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Mark D
Customer Reviews for Big Lennys Storage & Parking
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service here was amazing and very helpful. I accidentally left something in glove compartment and they called to let me know.
Scott JContinue building more storage space thank you! The Employee who help was easy to understand very business oriented and very helpful.
Annette HI rented a 20 foot truck and only received a 15 foot. I did not realize until it was half loaded and realized not all of my things would fit. I was not unloading the truck just to load it into another when I had a very long move ahead of me I did not have the time for that. I had to pick and choose what I could take with me based off of how much room I had in the uhaul. I would like a refund for the difference in a 15 and 20 Foot truck
Emmalee JEverything was extremely clean and support personnel was very helpful.
Jerry SI didn’t even use the trailer, it was so loose it definitely felt dangerous. I took video and will be seeking a refund.
Chris LYoung man was very apologetic and advised he would get in touch with the regional/ district manager and would see about having my rental refunded.
Billy JI am sorry and disheartened to report that once again I rented a u-haul, on Thursday December 7th, 2023 and was not supplied with the equipment which I requested and paid for in advance. Neither the utility Dolly nor the furniture pads were included. Once again I kindly request a refund and consideration of the repeated inconvenience and poor customer service I have experienced as a loyal, and frequent U-Haul customer. I was able to overlook and forgive the first incident, but I am now frustrated and feeling like my business does not matter to u-haul. Being without these items made my time sensitive move extremely difficult and extremely frustrating. Please see to my refund and address this situation asap. Thank you. Kind Regards, John J.Muisr
JOHN MThey gave me a dirty truck that had sunflower seed shells and debris in the floorboard, then turned around and CHARGED ME EXTRA for fuel when I'd already replenished it!! Definitely shady, but I'm waiting to see now what customer service is gonna do about my dispute. I will keep y'all updated.
Elton G