Truck in rough condition an not clean. Very little gas. I took pictures.
Margaret R
Customer Reviews for Zenith Petroleum LLC 3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lady was super nice, however, it took over 30 minutes to get checked in. One of the windshield wipers was falling off. I was asked to estimate the miles I would drive so I said 30. I drove less than 30 but was still just charged for 30. Not worth the time to go through a process of getting a refund, but the miles should be checked before the final invoice is sent.
Lon CI will say that this is one busy store, they was only 2 people running this entire store, I was asked to wait a few minutes and they would be right with me. I did have to wait about 20 minutes when a young lady who was running register , handing food out of the salad bar as well as being a uhaul representative took her time to help get us on the road… wanna shout out to lady at etter drive , thank you for taking a very stressful situation around and making this as nice experience and we will be using them again .
della wThey told me to just drop off the key and they would email the receipt. They never "turned in" the truck and when I called Uhaul 4 days after turning it in to find out why I had not received my receipt, they thought I still had the truck. To add insult to injury, the return place charged me to fill up with gas despite the fact I clearly brought it back with the same amount it had when I rented it (ALWAYS take a picture of mileage and fuel gauge when you pick it up!)
ERIC BWe had to wait at the location for an hour past the scheduled pick up time because there was no one working who knew how to process our pick up.
Marcus SThe customer service was horrible... the lady kept us waiting for 45 minutes .... she was very un attentive and we had too figure everything out on our own.... and she charged me an extra 100.00 from the quoted price
Victoria BThe woman behind the counter was kind and pleasant, however the establishment was indiscernible as a drop of site. I delivered keys and the attendant did not check the truck or give any direction. It’s really just a gas station convenience store.
Michael AMaybe try not screwing up their reservation. I called and made my reservation. It was confirmed. I also went the location of the pick up 3 days before to make sure everything was set. They confirmed everything then. Also received a phone call confirming everything. The day of pick up, they didn't see my reservation. I had to drive all the way to the next town, almost 30 min to pick up a truck. Completely inconvenient. Once I arrived at the other location, they tried to tell me they didn't have a truck. Even though I seen it when I pulled in. I'll never rent through U-Haul again. Too much of a hastle
Amberlee SThey didn't check my truck in which caused me an additional $128 for a 4hr rental and only-30 miles...200 Wilson Dr Nicholasville,ky is not the route to rent truck
TYJUANA MThe drop off location was very unresponsive and took almost a week to check me rental in.
Jordan SI ordered Dolly and blanket before head. They don't have anything.
Jae YCharged me for equipment not available. Had to go to another location
Michael BI had originally reserved at This & That in Nicholasville but for some reason they were closed at the time I was to pick up. Location was changed to the BP on 200 Wilson Drive and when I went the first timIthe one employee that handled the U-hauls was in the bathroom for approximately 40 minutes.
Tamara DI was sent to this location after my original location did not have the truck I reserved. It was thirty minutes vs the original location being 5 minutes away and put a delay on my moving process. The whole process was very unorganized and unpleasant.
GABRIELLE DThe truck was supposed to be ready a 7:30am, but had to wait. Did not receive email asking me to send photo of drivers license so had to do that at pickup When returned to Southgate at 4:30 pm no one was there and they were supposed to be open until 6 pm. Call their # and no answer and their voicemail had not been set up
Doug MStaff was great and really helped me out.
STANLEY SI rented a dolly and it didn't come with one. I asked for a refund and it has yet to come through.
Timothy BI pointed out that the gas meter did not match the actual meter reading listed on paperwork at the time of pickup. But now I am being charged a full fee anyway. When I picked up the truck the gas meter read less than an 1/8 th of a tank and when I dropped it off I had put enough gas in it to move the meter to just below 1/2 a tank. This is wrong and in my opinion it's steeling. I specifically made it a point to show the attendant before I fueled up that his paperwork was wrong. He said it would be fine that I would not be charged. I intend on letting everyone I know , NOT to use this place to rent trucks in the future. Also I have already been charged on my card and this charge is a repeat. Going to my bank Monday morning to report the issue. I'm very upset that this kind of business is allowed to continue.
JOHN CBeing a uhaul representative is obviously not important to this business. I show up to inquire about renting a truck and am told that I have to do everything on line because they don’t handle anything at the store. So I did everything online at uhaul.com. Two days later I show up at this location to pick up the truck and it’s covered in snow and ice. I realize we had a little snow the day before but I would think that they would have at least had the truck cleaned off and warmed up ready to go because they new The time I was coming to pick it up. But I had to spend 15-20 minutes scraping ice and sweeping snow off of it. I would think that this business would spend a little more time assisting customers and making sure there satisfied because are they not a reflection of uhaul.
Travis DEverything always works out great!!
David HNothing
Larry Hmake the check in procedure a lot more easier. It took over a half hour to just get my truck. My reservation was for 10 am and I finally left the facility at around 10:45 or later, which put me behind on getting things done for the move. This location should be just like the other ones in Nicholasville KY, do things on the computer and print out the paper work not on the send things to the customers phone.
Robbie TNeed to learn the correct way to check in equipment. Call a customer back after you said all was fine is poor. Need to learn your job. Your mistakes are not my problem.
theresa mGas station. U-Haul is a secondary business. No help other than a tiny woman.
robbert a