I rented a trailer from Wally. He told me that I had to purchase extra insurance, and that I was not allowed to refuse it. When he was told that a call would be made to Uhaul about the policy of mandatory insurance, he said that he would make an exception in my case. At UHaul, the insurance is optional. This was Wally's first lie.
I drove away with the trailer, but then returned because the door fell off in transit. Wally made a big deal about how he wasn't going to charge me for the door loss, and when I told him of the route I drove, told me that he wasn't interested in retrieving the door. He then called my daughter to tell her not to report the incident with the door to UHaul. He wanted my daughter to lie. This was also Wally's second lie, because how could he possibly charge me for something that he was responsible for? After all, doors don't usually fall off of UHaul trailers.
He then told me that he had two customers in the store that had to be waited on before he gave me another trailer. It was 1:50 and he knew that the storage facility that I was driving to closed at 2. We were standing outside behind his store at this point. But, when I walked into his store to tell him of the problem with the trailer, there was only one person in the store, not two.. This person was leaning on the counter, and looked as if he was simply chatting with Wally, rather than thinking about buying a bike. I told Wally that I would have to rent a trailer another day. He was fine with that. Then I told him that I needed a refund for the trailer, because if I rented it another day that I would rent San Diego. He immediately decided that I could get the trailer at once. We walked back into his store. I asked the "customer" what he was buying, and he shook his head, and said he wasn't buying anything, while at the same time Wally said that he was buying the red bike in the back. Lie number three.
Wally made a big deal about how he wasn't going to charge me for the larger trailer, when it's UHaul's policy to upgrade for free when the size ordered isn't available. Lie number four.
When I got to the storage facility and opened the door on the second trailer, I noticed that it wasn't fastened correctly. I couldn't help but wonder if the reason that the first door fell off was because it wasn't secured properly.
Wally lied every chance he had. He insisted that the insurance was mandatory, when it was optional. He made a big deal about not charging me for the door loss, when it was because the door was not secured properly, or that the trailer wasn't maintained. He made a big deal about how he wasn't going to charge me for a larger trailer when he didn't have a trailer the size I ordered after the first trailer was unusable. In fact, he called my daughter and told her not to report the door to UHaul because he was being so very nice by not charging us for it.
UHaul wants to know what they can do to improve for the next customer. They should let Wall