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Walter T
Customer Reviews for 13 Smokes & Vape
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was clean, and in mostly good working order. The reason I responded no above on that question was that when I went to refuel it before returning it at the end of the day, we discovered that it had a fuel leak between the filler and the tank. Given that, I could not refuel the truck, and even though I filed a roadside assistance claim, I still got charged for that. I would not we use this location nor recommend it for someone else because the address in the U-Haul directly is wrong. The actual pick up and drop off location is about a quarter mile away. And yet, when I use the mobile app to check in and check out, I was forced to go to the wrong address to start that process. Both bizarre and ridiculous.
Michael SThe truck was fairly clean, but the inside of the cargo area needed to be swept. Otherwise, clean and satisfied.
Elizabeth WCheck out the extra gas in the tank and give credit
michele dI was overcharged
PAUL G