Customer Reviews for Z&Z Automotive Rentals
(U-Haul Neighborhood Dealer)

Rating:

4.0

The rental representative was very friendly and helpful with all aspects of the rental process.

Rating:

3.0

The rental process was very easy. The location was a bit cluttered. However, The person I dealt with was very accommodating, helpful and courteous.

Rating:

3.0

Incorrect truck size provided without notice.

Rating:

5.0

Yes The man who took care of my order was easy to talk with and very helpful

Rating:

5.0

I liked the personal service. Paul helped and made sure I was safe and everything operated properly.

Rating:

5.0

Nothing! PAUL WAS FANTASTIC!

Rating:

5.0

Paul is very friendly knowledgeable he knows his stuff

Rating:

3.0

Disappointed had to go passed Uhaul near my house to pickup about about additional 5 miles. I was told I could bring back to the one which was only about 1 mile from my new house. Then at pickup I was told I had to bring it back to pickup spot. What a circle jerk. That’s Ok gas is cheap and I got nothing else to do.Next time I’ll try some one else. Fellow at pickup spot was very nice.

Rating:

5.0

The attendant was so incredibly helpful and friendly, felt like I was dealing with an old friend. Definitely recommend for the service alone.. vehicles was super tidy and new as well.

Rating:

4.0

Paul(owner) and the other workers were very kind and accommodating. We were in need of an item since we forgot ours and they were very kind to let us borrow one. Would definitely go back to Z&Z Automotive. Thanks!

Rating:

5.0

Nothing everything was perfect

Rating:

5.0

I like that i received a confirmation call shortly before the rental time was supposed to start.

Rating:

5.0

No improvement needed.Paul was awesome, and communicated well!

Rating:

5.0

Clean quick and convenient pick up and delivery.

Rating:

3.0

Everything is good and nice and customer service. Very good but I get charged $8 ext dollars more than what they Tell me

Rating:

5.0

Nothing everything went wonderful

Rating:

5.0

Excellent friendly service. Can't be beat. Thank you

Rating:

5.0

Well run. Personal experience is very good.

Rating:

5.0

Thank you for fast and easy service

Rating:

1.0

No customer service on site had to call a private number to confirm yet again all the details, never checked me out. Very rude on the phone

Rating:

1.0

Have a U-Haul employee on site. Do not ask me to use “WhatsApp” to call an unknown number in New York to conduct U-Haul business. Provide paperwork for the rental describing the return process. Have the facility open during normal business hours for a return. Remove large rocks and bricks from the parking lot so customers can park trailers without damaging their vehicles. Discuss insurance options when renting. Do not automatically add the insurance fee.

Rating:

2.0

I had to hook the trailer up myself, and I rented an appliance dolly that the website said they had, but didn’t. I was told to go to a different site to get it

Rating:

1.0

the worst of the worst

Rating:

1.0

What a disaster. The location was an absolute mess. When i arrived there were 2 guys on site who were mechanics who only spoke Russian and weren't helpful. They gave me another Russian guys phone number who showed up 15 minutes later who gave me another guys phone number who walked me through the process to get the key. There is no reason why this location should be a Uhaul location unless you are intentionally trying to tarnish your brand and ensure that every customer is supposed to feel like they are walking into a Pulp Fiction scene.

Rating:

1.0

Have employees that are honest maintain the equipment especially the management team is especially disrespectful dishonest and rude I can’t believe that a company like you would have such low standards as a business owner I would prepare to rather fire this people after speaking with the costumer support got the ok to drop off at the below address not the designated at 1:30 ish at night your traffic control manager rudely declined and hanged up the phone twice lower rank employees of yours are far more concerned about your business than your management how don’t worry about the customer service and the future of your company with an attitude of that nature I use a lot of rental companies for various jobs I would definitely try to avoid this insult that I had to go through from your company I have been called I layer when reported a damaged equipment stating that “ I inspected the dolly and there was nothing broken “ when I had to stop and handle the broken strap that could caused severe damage perhaps death why would I report this if there was no damage to the equipment? Anyone who is normal knows that reporting a defect when there is non will be verified. I would look in to this and educate the employees make changes perhaps letting go of some

Rating:

1.0

When we arrived no one was there and we were told to just call a number by one of the mechanics. There was no answer and we waited 5-10 minutes for someone to call back. Finally we were all set but our truck was double parked and we needed to wait over an hour for it to get unpacked. I also needed to go out and explain to the mechanics how they can get the truck out. It costed us moving time and energy. I was extremely disappointed.

Rating:

1.0

I’ve rented U-Haul trailers before and never had a issue. Granted this was at a official U-Haul location. But, I would not recommend this place to anybody. When I went to pick up the trailer nobody was there working in the office. finally after waiting for over 30 minutes and yelling for help I found a mechanic in the back, who spoke very little English, and told me in broken English “nobody here to help me” and that was it. At this point I was pretty annoyed and demanded to speak to someone who could help me. Eventually some women, who was friendly and helpful, came in and finished my reservation. You would think this wouldn’t be the case when I dropped it off. But, no same issue when I dropped it off same thing over again. Only this time the guy who really didn’t speak English told me to go to a different U-Haul to drop off the trailer. Needless to say I walked out before losing my cool. Fortunately, I was able to do the drop off online, which was seem less and pretty easy. This place should not be a U-Haul provider.

Rating:

5.0

Get the store new system them system kept crashing down I couldn’t do a reservation as a walk in had to do it thru my phone but great service even tho it took 30 minutes to get everything taken cared off but a great group of employees and great service

Rating:

5.0

Very good service.

Rating:

5.0

Owner was helpful and friendly.

Rating:

5.0

Improve Nothing. Gene was a very nice and polite person. Even informed me that the vehicle dolling I rented was new and explained all the new features.

Rating:

5.0

Great customer service!

Rating:

4.0

Nothing, it was a timely and the truck was excellent

Rating:

5.0

Make sure that all equipment that was ordered is inside back of the truck

Rating:

5.0

Excellent job

Rating:

5.0

Staff was excellent to work with and will be using this location again in about one month. However, I will need a 26' van for my next event.

Rating:

5.0

Great service Very accommodating.

Rating:

5.0

Thank you

Rating:

5.0

Brian at this location was excellent

Rating:

5.0

excellent service on both ends of my trip. No issues at all.

Rating:

3.0

Sales person was distracted, answering cell phone.

Rating:

5.0

Great Customer Service. Helped me instantly in a last minute rental. Got exactly what I needed. Very friendly and professional. Thank You!

Rating:

1.0

Horrible was lied too overcharged and it only took an hour for him to enter the credit card left truck running air conditioning so by the time I got it the truck it was quarter tank if gas I put the tank where it was when I got in then was charge almost extra fifty bucks

Rating:

5.0

they are so nice & helpful , at this location !! i would be happy to rent here again !!

Rating:

5.0

The gentleman was very professional and courteous. One issue I had as a customer was the online check out. The process was not very clear as I went to uhaul.com/share, clicked on "Get Started" button to return the trailer. I received a verification code, copy and pasted the code and then went into my account. I did not see or understand after that on how to complete the online checkout process, no clear instructions.

Rating:

3.0

I has specifically booked uHaul location NEXT DOOR to the store I was moving in Morrisville, system sent me 18 miles (round-trip) out of my way, all the way to Feasterville! Location was supposed to be open at 8 AM.....nobody showed up until 8.45 AM......no apology or anything. This added a LOT of unnecessary stress to moving day.

Rating:

3.0

Employees were nice, but the place was not well maintained.

Rating:

5.0

I have rented Uhaul equipment, and have towing packages installed on a number of vehicles at this location and have always been happy with the customer service and equipment.

Rating:

5.0

Great service. Truck was brand new and easy to drive. Staff is very accommodating

Rating:

5.0

This location is great but the uhaul app and uhaul customer service absolutely sucks

Rating:

3.0

Dolly ordered but not present. Picked up on Sunday so no customer service. Had to wait for Uhaul customer service via telephone.

Rating:

2.0

I was using the 24/7 rental system and when I got to the location it could not find me or the Uhaul center. I had to call the service person to come and take care of this rental. It is hard enough to move let alone have something like this happen.

Rating:

5.0

Very convenient, informative and willing to help with my logistic needs.

Rating:

5.0

The mechanic/employee at Z&Z was extremely cordial, helpful, and approachable. He even helped explain various functions of the UHaul app on smartphones. Overall very pleasant and efficient experience.

Rating:

4.0

*No issue with the location but booking notification changing the pick up address and reservation time 24 hours before the scheduled pick up was terrible. I had to readjust the whole plan to accommodate as it even changed the reservation time. I had no issues with pick up and drop off locations but I think inaccurate reservation system was terrible. I would not be looking at U-haul for future business for that reason.

Rating:

2.0

Limited employee availability (waited 10 minutes for someone to assist me). Difficult parking lot maneuvering.

Rating:

4.0

Will never use Uhaul again. Reserved a 26 ft truck 10 days prior to pickup. Requested a location near my home - there are two: one in Levittown Pa, the other in Bristol, Pa. Recvd email one day prior to pickup and was given a location 20 minutes from home. Called cust service and the person I spoke to told me your system doesn't look for availability until 48 hrs prior. A reservation means you should be guaranteed the locations requested. She said a 20 ft truck was available in Bristol round trip. That is not what I ordered. It was too small. My destination was 45 minutes away. I called back and spoke with a second person who was able to give me extra miles and a drop off close to my destination. I still had to pick up 20 minutes away, 20 minutes back to my house. Neither of these ladies seemed to care about this inconvenience. The guy at the drop off tried to note paint scraped off the letters on the truck. It was noted at time of pickup but he said he couldn't find it. Again, a reservation is a guarantee that you will get what you ordered, on the date needed, and the pickup location that was requested. The service wa terrible from start to finish

Rating:

5.0

It's okay

Rating:

5.0

Unit was in excellent shape!

Rating:

1.0

I was charged $60 a day for a $20 a day truck. I thought I would only need the truck for one or two days turned out I needed it longer so I extended my number of days. No one told me that the $40 they charge was in addition to the $20 if I would have returned the truck and re-rented it it would have been $20 a day, but because I just added another day eack day when i knew I still needed it I was charged an extra $40

Rating:

4.0

The service was fast, it didn't take long at all to rent the truck. I was in and out within 10 minutes. The staff was nice very polite. I would definitely recommend this location to anyone in need of a truck. They had every size truck that the actual u haul facility has. It was very convenient to not have to go all the way to a u haul place.