Customer Reviews for Your Storage Place #23
(U-Haul Neighborhood Dealer)

Rating:

5.0

The lady was very professional and friendly. Greatly appreciated her willingness to expedite my visit.

Rating:

5.0

Nice customer service..Very friendly and helpful..

Rating:

5.0

The representatives was helpful, very pleasant. Satisfied with what I got, and the equipment was in good shape. I would recommend this to a friend or somebody needing a U-Haul. Thank you.

Rating:

5.0

I received the best service ever today and I really enjoyed renting from them.

Rating:

5.0

Very professional, great customer service and a pleasure working with

Rating:

4.0

It was a very good experience.

Rating:

2.0

The location is right off the road so it’s hard to find parking

Rating:

5.0

Office was closed at the time of drop off

Rating:

5.0

the lady that helped me was very kind and nice she made it very easy to do business with.

Rating:

2.0

Well the truck i rented was having issues starting and it only had 2800 miles on it

Rating:

5.0

Friendly and efficient, very professional.

Rating:

5.0

The truck I ordered did not have a ramp. This should be under the description. If it is, it should be in bigger font.

Rating:

4.0

Truck could use an alignment.

Rating:

5.0

The attendant was expecting a day later but was very informative and helpful with our questions and return of the 10’ truck.

Rating:

5.0

Outstanding customer service

Rating:

5.0

We had to use the truck for an extra day and it was all our fault. The U-Haul agent saved us.

Rating:

4.0

Older vehicle alot of play in steering wheel. Newer vehicle may have helped but everything else was good

Rating:

5.0

Representative Raven was very helpful and friendly over the phone on initial contact and in person when picking up and returning the vehicle.

Rating:

3.0

Not everything was ready or even in the truck when we picked it up.

Rating:

3.0

We did not get to pick up at our desired/reserved location

Rating:

5.0

Nothing. This location is always pleasant and efficient.

Rating:

5.0

Thank you. Nothing.

Rating:

5.0

Will never go to any other uhaul location if I dont have to.

Rating:

5.0

Stephanie helped me with my storage unit and truck rental. She was very nice and professional all around. Thanks, Stephanie!

Rating:

5.0

Stephanie went above and beyond to fix the screw up by U-Haul. It took her an hour to get U-Haul to have order corrected.

Rating:

5.0

When scheduling on the website it should not create TONS of spam mail. I will recommend the location to a friend but I will strongly advise them not to book through the uhaul website!

Rating:

5.0

The gentleman was very friendly and professional. Great attitude I appreciate him for that. Job well done.

Rating:

3.0

It’s best to rent from a Uhaul location instead of a substation. You don’t get all the information you need. I ended up getting charged more in the end because I wasn’t explained that I was supposed to put the gas back the way I received it. The way he explained it was that I would get a credit if I did but did not say I had to or I would get charged. It was explained when I turned it in and ended up having to pay $20 more.

Rating:

3.0

Very small entrance for parking off the busy street.

Rating:

5.0

Replace windshield wipers.

Rating:

5.0

keep doing what you are doing

Rating:

2.0

No one was present at office when we came to return at 3. They said they would be back at 5:30. Unacceptable. Will NOT recommend this location.

Rating:

4.0

N/A

Rating:

4.0

didn't have pads and i was charged for them

Rating:

3.0

I? did not have much inter action with staft at this location.

Rating:

5.0

Customer service was outstanding. The truck was ready and clean.

Rating:

1.0

Upon getting to the location for pick up, I saw a sign on the door which indicated "on lunch, will be back at 340" resulting in a delay (my reservation was at 3.) Once I opened the truck, I noticed that the ramp was dislodged from its original location resulting in further delay. Additionally, the dolly and blankets were not properly sealed. I submitted a claim (there are pictures attached), and received a response from Javier Regalado on Sun, Sep 10, 2017 at 10:45 AM stating the following: "Mrs. Williams if there is a mechanical issue with the equipment please call Road side assistance. Once I get there report I will take reimbursed for consideration". By the time Mr. Regalado responded to my claim, I had already returned the vehicle and it was the following day, so my issues were left unresolved.

Rating:

4.0

The clerk had problems accessing my reservation. So after 20mins of trying I called u-haul back and handed her the phone. I was finally able to get keys after 42mins. #updatesystem?!??

Rating:

3.0

Appliance dolly was not available at that location. Had to go to another to get one. Mileage out was wrong and there was only 3/8 tank of gas and was recorded as 1/2. I informed the representative and she said she would call in the discrepancy. Good, clean equipment.

Rating:

2.0

I ordered 12 pads and when I got to location she stated this location did not carry pads. I think someone should of called with info before pickup. I had hired helpers that I was paying to drive truck for me. I had charge removed I had my stuff damaged because of this over sight I am not happy. Also when renting truck no one helped me with that and I could not get all my stuff on the truck. It was a nightmare.

Rating:

5.0

Receptionist was very friendly, pleasant and helpful.

Rating:

4.0

Person in charge of rental was very friendly and very accommodating. Keep up the good work!!

Rating:

5.0

Nothing at this time. Thank you for the good service.

Rating:

5.0

Great staff, very accommodating for such short notice.

Rating:

3.0

Thanks

Rating:

5.0

Wow going to this place was very kind and caring person. It was better than going to the Austin Hwy location. Thank you very much

Rating:

3.0

i was late bringing back the truck i had to pay twice as much. it was due 945 and i brought it back at 1130. im sorry. I later saw it was written on the paper due back at the same time you check out. if they can just tell customers as well

Rating:

1.0

HORRIBLE!!!!!!!!!!!!!!!!!!

Rating:

5.0

This guy was great!

Rating:

2.0

Hard to See location in attempting to locate from the SG Street in driving

Rating:

1.0

I will not use U-Haul again. I made an online reservation and ordered a 15 foot, 1 utility dolly, 1 appliance dolly. I went to pick up my truck and they said they did not have the appliance dolly. The gentleman working tried to call the Nacagdoches 3 times at which no one answered. He finally was talking to someone named Carlos. I was able to reserve online the truck and dollies. The gentleman at the storage unit didn't understand why you could rent something if they don't have it. I was told that I had to go out of MY way to go and pick up the dolly. No one offered to bring it to me...I HAD TO. I was told we'll give them to you for a free rental of the dollies. So when check out came it was trying to charge me $59 and I was like ummm no. For a 24 hour rental it was $29 and I showed him my reservation. He couldn't edit the system to correct the charges. He tried to cancel the order and start over...at which he was having more problems. 45 minutes later I was finally out the door only to have to go and pick up the dollies. If it wasn't for the fact that I was moving that morning and didn't have time to call around for other rental places...I had no choice. I will not use Uhaul again. Very unsatisfied.

Rating:

5.0

while uhaul online tried to double the charge for the trailer, the employee at 'Your Storage Place' was friendly and helpful. I would definiltely recommend 'Your Storage Place' but am leery about using uhaul online again.

Rating:

2.0

The truck itself was clean however it was very obvious that the driver's side front ball bearing was going out. Every time I turned it made this god awful sound and sometime when I braked and almost made me fearful. I was glade when I finally had to turn this truck back in. Sadly, when I told person about the issue on the truck he already knew about it and still rented the truck anyway. That was a HUGE SAFETY risk!!

Rating:

5.0

Have more trucks available.

Rating:

5.0

Great Service!!

Rating:

4.0

The man at the desk was very nice and the facilities were clean.It was kind of confusing to get to though.

Rating:

5.0

Excellent service, fast and fair.