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jose c
Customer Reviews for 235 Travel Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Provide WiFi for accessing the required internet connection to upload information. Send appropriate contact information in email and/or text. Not phone number to the nearest office. Kinda need the number to the office I was dealing with.
janice cUpdate the info on U-Haul app to reflect the gentleman’s actual hours to avoid future issues for other customers. The location and times available do NOT match info given for reservation.
Raven SThe gentleman that waited on us did not seem as helpful as I would have liked. He was lacking customer service skills.
Kristian KThe lady was EXTREMELY busy & didn't have time so I waited till her help drove up and all he did was take the keys & said the $20 gas would even out with my $100 deposit. I'm yet to see the rest of my deposit back into my account.
Maria MIf you schedule something for 8 am you should not have to wait an hour... And had to drive to the next town to get it...and got shorted on the drive for millage...
Saundra Sno one was there to help and was not a self check in. took an hour on phone to have uhaul check me in. Very dirty truck. previous people left clothes and soda spilled everywhere. bed of truck full of mud. None of my ordered supplies were provided. i had to drive to another town to get my dolly and pads, etc. no phone call previous day to warn me either
AMANDA GThe trailer was FULL of fiberglass insulation when we got it home. It had not been cleaned out from the previous renter. Also, the online price showed the rental to be around $150. The actual cost was around $230. When we asked about this, the employee just said "When you book online, they don't tell you about all the fees." I won't make the mistake of using this facility again.
Ginger PSelf drop off used.
Vonnie PHad to call to get someone to come get the keys stood in a mechanic shop with a folding table while she smoked to check me in
James SMy issue is with the fact that I got a text within less than 24 hours to say my original pickup time was changed to 5 hours later. I had to call get another location and was charged extra fee. I think you should at least notify a person 24 hour in advance if you are changing pickup time. As for a Roscoe location the person was very helpful
Lillie RThe leasing agent was fantastic she was very professional and knowledgeable. The equipment handler was also outstanding. Explained everything prior to getting over the equipment to me. After he finished explaining he asked if there was any questions.
Mark CMajor screw up between ordering online and the local place not getting the message. Almost didn't get to rent the UHaul. Check into your communications with the local distributors.
ROBERT MVery helpful, awesome service.
Amy BGuy was very nice stated he would handle the truck and was Courteous
ROBERTLIONEL HIt will happen. Location is recent, and they are upgrading. Really great people to work with. When facilities are upgraded, this will be great.
Richard PIt was my first time to go to this location, so I had to go to three different buildings to find the office. So I would suggest showing a more accurate location as to where the U-Haul office is. Once we were there, everyone was super friendly and very helpful. No problems at all. I will definitely use their service again, if I need to.
BOBBIE BThey are doing it. They are in the process of upgrading the office area, and it will then be much better. Staff is very congenial and helpful.
Richard PWe had to wait 30 minutes for someone to arrive that knew how to rent the Uhaul equipment out to us. They had no dollies or moving blankets which we originally had ordered.
MICHAEL JNo one was where they said they’d be at pickup. Having to drive 30 miles to pickup was a waste to me, when there’s a reputable dealer in my town. The vehicle itself was in good shape.
TERRISU MRepresentative was great in getting us checked in & set up. Ensured dolly & pads. Was very personable, helpful & took care of us quickly. Good to ensure every customer is told: 1. How to work sliding back door. 2. How fast can you drive the truck or rig. 3. How many gallons per tank. 4. Take picture of mileage & amt of gas. 5. Ck truck or rig for any damage. 6. Ensure when air in tires were last ck'd.
MATTHEW Y