We couldn’t get our code to open the lock box , so we had to call and wait until someone was available to help us.
Samantha H
Customer Reviews for Woodfords Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very easy drop-off
Chris HOver charged and would not resolve issue. I will not use a none corporate U-Haul again.
Andrew DCleaner can
Haley SGet more tech savvy and organized staff to help with returning the truck.
David SLocation was ready and got me on my way quickly
Herb MEasy drop off return. Thank you!
Eunice MFriendly and knowledgeable people!!
James SReview won't let me submit without rating the location, but this was After Hours Dropoff, so we only saw the outside. Contract papers directed to use the app for dropoff. At dropoff, the app did not work, so waited on hold for the chat and was directed to the website, which worked well.
John NNot sure why U-haul only allowed me to drop off my truck at this location versus other, more capable (and closer) locations in the city where I was returning the vehicle. This location is not a full-time U-haul location and had very limited places to park the vehicle for after hours returns. That having been said, we were able to return the vehicle using the app for after hours returns and had no issues.
MARCEL FI never delivered the trailer to the drop off location because a tire failed and the trailer was not drivable and was towed away. We were left stranded by U-Haul
Tim OThis was just a storage location. No personnel available, barely any room for a 26 ft. truck. Definitely not clean and inviting.
Barbara LQuick and easy pick up
Brandon N11 miles over and I get charged $11.00. Kind of petty
Todd KThe person who checked me in and out was both professional and friendly. I like the location and informality of the shop.
Timothy JSelf dropped the trailer when the location was closed.
Kyle EIf it hadn’t been for the supportive service at Woodfords - UHaul would have gotten a D-!
Lori BWe weren't sure where to drop the truck
James pPersonslized service, I didn’t have to wait and was taken care of right away. I only needed a 5x8 trailer for a few hours and dropped it off later in the evening. Thank you! TS
Thomas SAsk if I had, or recognized a potential problem with the rental. The truck has a problem.
Martin TNo one was at this location when I dropped off trailer
Lee JDave came out with a special U-Haul jack to loft the trailer off the hitch ball, so helpful!
Christian FDropped off after hours, but easy enough - small parking lot, but made it work! Online portal to check off for dropping off was super easy.
Emily SCovered in ice. Not the locations fault.
RALPH INo tongue jack on this trailer. Too heavy to manage without one
JEFFBeth MKudos to Uhaul of Eau Claire for stepping up when Woodfords was closed. They made it all work!
James AYou all did good, but a long way t drive to get it. Over 100 mi. trip.
Bobby WWhy are you asking me to review a location? That is utterly pointless and does not at all reflect the service you "provide". If you expect customers to fill up the tank, you must provide them with a tank size. This is not a pay it forward situation, it's a business transaction. Your website provides zero information about the check-in process prior to the moment of exchange. Why am I expected to look up a youtube video on your service? Provide that information up front! Asking for a second form of ID or secondary contract AFTER having a customer upload their driver's license is equally absurd. The moment a reservation is confirmed you should be clearly stating what information is needed and where to submit it. I should not be struggling with your website while standing next to the truck I am picking up. From a customer service standpoint alone I will never use your service again nor recommend it to anyone.
Joel FExcellent
Martin KI rented a 6 X 12 enclosed trailer. The only issue I had was lifting the trailer for hook-up. These trailers should really have a jack stand on them as the weight is more then one person should lift ( I am a very strong man).
RICHARD KThe customer parking was limited but everything else was fine
Richard DHard to find where to drop the rig.
David RThe employee was very helpful and friendly.
Darren RNothing for me. Comments in reviews worried me a lot though. Just focus of those opportunities. My service was awesome! ☆☆☆☆☆
Patricia RExcellent customer service as well
James DI understand you make allowances for rates of travel but I only needed the uhaul for 24 hours and I wound up paying for 3 days I didn’t use. There should be an option of returning it sooner and getting some of your $ back
Ryan JI have no suggestions .
Robert ROwner of the shop was wonderful.
Jonathan RVery friendly group.
Rod KNice guy
Doua Lthe employees at this location were very helpful to us. Their attentiveness to finding the broken brake hose on the trailer saved us from a car accident, wrecking our brakes on our truck, and preventing us from having a car accident! They found the broken hose when they were hooking us up. I did called the customer service line and they were helpful, except when we were trying to get another trailer, they needed to communicate with each other on what they were giving us to replace it. I did talk to Ken the supervisor who needs to be a little more empathic to the customer instead of yes miss, yes miss, understand that going a a extra hour away to get a trailer and then drive another 4 hours is not what we wanted or planned to do. Why don't they have a check off list when they are getting the trailers in to make sure everything is working and safe?? I wasn't I offer a refund instead I had to ask for it? The men at the location went out of their way to help us and we appreciate that more then they know!
Mike BPersonal were stoned friendly. The type of people you want to do business with.
Jeremy RI made my reservation two weeks beforehand for both my storage and my vehicle at a convenient location and neither one of these were available when it came time for my move. Very disappointing!! What’s the point of reserving ahead of time of these aren’t going to be available when they are needed?!?!
Lisa JParking lot is kind of small and has a weird layout, making it initially challenging to park a 20’ Uhaul.
Alen ZPicked up UHaul 20 ft truck with a 1/4 full tank. Was advised to fill it back up to where it was when it was picked up. We filled it back to a quarter tank, and dropped off. Was charged an additional $57.25 for fuel even though we made sure the tank was exactly where it was when we picked it up. Very poor customer service.
Randy V