Tim and Bella are always quick and proficient to provide a uhaul service when needed on short notice.. i have used Tim and his uhaul service for 6 years and will go no where else. Equipment always available and clean. Ready to go.
DANIEL S
Customer Reviews for Family Automart Of NC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Older gentleman was awesome. Customer service was great.
YAKETA JI love the owner! He helped me choose the right size for my needs, and he was a life-saver! Him helping me get the correct size saved me a ton of time too.
Katasha Rvery rude and disrespectful owner. went into my account to charge bogus fees without discussing anything with me first.
Nysha JTim is the sweetest and so easy to work with
GERONIMO MI have been renting equipment from this location for years and it is great service.
sherman tMore respectful customer service. Better informative workers when items ordered are not at the pick up location and have been removed before notifying customer.
Angelica MGreat location very helpful with our rental.
Evan AThe place is junky. The lot is so small with too many uhauls. I could barely move my truck.
Rasheda SEven though the owner was slammed, he took the time to get everything right.
Marco SUnfortunately, the truck had a leak in it from the rain. Our sofa and a box got wet.
GUY BThe owner talked to me like a dog when i made a simple mistake extending my rental days. Then charged me $1349 on a 4 day rental or a pickup truck
Christopher MThank you for your great service
Ashley MVery friendly.
William D1200+ mile trip. Equipment held up great. Trailer tracked great and ratchets on the auto transport held tight the whole time. Made my first ever cross country trip much easier. Also very nice working with the employees who worked with me on some days.
Kyle LMaking my reservation online was easy. The pick up location called and texted me to confirm pick up timing and vehicle availability. They had the truck ready to go as soon as I arrived. Great service.
Jonathan BVery nice and understanding owner, went out of his way to accommodate us.
Derek HExcellent service - very professional representative,
Robert WEverything was perfect.
SHAWNTANIQUE CThe staff was very helpful and friendly
JOHN MContinue with the great service!
Gerald PContinue to encourage customers to purchase INSURaNCE!!!! Being a tightwad, I strongly considered not purchasing the U-Haul insurance coverage. I was rescued professionally TWICE during my rental period. Enjoy having no worries.
Kathie JMore happy faces
Joseph TThe price was a bit more than I expected. Overall, the experience was good.
Debbie GThis neighborhood center was a little crowded with equipment available for rental but manager/owner came out immediately, checked me in and I was on my way in just a couple of minutes.
Michael LGreat customer service. NICE SERVICE! I will be using them in the near future 🇺🇸
Paul HThe Uhaul Store Scammed Me took 300.00, Drivers abandoned the truck did not complete the move and I had to go on facebook marketplace and hire movers to unload the abandoned truck and the movers were rude lazy lied and stated they loaded the truck This owner is a scammer and I will be filing a civil judgment Extra Space is providing me footage proof of them coming and leaving abandoning the move I will not take this lightly, I drove 2 1/2 hours and got ripped off.
Erika JExcellent service
ANTHONY CTonya and Bella made sure I had everything I need to have a successful mission! Great team, friendly and courteous !
Charles CThis was my first time renting a truck. The girl at the desk was pleasant and informative. Since this was a new experience for me I am so glad I was dealing with the perfect employee for U-Haul. I would definitely recommend the Family Auto Mart Branch.
PAT JAlways recommend this particular U Haul,fast reliable, and courteous.
Christopher DNothing! I was well pleased, friendly and helpful clerk! That location will be my "go to" location.
Janice PReturn process was very easy and done online. Very user friendly.
Samantha WAmazing customer service!
Essence HI was charged for three days when I returned the truck within 24 hours.
Keegan ZThe man who helped me took the time to find me a better deal whic saved me money! Thank you so much for the extra effort.
jason bThe two people working there were extremely kind and helpful.
Hallie LNothing. The associate was very friendly and welcoming . She gave me a warm greeting a reassured me that things would be closed out properly. Excellent
kimberly mI got charged because I didn’t know how to self check in, I called to get help but got no help at all. The lady just supposedly noted my account the time I called for help to check in. But that didn’t matter I got charged anyways. I will never never use your services again.
ann cThis is an excellent U-HAUL place I will let everyone I know that needs a truck to come here, you are wonderful people and everything was done to perfection thank you for your kindness. I have sent someone to you
JUNE KNot a thing the folks there were very friendly and it was a outstanding visit to our U-Haul Thank you
Charles SThe employees that were working on Saturday are the two sweetest and professional employees I have seen at uhaul.
Michael PDidn't speak to anyone so I can't rate it.
Queenetta BEverything was good
Patricia MGreat service
wesley wGreat return experience
David AOkay
Giles FNothing. Ms. Tonya exhibited excellent customer service so much so that she could tell I was nervous about driving such a huge vehicle home. When i went to pick up the vehicle she was closing for the day. She drove me and the vehicle to my home. Such a kind, gentle person. I have a new friend!
Debbie GEverything was smooth!
Edrica DI rented a tow dolly, and I was quite surprised on how EZ it was to rent it and to return it. Good job to the sales men.
DENNIS Rthere is nothing that you need to improve i got excellent service.
JADEDENE HTim's return and taking his company back over is GREAT to see. He has his old team back. The trucks are clean, maintained and always ready to rent. I highly recommend this UHaul dealer in Fayetteville, NC vs main store off of Bragg BLVD
DANIEL SService was great. Keep. Up the good work.
JAMES WVERY VERY HELPFUL
Martin MThey charged me for coverages I declined multiple times . I assured the owner I rented a lot so I know what my bill is around . Then they also charged me for extra gas .
Tonnie BThe owner and his employee were THE BEST AND PROVIDED PROMPT AND GREAT SERVICE!!!!
STEPHANIE LMr Tim took care of me again. Equipment was ready to go on arrival and everything went smoothly. I recommend this location to all individuals who is going to do business with unsullied. Thanks Tim.
Luis OGood guy. Very helpful and easy return. Will use again.
Keith ATim was very helpful, him and his team made our moving experience so much more smooth and stress free. He went above and beyond to accommodate our needs . Whether you are moving to your first home or like us to our retiree forever home you need this is the kind of people and place you need.
patricia aMission complete !!!
Luis OHad the best experience with the rental.
sherman tAmazing and helpful.
SANDRA SExcellent service, they kept us informed about our truck. They were helpful and fast. Will use them again when we move.
Lorie S