Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The odometer said I drove 16 miles, round trip was only 10 miles. I verified with the car that was fallowing me and a map app. Either U-Haul or the vendor is playing with the odometer which is illegal.
Bradley L
Rating:
5.0
Customer did not leave a comment.
Samuel G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory B
|
Overall Experience
Rating:
5.0
Front office was amazing!!! would rent again!!! haven rented from here many, many times!!
Jessica U
Rating:
5.0
Customer did not leave a comment.
Trey M
Rating:
5.0
Customer did not leave a comment.
Byung C
Rating:
5.0
Customer did not leave a comment.
Lorena M
Rating:
5.0
Customer did not leave a comment.
Janis G
|
Overall Experience
Rating:
1.0
I was promised a 25 mile credit for picking up the truck away from my location and didn’t get it and was charged for 23 miles over.
Lamarcus W
Rating:
5.0
Keep this location exactly as it is.
DANIEL D
Rating:
5.0
Great staff!!! Helpful and clean!! Highly recommend!!
Ronald D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph K
Rating:
5.0
Customer did not leave a comment.
LLOYD T
|
Overall Experience
Rating:
5.0
The staff here was amazing and went above and beyond!
Briana L
Rating:
4.0
Customer did not leave a comment.
Greg M
Rating:
5.0
The entire process was awesome! I would recommend this location to anyone and Miss Sharon is an awesome person I wish there other people with her personality. That you so much for all you do!
Vincent W
Rating:
5.0
Customer did not leave a comment.
Esayas Z
Rating:
5.0
Customer did not leave a comment.
Ronnie L
Rating:
1.0
Better up keep of the truck would be amazing. I have rented from U-Haul for many years and this was the worse experience I have ever had. The brakes were almost nonexistent. The inside of the cab door was falling off and had been repaired with some foam that had given up on holding. The door to the back kept getting suck because the wheel was off the track. I will not be using this location anymore.
ALISON M
Rating:
3.0
There was broken glass on the ramp and my son cut his hand and foot on. And I tried to opt out of the 15 dollar whatever insurance safe whatever and could not!! I didn’t need it I was able to opt out in past So no not very happy not satisfied
Rita W
Rating:
5.0
Customer did not leave a comment.
sherri r
Rating:
5.0
Customer did not leave a comment.
Wanda J
Rating:
5.0
Customer did not leave a comment.
Anthony A
Rating:
5.0
Pleasurable experience. Quick in and out.
robert m
Rating:
4.0
We returned after hours, the facilities looked clean
Noel R
Rating:
5.0
N/A
Jessie H
Rating:
4.0
everything went good - app gave us some problems but other than that easy
Carl E
Rating:
5.0
Very good, professional and friendly Mrs. Sharon.
Robert S
Rating:
5.0
Customer did not leave a comment.
JARRED D
Rating:
5.0
Customer did not leave a comment.
Tumeakia S
Rating:
5.0
Customer did not leave a comment.
Rashad J
Rating:
5.0
The lady at Wylie East Self storage was very friendly and had a great attitude. She made the process easy and simple.
George P
Rating:
5.0
Customer did not leave a comment.
William A
Rating:
5.0
Your agents were wonderful, very professional and extremely helpful! When in Texas m, I will be using this same location!! A great experience!!
Lupe S
Rating:
5.0
Customer did not leave a comment.
David G
Rating:
5.0
Everything that I asked for was there for me.. And the agent was very helpful and polite.
DAVID J
Rating:
5.0
Ms Sharon was awesome and very professional I will refer Wylie East to all my friends
Lindsay W
Rating:
5.0
Great experience- would rent storage again if needed.
Philip L
|
Overall Experience
Rating:
5.0
Very friendly and helpful
Aaron H
Rating:
3.0
Customer did not leave a comment.
MARK S
Rating:
5.0
Clean equipment and great service.
Michael F
Rating:
5.0
The online system was a complete mess. Creating an account after reserving a truck was not good. The reservation could not be found on my end I had to call customer service several times. The gentleman was the only highlight of this whole ordeal. I was extremely dissatisfied with the online process. I much rather find an actual location and speak to a person. Truck was good. Customer service was a huge help
Jose A
Rating:
5.0
Loved the lady in the office, so sweet and personable!
JENNIFER C
Rating:
5.0
Customer did not leave a comment.
Eddie L
Rating:
5.0
Customer did not leave a comment.
Dawn N
Rating:
5.0
Customer did not leave a comment.
Nathan H
Rating:
5.0
Great experience!!!
Gary C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taylor T
Rating:
5.0
Very friendly and a great experience.
Shannon O
Rating:
5.0
Customer did not leave a comment.
Shannon O
Rating:
5.0
Very very helpful nice people
Richard S
Rating:
5.0
Just loved the staff
JOHN G
|
Overall Experience
Rating:
3.0
The website did not work for me. It took me nearly two hours to finalize the truck rental. Long waited time drop calls the experience was not good at all.
SANDRA W
Rating:
5.0
good choice
Great 3 mo special @ $50/month for 12x20 with AC.
Gregory B
|
Overall Experience
Rating:
5.0
Very nice place nice lady and very very affordable units. Wylie Storage gets ⭐️ ⭐️⭐️⭐️⭐️ Form me thank you for all the help.
Jesssica C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CURTIS V
Rating:
3.0
Just have a sign pointing to where the Uhaul place is, I was walking into the propane office.
LaShuntra T
Rating:
5.0
Very friendly and helpful. Wonderful experience
Vicki M
Rating:
5.0
You can make sure your next customer talks to Sharon! That will make their experience absolutely wonderful!
Tommy M
Rating:
5.0
Keep supporting the community
James A
|
Overall Experience
Rating:
5.0
This is the best place. Everything good that you can think of I can’t list them all. It have so long that I really take the time to submit a review because thuu it s place deserve it. The best place.
Sang D
Rating:
5.0
Customer did not leave a comment.
Micheal L
Rating:
2.0
Truck would not start -battery was dead. I had to call UHaul roadside assistance to jump battery because location is not open on weekends.
Lynda C
Rating:
5.0
Customer did not leave a comment.
Eddie T
Rating:
5.0
Keep doing what you’re doing.
Seem less transition.
Sharon did an awesome job.
Sometimes during closings thing get pushed to a different time or day. Sharon was able to help with our pickup time.
Eddie T
Rating:
5.0
Great team
Miguel U
Rating:
5.0
Everything okay ftom my perspective.
Dedan K
Rating:
5.0
Customer did not leave a comment.
Lucas S
Rating:
5.0
Customer did not leave a comment.
James O
Rating:
5.0
great staff and very convenient
Sean S
|
Overall Experience
Rating:
5.0
Outdoor camper parking. Moved for covered parking.
Dina W
|
Overall Experience
Rating:
5.0
NA
Beniyam G
Rating:
5.0
Customer did not leave a comment.
Mark C
Rating:
5.0
Customer did not leave a comment.
ronnie d
Rating:
5.0
Customer did not leave a comment.
Patrick C
Rating:
5.0
Customer did not leave a comment.
Sean R
Rating:
5.0
Thank You!!! For making moving easy
Markenous M
Rating:
5.0
People are awesome, so friendly and helpful! I was even asked if I needed help loading my trailer!
Kim S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kyle W
Rating:
5.0
Everything was great
Aaron M
Rating:
5.0
The facility and the staff are absolutely amazing and would recommend to everyone. Thank you I will be back.
Rob M
|
Overall Experience
Rating:
4.0
Great service
Karl C
Rating:
5.0
Fast and easy
Andrew J
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
5.0
Customer did not leave a comment.
DAVID P
Rating:
5.0
Customer did not leave a comment.
Reynaldo O
Rating:
5.0
Excellent self storage facilities
Lila B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
5.0
Very friendly and understanding staff!
Mark C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Joseph L
Rating:
5.0
Customer did not leave a comment.
Edward G
Rating:
5.0
Customer did not leave a comment.
ERIC C
Rating:
5.0
Absolutely best Uhaul experience. From the minute I walked in the door it was all smiles from the staff. It was a seamless process to pick up and return. I highly recommend this location!
Tyler M
Rating:
5.0
Customer did not leave a comment.
DUC V
Rating:
5.0
The employee’s were extremely friendly and very helpful!!
ROBERT H
Rating:
5.0
Customer did not leave a comment.
Julie K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ladd L
Rating:
5.0
This was so swift and efficient I could hardly believe it! The woman helping us was wonderful! Thank you very much!! Thanks!! Anne
Anne H
Rating:
5.0
I paid over $70 for a Uhaul when the advertised price was $19.95. The website didn’t want to work, so I downloaded the ap. That didn’t want to work at first either. Renting a uhaul is supposed to be easy and inexpensive. It was anything but easy and inexpensive. Checking it out was a nightmare bc the website and the app didn’t want to work. Funny how checking it back in was less of a hassle than anything else. Uhaul needs to get it together. It’s Uhaul as a company not the place we rented it.
Joseph H
Rating:
5.0
Customer did not leave a comment.
BRUTON S
Rating:
5.0
I would highly recommend Wylie East self storage, great staff, very easy to work with only leaving because I have a new shop buy I will definitely keep getting my uhaul rentals there as needed. Thank you all again
Jennifer M
|
Overall Experience
Rating:
5.0
I tried to only rent one dozen blankets. For some reason we were charged for four dozen blankets. We didn’t use any blankets. We would very much appreciate being reimbursed for the cost of the blanket rental.
Trent R
Rating:
3.0
I was charged for an extra day & was never told that they would. I think they're ripping people off!
Sue E
Rating:
4.0
Drop off location small. Dropped off trailer in easiest location possible.
CHRISTOPHER J
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Customer did not leave a comment.
Shannon O
Rating:
2.0
Customer did not leave a comment.
JOHN H
Rating:
5.0
Customer did not leave a comment.
Bobbie H
Rating:
5.0
Customer did not leave a comment.
Daniel G
Rating:
5.0
Customer did not leave a comment.
Charles A
Rating:
5.0
The people were so friendly and they did not belittle me into buying insurance like the other Uhaul place I went to.
JOHNNY L
Rating:
5.0
No improvement needed. Excellent experience.
SUSAN B
Rating:
5.0
Easy and quick service
Friendly staff
CHRISTIE S
Rating:
5.0
Fast and friendly.
Martin N
Rating:
5.0
This was the best experience I've ever had renting a Uhaul! She was very kind and helpful and they made the experience seemless and easy!
Amanda F
Rating:
5.0
Excellent, very helpful at a time when needed most.
Mike C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy K
Rating:
5.0
I've rented many storage units over the years. This one is the best I've come across.
Devin P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doug w
Rating:
5.0
Mike was awesome there. Very nice and very helpful.
RENE L
Rating:
5.0
Mike was always responsive and friendly. Great facility!!
Tina G
|
Overall Experience
Rating:
5.0
The staff was very helpful and friendly. I will definitely recommend them to anyone who needs a storage facility.
Vic E
|
Overall Experience
Rating:
5.0
Thank you for allowing us to store our extra boxes this past year. Everything was well maintained.
Phil N
|
Overall Experience
Rating:
5.0
I will recommend this facility and will not hesitate to use them again.
Roger L
|
Overall Experience
Rating:
5.0
Easy peasy.
CARTER L
|
Overall Experience
Rating:
5.0
Employees were very friendly and helpful. The owner actually helped me jump my car. Facility was convenient, well maintained, and had plenty of room to load and unload!
Larry K
|
Overall Experience
Rating:
5.0
Mike was great!
Kenneth S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steve D
|
Overall Experience
Rating:
5.0
Mike is super. Best storage unit I’ve ever used. I would recommend this place to anyone.
Darryll J
|
Overall Experience
Rating:
4.0
good service
James W
|
Reservation
Rating:
5.0
Leighann was very helpful and great! Very smooth moving in!
Kimberly J
|
Reservation
Rating:
5.0
The staff is incredible and very friendly. I would highly recommend this facility to anyone!
Daryle G
|
Reservation
Rating:
5.0
We cancelled the storage we did not utilize
arul t
|
Reservation
Rating:
5.0
They go above and beyond to help move you in and make sure all is well afterward.
Renee R
|
Reservation
Rating:
5.0
What a wonderful experience. Mike was the best, handling everything with a great personality! He gave me the extra mile and was a valuable service to my move!!
Thanks Mike!!!!
