awesome. I definitely would use them again.
jamie cHe needs to go over the full "contract" about the fuel. I turned the keys in and was almost charged an extra $20 because of his failure to inform me of a new "policy". The truck was picked up with 1/8 tank of gas, i almost ran out before getting to the gas station and inside the back of the truck was dirty upon reciept.
Farah BEverything you did for us was fantastic. Great truck, fair prices, and great availability. You made a super difficult task for senior citizens as easy as can be considering. THANK YOU SO VERY MUCH!
David FYou made us pay mileage to go to a location a lot farther away to pick up when you should have brought it to the location I rented from
Ed HExcellent service and friendly staff.
Duane LEvery thing went great not much you could change. It was my first time to rent something and was great. Thanks for being there when I needed you.
john sGreat folks and very friendly and helpful.
Duane LExcellent
Mike CThe trailer we picked up to tow our car with had a light (left side) that was out. Truck was in fine working order.
Christopher SFantastic customer service
dortha sVery rood customer service when I called to make the reservation. The representative did not ask which uhaul location that I wanted to pick up at. I had to pick up and drop off in another city. Very frustrating. There will probably not be anything done about this. I won't know unless some contacts me
COLBY Gnothing , easy scheduling, no problem with pick up or drop off. will definitely use u-haul again.
Sam BThere weren't any major issues with this location, my issue is with Uhaul. The truck that I reserved in advance, because it met the needs that I had, was "upgraded" to a larger truck without my consent. The large truck was not only much bigger than I wanted, half of it was left empty for a 650 mile snowy drive, and it also cost me approx $100 extra in fuel. It also put me 24 hours behind schedule as I tried to find another truck in the area. Uhaul did not offer any discount on anything. With my business, I rent trucks from Uhaul at least 3-6 times a year. This is not the first time that you did not provide me with the truck I reserved, but it is the first time that your mistake made me incur expenses outside of my planned budget. I will not be using Uhaul any longer. The lack of help on this matter was completely unexceptable, and if it were my business I would have handled the situation with much more grace.
ANDRA CMr. Williams was extremely helpful and accommodating. I was very impressed with the service I received and will definitely recommend Williams Flooring to anybody in this area who needs anything from U-Haul!!
JIM KReserved truck one month early very near home to be moved. Verified 3 days before pickup. Day of rental, upon my arrival, despite a truck sitting there, I was sent 10 miles away for no reason that was ever explained. Found agent beating tires with a rod in order to verify "they have enough air in them". Poorly organized and had difficulty completing documents. Despite having my driver's license and credit card, needed the name and address of a local resident that knew me (???). Couldn't identify my scheduled drop-off site despite it having been there for decades. This agent really needs his certification pulled.
joe w