Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff, oth at the counter when renting as well as the young man who assisted in my return of the truck.
major green
Rating:
5.0
professional Job
tony smith
Rating:
3.0
When we arrived to get our truck, it was cold and rainy and of course the truck that we were to get was way back in the backyard of the location and took a while for them to get out. My recommendation for approval on this would be to have the trucks that you know are reserved lined up to come accordingly - even bring them to the Front parking lot on a time rotation if necessary. We are paying U-Haul to rent their vehicles, we shouldn't have to go and try to hunt them down amongst all the other trucks that are being rented out on any given day. Also, we were going to use the U-Haul app and to return the vehicle because it would have been after they closed and the app didn't work for us. We ended up having to call the 800 number and she helped us with the return procedure.
Teri Elie
Rating:
5.0
Customer did not leave a comment.
Mary Ford
Rating:
5.0
Customer did not leave a comment.
ELIZABETHSILVER SMITH
Rating:
4.0
Service is ok for now
laminacu dumbuya
Rating:
5.0
Customer did not leave a comment.
Michael Till
Rating:
4.0
Other than being located in a slightly difficult to find area, the transaction went well
Deborah Grosner
Rating:
5.0
Jake was extremely helpful and went above and beyond. I would highly recommend this location when getting a new hitch installed.
Drew McLaughlin
Rating:
5.0
Customer did not leave a comment.
Abel Garcia
Rating:
5.0
I have been renting from this location for 20 years and have had a great experience every time. Thank you for the continued EXCEPTIONAL SERVICE!!!!
Kenneth Madison
Rating:
5.0
Easy to return. The employee was knowledgeable, courteous, and timely.
katherine Basquill-white
Rating:
1.0
Poor customer service
Isaac adusei
Rating:
5.0
Great experience
James Johnston
Rating:
5.0
Customer did not leave a comment.
Lourdes Shelly
Rating:
1.0
I have been a long time loyal customer of this location, but the poor customer service I received on Sunday 3/17/24 made me decide to never comeback. The caucasian female that was working in the morning was terribly rude and aggressive. I returned the truck but did not get a receipt. 1 hour later my husband called and spoke with a nice male employee. The employee figured out that the woman never checked in the truck. He was able to close the transaction and sent us an email receipt. I knew by the way she treated me that she would do something damaging to my account. I urged my husband to call after an hour of not getting my email receipt. I have called several times and this woman put me on hold for a long time never picking up to help. I have place a review on yelp and will never comeback or refer anyone.
Emma Cannon
Rating:
1.0
It took me 45 minutes to gets the equipment, one person working by himself dispatching and going to the back to connect my trailer Really,
Alexis Marquez
Rating:
2.0
I received a text one day prior that I couldn’t park on the property. After speaking to three people I was told I could. Received a text day of rental that the type of vehicle I reserved had changed. Received email on day of rental that said my reservation was changed to electronic. I ended up going into the location and was able to pick it up that way. I had pre-paid and was told they couldn’t honor that price because they had a price increase a few days ago. I was also told that the vehicle was filled to a certain mark, it was not. Take photos before you leave the lot of miles and gauge marker. I will never return to this location again. The entire experience was a mess.
Sarah Roos
Rating:
5.0
Customer did not leave a comment.
Timothy Hale
Rating:
5.0
Customer did not leave a comment.
CHARLESBERNARD JONES
Rating:
4.0
Customer did not leave a comment.
Michael Grimes
Rating:
3.0
Thw price is beyond outrageous, owner operators barley get paid 1.28 a mile to haul loads in their tractor and here i had to pay yall more than that to do it myself
Bradley Cox
Rating:
5.0
Customer did not leave a comment.
Brenden Cole
Rating:
5.0
Customer did not leave a comment.
Marjolijn Bijlefeld
Rating:
4.0
The truck was awful. The front windshield was cracked. The AC did not work. There was no inside lights on the dash and I fully expected it to break down on the road.
Jessica Atkinson
Rating:
4.0
Customer did not leave a comment.
Jason Benedict
Rating:
5.0
Customer did not leave a comment.
LINDA WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Kellye Jetkiewicz
Rating:
5.0
Customer did not leave a comment.
alberto williams
Rating:
5.0
Very professional Hitch and 7 pin electric install, Thanks!!!!
Michael Boylan
Rating:
5.0
Positive-Store associate and receiving associate were very helpful.
Negative-The web reservation system does not complete the process. I went to the location hoping to pick up the vehicle. Required an associate to process.
Brian Baker
Rating:
5.0
The staff were very friendly and efficient, great experience overall!
Aaron Schmidt
Rating:
2.0
I parked at the drop off location entered the store and asked the employee behind the counter, (white woman, short, blonde, hair) what I needed to do to drop off a trailer. She told me I needed to enter the return line and wait to be greeted by an employee. She was extremely rude, and as I turned around to look for the return line, she was shaking her head at me. I was then greeted by a young guy who was very helpful and polite at the return line. Wish I could say the same about my initial Contact at this location.
Phillip Henderson
Rating:
5.0
The staff was very polite and helpful
Anthony Kilgo
Rating:
5.0
Customer did not leave a comment.
Rebecca Rabin
Rating:
5.0
Great customer experience. Agents very helpful, and processing and pickup seamless. Bravo.
Daniel Crusan
Rating:
5.0
Customer did not leave a comment.
Timothy Dally
Rating:
5.0
Everything and everyone was friendly and efficient
Amy Giles
Rating:
5.0
Customer did not leave a comment.
Albert Starck
Rating:
4.0
The ignition key was super hard to turn. I had to jiggle it each time i needed to start the truck. The driver's seat was non adjustable. Otherwise, all was good.
Larry Rowe
Rating:
5.0
I’m terrible with names. I want to say Sky (but of a different spelling); was fantastic and had me on my way in no time!
William Long jr
Rating:
5.0
Customer did not leave a comment.
Kenneth Samuels
Rating:
5.0
Customer did not leave a comment.
Elizabeth Raehn
Rating:
5.0
Customer did not leave a comment.
brian smith
Rating:
5.0
The staff was very knowledgeable and flexible with my pick up day and time. I had a great experience at an affordable rate.
Brandon Britton
Rating:
5.0
We are always happy coming here. The pricing is always fair. whether it's for supplies or services. The only improvement for this location would be more parking.
Allison Williams
Rating:
5.0
Customer did not leave a comment.
Tammy Breen
Rating:
5.0
Customer did not leave a comment.
Ryan Kerth
Rating:
5.0
Start to finish, this was one of the smoothest customer experiences of my life. The staff were friendly, helpful, and efficient. I got checked in immediately, had folks guide me to the trailer, they hooked it up for me, and I was away in no time. Once I was done, it was the same in reverse - quick check of the equipment, back to the lot, and I didn't even have to get out of my vehicle while the trailer was unhooked and I was on my way. Thanks for the hard work and job well done!
WALKERSNEDDON PITMAN
Rating:
5.0
Great customer service! Employees worked together to solve a problem!
ANDREW Guban
Rating:
5.0
Customer did not leave a comment.
Michaela Harrell
Rating:
5.0
Customer did not leave a comment.
Karl Hill
Rating:
5.0
Customer did not leave a comment.
Patrick FAHERTY
Rating:
5.0
Equipment was in excellent shape, the customer service was excellent and the bathroom was very clean.
Robert Keen
Rating:
5.0
Customer did not leave a comment.
Samuel Carrasquillo
Rating:
5.0
Customer did not leave a comment.
Yisel Gonzalez-Britos
Rating:
2.0
The truck was in not great shape. Hard to shift gears, very difficult to accelerate and get up any inclines. I make some allowances for the fact that is is a big truck but this is the worst U Haul experience I have ever had. I was charged for a dolly that I did not use and that I was told would be removed from my charges. The data said the truck had a half tank of gas when I started. It defintely did not.
Debra Schleef
Rating:
4.0
Customer did not leave a comment.
Sharon Hoch
Rating:
5.0
Customer did not leave a comment.
Helge Keben
Rating:
5.0
Customer did not leave a comment.
Christopher Caldwell
Rating:
5.0
Customer did not leave a comment.
Christopher Caldwell
Rating:
5.0
Customer did not leave a comment.
Jeni Jovanovic
Rating:
5.0
Customer did not leave a comment.
Joel Washington
Rating:
5.0
Customer did not leave a comment.
Mark Guditus
Rating:
5.0
Customer did not leave a comment.
ARTURO POSADAS LOPEZ
Rating:
5.0
Customer did not leave a comment.
JONATHANNOEL CHADWELL
Rating:
4.0
Customer did not leave a comment.
Lynette Claiborne
Rating:
3.0
I rented an AO trailer 5x8 and picked up at 830 and dropped off around 1230. Got a call around 345 asking where there trailer was. I told them I returned it. The caller said okay we will look into it. They didn't apologize for interrupting my evening and we very demanding. Not a very warm and fuzzy feeling from this day starting from the beginning sales person to the last caller. The return check back person was great though.
Sam Saya
Rating:
4.0
Would have preferred a drop-off location closer to my home.
Linda Scriven
Rating:
5.0
Customer did not leave a comment.
MV McKeown
Rating:
5.0
Customer did not leave a comment.
Donald Patterson Jr
Rating:
5.0
Customer did not leave a comment.
SHARON Putman
Rating:
5.0
Customer did not leave a comment.
Sharon Lee
Rating:
5.0
I can't think of anything to improve. From the first moment I entered the store I felt like a valued customer. Starting with the friendly greeting and the excellent explaination of how the hitch would be installed on my vehicle, I could tell that customer service was a high priority. After the installation was completed, the technican who installed my new hitch, answered all of my questions, and explained the load capacity, as well as how to hookup the lighting connection. Bottom line, the staff was top-notch from start to finish and I highly recommend this store.
Steven Mattos
Rating:
5.0
They provide a easy pick up and delivery. Also, today the customer service was outstanding.
Richard Waller
Rating:
4.0
Customer did not leave a comment.
Scott Delwiche
Rating:
5.0
The staff at the Plank Road,Fredericksburg,Va location is always awesome. So patient yet efficient. They know what they are doing here. Store and trucks are clean. I will go out of my way to rent from this location.
Kerri Holland
Rating:
5.0
Customer did not leave a comment.
Lori Thompson
Rating:
5.0
Excellent customer service in both check out and return.
Brad Whitney
Rating:
5.0
Customer did not leave a comment.
Uihyeon Cho
Rating:
5.0
Customer did not leave a comment.
Arben Maliqi
Rating:
5.0
Everything was fine
raymund banzon
Rating:
5.0
Customer did not leave a comment.
Regima Gregory
Rating:
3.0
The checkout process was difficult and the website did not recognize my location.
Melinda Allen
Rating:
5.0
Prices at storage unit need to be slightly lower
David Burgess
Rating:
5.0
very cordial when contacting via phone and very efficient and helpful during check-in process.
Ralph Priebe
Rating:
5.0
Customer did not leave a comment.
Deborah Mehlbaum
Rating:
5.0
None at this time.
Terrence Turner
Rating:
5.0
Customer did not leave a comment.
Aime Tshibangu
Rating:
5.0
Very easy and fast transaction
Rodney Smith
Rating:
3.0
The vehicle exterior was dirty from the weather on pickup, yet they charged me a $25.00 cleanup fee. Vehicle was swept out and everything. Back may have been a bit wet, may have had a bit of mud on the tires, but it was NOT dirty inside anywhere. Do better UHaul!!!!
Stephen Urbaniak
Rating:
5.0
I will definitely return to this facility if storage needs arise again.
Thank you very much for your excellent service.
violet gandiya
|
Overall Experience
Rating:
5.0
NA
Robin Whitehead
Rating:
4.0
Tried to use the remote check in. After ten minutes I went inside and checked in at the counter. Very smooth, quick and polite. The pickup truck was clean but the cab smelled horrible. Someone had been smoking black and milds and the thing reeked.
Allen Bareford
Rating:
5.0
Great customer service. Easy process.
Kelley Drake
Rating:
5.0
They did an outstanding job and was very helpful. Most definitely recommend them. Keep up the great work!!!
Anthony Wilbert
Rating:
5.0
Customer did not leave a comment.
Paul DAntonio
Rating:
5.0
Trailer leaked.
Karla Kelley
Rating:
5.0
No staff to wait n people for fifteen minutes. Trailer rented leaks from the bottom.
TIMOTHY DALLY
Rating:
4.0
Customer did not leave a comment.
Christopher Garnett
Rating:
5.0
Customer did not leave a comment.
Joseph A Nicotera
Rating:
4.0
Price of a storage unit is extremely too high other than that is perfect
David Burgess
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mark whitty
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tajzsha Haigler
|
Online Move In
Rating:
5.0
Heather is 5 Star, first class.
ANDREW FELDMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DeNequa Phillip
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hendra Samuel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Veronica Woodard
|
First Impressions
Rating:
5.0
All of the staff was always friendly and helpful. The process of moving and storing our belongings was seamless and stress-free. Thank you for a great experience!
Shawn Pinkley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zulma Oglesby
|
Overall Experience
Rating:
4.0
The storage unit had an infestation of moths. So the manager moved us to another unit and it also had an infestation of moth s. Restore clothes in there so we had to move to another facility. The staff was very kind tried to help the unit would have worked except for dealing with the moths.
kevin arave
|
Overall Experience
Rating:
5.0
Always helpful and polite and my stuff was safe and sound thanks WTHall
william hall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Bordley
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERNESTCARL HOCH
|
First Impressions
Rating:
5.0
Thank you so much to the lovely staff!! You all get 5 stars!!
Tamme Hazel
|
Overall Experience
Rating:
5.0
The facility on Plank Road in Fredericksburg, Virginia is wonderful. The staff there is friendly, very knowledgeable and pleasant to work with. I recently had to move into a larger unit and they made the whole process so easy. The facility itself is spotless and I actually enjoy going there to manage my things in storage. I have recommended this place to all my family and friends. A superb organization! Thank you.
KARI EVERETT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean Whitaker
|
Overall Experience
Rating:
5.0
Keep doing what your doing.
mark whitty
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sonja Frye
|
First Impressions
Rating:
5.0
Well maintained
Teria Allen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ryan Sullard
|
First Impressions
Rating:
4.0
My only complaint is I think most of the time the loading dock for the storage facility is used as overflow parking. I find it harder and harder to find a spot when I load or unload my storage space.
steven killian
|
Overall Experience
Rating:
5.0
If I had to do again, I would rent again with U-Haul and be smarter. The service, facility, and hours met my needs. What I didn’t like was, I moved out my unit 3 weeks before my next payment was due, and I didn’t receive a refund for those three weeks. In essence, someone else could move in the next day and pay for the month making that the unit has been paid for twice. I wasn’t happy about that one bit. I felt like I had been taken advantage of. I called the next day, and the unit had been rented out. Although I live out of state, I never missed a payment. Right is right, and wrong is wrong! This was wrong! I could understand if they weren’t able to rent out the unit for 3 weeks, but here…they rented it out the NEXT DAY. Double money for the company’s pocket, or the manager’s pocket; certainly not my pocket.
kay bratton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shannon Smithers
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Donna Bostick
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOVAN GARCIA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIANKEITH WALZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dianalis Gaskin
|
Online Move In
Rating:
4.0
Customer service @ the after hours phone number never answered or were helpful
tom Dahlquist
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura Snellings
|
Overall Experience
Rating:
5.0
This storage facility and it's staff are phenomenal. They care about their customers and making the place safe and clean. Heather is fantastic Manager and leader of her team.
Tara JEWELL-MIXON
|
Overall Experience
Rating:
5.0
peace that say it all.peace
MAURICE PARKER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jacqueline Bowens
|
Overall Experience
Rating:
5.0
This is my 2nd time having to use this facility. Everything was perfect! Always clean and excellent customer service.
TRINA bellamy
|
Overall Experience
Rating:
5.0
Ms. Heather Ratliff, the Manager at the 2411 Plank Road, Fredericksburg, VA location, went above and beyond the call of duty to kindly resolve a miscommunication matter. She was extremely nice; patient and accommodating.
Ms. Ratliff deserves a raise for doing an exceptional job as a manager, making sure customers like me receive proper customer service assistance. Thanks so much for allowing customer feedback!
Sheila Lovell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina Smith
|
Overall Experience
Rating:
5.0
Keep up the good work
Cynthia Tensley
|
First Impressions
Rating:
5.0
The facility is good and clean…
Jeremiah Origenes
|
Overall Experience
Rating:
5.0
Need more customer parking, or make it more clearly known where there is extra parking.
David Mansfield
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg LinnevonBerg
|
Overall Experience
Rating:
5.0
First time I ever rented storage at U-Haul. Great experience. 1 month. Staff and online check in made everything easy. The on site carts and large elevator helped make loading/unloading quick and easy. If I ever need a storage locker again I will definitely use U-Haul.
michael hobbs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lourdes Shelly
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Robert traver
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SLOANERAY PAGE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
nancy weekes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Loquita Roberts
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
stephen olson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abdul Jackson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick Darby
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stephen olson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Dametrius Kendall
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
bruce miller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stephen olson
|
Online Move In
Rating:
5.0
Heather and her staff are all very professional and friendly. They are a great group and I highly recommend using this specific location for all of your storage and moving needs!
Joseph Simpkins
|
Overall Experience
Rating:
5.0
Staff is always pleasant and friendly and helpful.
David
David Bolger
|
Overall Experience
Rating:
5.0
Everything at this plank road location U-Haul facility is very professional and friendly. A staff and everyone involved with my move has gone well above and beyond what was promised and I am so forever grateful to all of them. They took a difficult situation and turned it into an absolute miracle! Do not hesitate to work with any of the staff members and explain what you need and they will work with you. I am so glad that I found them when I moved from Richmond to Fredericksburg. That will be forever grateful to them for their kindness and hospitality and willingness to make a tough situation turn out to be a miracle! Thank you so much from the very bottom of my heart!
Joseph Simpkins
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Trevor WILLIAMSON
|
Overall Experience
Rating:
5.0
Every one of the staff members is kind, friendly and helpful. I would highly recommend this location on plank road if you plan to rent a truck and or store your belongings in one of their many different sized lockers. This location is absolutely wonderful and has been time beyond what words can express in helping me find a solution! Thank you, thank you, thank you!!
Joseph Simpkins
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jaquetta Morris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Craig Close
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christine fleshman
|
First Impressions
Rating:
5.0
The young lady that helped me was very thoughtful and she made sure I was happy with the storage unit. I had gotten the 5x5 online and it was like a closet. I was never going to fit even a quarter of my things in there. Then I got the 5x10 , Wow! It was 5 ft deep and 10 ft high. Again, not going to fit my things in there. And who stacks stuff that high? So she helped me get a 10x10 and that did the trick! I'm so glad she had the patience and took the time to help me find it. Customer service is not lost with her. Great service!
Marlena Felton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nydia Samuel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Esler
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Joan Lewis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vicki Crosthwaite
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaron Dabney
|
Overall Experience
Rating:
5.0
I adore the way I have been treated by the older staff members under Jenna. Heather is also a part of that regime. The older staff members are also polite , helpful, friendly, and courteous. I have tried to stay out of trouble by always making my payments on time. The lesson is in life that each one teaches one. Treat your clients the way you would like them to respect your Business. The key is the relationship and words can harm you . Stay focus with a positive energy and everything will be alright.
TERESA ROYSTER-STEPHENS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAREN ALDEN
|
Overall Experience
Rating:
5.0
Great move in
ROBIN WHITEHEAD
|
First Impressions
Rating:
5.0
It was great hours because we had to find somewhere on Thanksgiving Day and most people are with there family. We really appreciate the hours and availability..
Tieara Beaton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSEPHALLEN WILLIAMS
|
Overall Experience
Rating:
5.0
The facility was conveniently located as well.
LILLIAN LORRAINE JOHNSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Najah Patterson
|
Overall Experience
Rating:
5.0
Good service
Homer Gray
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathy Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james gold
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony Bratti
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy Tash
|
First Impressions
Rating:
5.0
Sara was very helpful and was able to answer all of my questions
Troy Evans
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert cowie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latreese Brown
|
First Impressions
Rating:
5.0
I never use anyone else for my needs, used for several years and been great every time.
Tammy Barlow
|
Overall Experience
Rating:
5.0
The staff were amazingly helpful and guide me through the rental process. The young man who did my return even called to return earbuds I left in the van. Customer service was great.
Dexter Cummings
|
First Impressions
Rating:
4.0
The facilities were great in regards to access, cleanliness and hours. The administration part was an issue. (1) I was unable to obtain various receipts, according to the clerks " i don't know why it did not print." (2) The web site did not let me complete service request, end up having to call 1800 #. I would use UHaul again. Great prices.
JESSIEDIANNE HARRIS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amanda Hagino
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steven killian
|
Overall Experience
Rating:
5.0
I have had a smaller unit for a few years now since I relocated to this area. Needed a larger unit. Have always found the facilities so well maintained and the staff willing to assist or direct to someone who can help. Most importantly, I feel safe when I'm at the unit and that there is adequate security and monitorin. Have recommended this facility to several people taking a look or checking in. Thank you for exceptional service always!
Alvina
Alvina Thornton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NILDA VERONICA LOPEZ
|
Overall Experience
Rating:
5.0
The staff was wonderful but especially Carmela Manuel. She’s an angel. Your team is awesome!!!
NILDA VERONICA LOPEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamara Kitchen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mauricio Garcia
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lewis Williams Ii
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
MELISSA GREEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles Mays
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TyQuan Robertson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Sanchez
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Marjani Clark
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AMBERNICOLE MORRIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas Mills
|
First Impressions
Rating:
4.0
My only concern is all of the 10x10x8 unit are up a flight of stairs. There is no elevator for carry up heavy items.
Jamise Davis
|
Overall Experience
Rating:
5.0
I Love everything except billing was put on the wrong date but other than that it’s was Great experience
LISAMAUREEN YOUNGER
|
Overall Experience
Rating:
5.0
Carmella and Sara made a stressful move a bit better because of their pleasant dispositions and patient demeanor
Crystal Choate
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Cassandra Parker
|
First Impressions
Rating:
5.0
Things got a little messed up but they fixed it a got me straight in a hurry!
Ron Banks
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
David Smith
|
First Impressions
Rating:
4.0
We had a fine experience. Thank you. If we ever need storage again, we will return. Most importantly your prices were pretty good, and you didn't hike the prices up every month or so claiming it's the city taxes like the people next to your facility did.
Craig Venning
|
Overall Experience
Rating:
5.0
Thanks for keeping a safe, secure, clean, well maintained facility with a courteous and helpful staff.
CONSTANCE LINDSEY
|
Overall Experience
Rating:
5.0
Facolity was clean and convenient. We appreciate having the dollies at our disposal to load and unload. There is an area where one can leave unvwanted items to be donated to Charitable organizations.
We had an issue at the beginning when returned UHaul vehicles blocked our exit. The management remediated the problem with better signage, so drivers knew where to park the trucks without blocking people using the storage area.
colette henriette
|
Overall Experience
Rating:
1.0
Made a reservation on March 7 by phone and later confirmed by Jennie’s who I was told later she was now president of the new region. Went to reserve a truck and pay rental fee for the reserved unit. There was not a reservation to my chagrin. I spoke with two associates and Heather said they were full for the March 27 or other end of March. She sId they it might old. Up but they would definitely would find a 10 x 10 x 12’ unit and call me to confirm. Heather promised to get back the same dY. I called later that day and was told that someone was working on it. Received. Call later that evening confirming g that I had confirmation. Original move date was March 28 but movers called dY before with a s heduking problem. I phoned UHaul to. Notify that the move would be 1 day later and reconfirmed so that the date and unit would be available. On March 29 I got the truck which took much longer than reasonable since I had a confirmation.which two people 30 minutes to locate. I then said I wanted to pay for the unit and get the location and purchase a lock. I was told no that wasn’t the way to do it and I needed to wait until we came back to move in. I assumed we would be that 6 pm. When we returned at 4 pm I was told they didn’t not have a reservation for me and they spent 30 minutes “looking at a monitor”. Total insanity or a game that was being played staring yes you have a reservation and then give it to the first person that shows up. I would have gladly paid for the unit on the first reservation but I was total no not necessary. I am still very angry that the movers had to stuff my furniture into 2 5x5units which were wholly inadequate. Some items are to be sold and were in pristine condition as were a couple of antiques. My bus x and I were left with 10 boxes which we had to go to another storage rental and we had to pl ace them ours elves since movers had a schedule.
To rectify this situation I want UHaul to either find a climate contolled u I’m the size requested or larger. And the charge remIn the sMe amount as was originally quoted and with me supervising move my items from units 1602-18. I would like a reply by Wed April 6.
Sandra Pearson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chris Leubner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary Barden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN HANKINS
|
Overall Experience
Rating:
5.0
Everyone was nice and very helpful if I had any issues the staff would be helpful and get right on it. And Heather is awesome she went above and beyond to make sure my service with uhual was great with any issues thank you all !
Shaveena Hill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEVIN STEPHENS
|
Overall Experience
Rating:
3.0
Initially I had a problem with the customer service the morning I was getting my rental. There were not enough employees available for the amount of people that were standing in line. If you are on a schedule oh, they would surely throw you off. The wait was definitely too long.
Martha Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Lee
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AFRICAKEIL REID
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN HANKINS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ralph Hillard
|
First Impressions
Rating:
2.0
Misinformed by Sales Representative who demonstrated a no challenge attitude. Extremely unprofessional. Unit size misrepresented. Would and do not recommend this facility.
Michael Gordon
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TORIN TURNER
|
Overall Experience
Rating:
5.0
Very friendly staff...clean storage units! Reasonable prices....overall great experience...no complaints!
Tracey Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DOUG WESTBY-GIBSON
|
Overall Experience
Rating:
4.0
Thx
Joseph Ahinful
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mamadou diallo
|
Overall Experience
Rating:
5.0
Love the staff here been here almost 7 months. I couldn't afford it anymore.
Jennifer Roberson
|
Overall Experience
Rating:
3.0
You don't ask if u need a lock you just add a lock in my bill and I had 2 locks. And I keep getting notification that my bill is late and it get frustrating so I moved out.
Normeeka Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frank Kopa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Boring
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Mcphilips
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alison Hodges
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Alysa Albright
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Evan James
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gayle scudder
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lobo Owens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory Kent
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yolanda Simmons
|
Online Move In
Rating:
5.0
Clean, easy and very friendly and pleasant staff.
Jay Black
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tanya lambinicio
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mohammed Oluwa
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joseph Ahinful
|
First Impressions
Rating:
3.0
Rates way to high compared to other facilities in the area. Been a customer for years and rates got higher every year. The facility would be better if prices were competitive to other facilities
Thai Paroongsup
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARDUNISA BANGURA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHERIE BONDS BEEKEN
|
Overall Experience
Rating:
5.0
Very helpful staff.
PAUL OPPEDISANO
|
Overall Experience
Rating:
5.0
I love your company especially the one I used. I had a storage unit there and also returned a truck there and rented another one. Your staff at the facility are very friendly and professional. Also the people I returned and rented the trucks from were very professional and friendly. I would recommend your company to all my friends and I want to let you know you have a customer for life. Thank you for making my move painless and stress free.
John OLeary
|
Overall Experience
Rating:
5.0
My experience with the employees at U-Haul in Fredericksburg we’re absolutely friendly professional and helpful I will recommend them to anyone the best customer service I have ever had at a U-Haul one particular person that really stood out his name was Kevin absolutely wonderful it was to others I do not remember the names it was a lady and it was another young man I don’t know the names but wonderful but Kevin my favorite thanks for everything I appreciate it And God bless each and everyone of you
JOSETTEELIOUSE GARNETT
|
Overall Experience
Rating:
5.0
There was no lock left in my unit when I opened it to put on the outside to lock my belongings inside. From what I was told I was supposed to have one inside the unit soon as I opened the door.
BILLIE Gould
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle Cannon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roberto Villegas
|
First Impressions
Rating:
5.0
Excellent staff! Always polite, professional and friendly. Tyler made my day joking with Jeannie.
STEPHANIELAVETTE WILKINS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Kennedy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy Barlow
|
First Impressions
Rating:
5.0
Very clean, friendly and professional service
Frances McWilliams
|
Overall Experience
Rating:
5.0
I Love jeannie she really lady she makes sure she get a truck or whatever u need I wouldn’t go anywhere else heather was great to my new move
LISAMAUREEN YOUNGER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kathryn Pittman-Deering
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SLOANERAY PAGE
|
First Impressions
Rating:
4.0
Had to wait about 10 minutes to get helped. Would be nice to have more staff taking care of customers. Other than that it was good
Frank Kopa
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WANDA KELLEY
|
Overall Experience
Rating:
5.0
They staff gave beyond exceptional service. They were absolutely true professional. I would recommend them to everyone that need storage.
SYLVIA PURNELL LEE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Holden Eckles
|
Online Move In
Rating:
5.0
All the employees I spoke with were very courteous and very helpful.
KATHLEEN WALKER
|
First Impressions
Rating:
5.0
Great Facility!!!
debbie sponaugle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shemone Fullilove
|
Online Move In
Rating:
5.0
Professional and customer service impeccable
Frances McWilliams
|
First Impressions
Rating:
5.0
Always a great staff that makes you feel like family. Everyone is helpful and smiling.
David Bolger
|
First Impressions
Rating:
5.0
I had a excellent experience with the service and staff.
Brenda Sajous
|
Overall Experience
Rating:
5.0
Nice friendly staff ..very helpful..nice and clean..lots of carts and mattress carts to help with your off loading of your things!
Overall nice experience!
Tracey Thompson
|
First Impressions
Rating:
5.0
The ladies at the desk were wonderful!
Christy McManus
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chris Leubner
|
First Impressions
Rating:
5.0
Thank you. Appreciate y'all. There are others but I like uhaul
Donna Conner
|
Overall Experience
Rating:
4.0
The only drawback to my storage experience was that I had an item stolen well transiting items from the dock to my individual storage unit.
Salvatore Ingaro
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERIE BONDS BEEKEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
amonda moon
|
First Impressions
Rating:
5.0
The truck drove great and the storage place is great to. Your staff were very helpful with everything.
John OLeary
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jessica Rich
|
Online Move In
Rating:
5.0
Wonderful workers! Very clean!
Cara Scibelli
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wynonah Sessoms
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WILLIAMANDRE ROBERTSON
|
First Impressions
Rating:
2.0
My unit leaked, so all of my "valued" items are totally destroyed, unusable, or non-salvageable. For example a complete set of Agatha Christie novels, hard padded volumes lost, as well as many other book collections. Much lost at a cost in excess of $230.00 per month seems to get a much less than favorable review. To make matters worse, I was told that I would receive a call for an insurance claim, but that has not happened yet. So thank you for nought.
Warren Edmonds
|
Overall Experience
Rating:
5.0
Great Folks, even during busy hours!
Marcia Hills
|
First Impressions
Rating:
5.0
Very friendly staff
CANDYEUNICE VASQUEZ HERNANDEZ
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Salvatore Ingaro
|
Overall Experience
Rating:
5.0
Wonderful facility and staff.
steven killian
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bridget Miller
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Raeshaun Hackett
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DEBRA MANNING
|
Overall Experience
Rating:
3.0
Unfortunately I have to rate my experience average. Prior to the pandemic I was extremely satisfied with everything. During the pandemic I would receive letters every few months informing me of an increase in prices. For people struggling this was not ideal. Hence the reason I chose to close my storage.
Robin Setorie
|
Overall Experience
Rating:
5.0
Great facility and wonderful staff!
steven killian
|
First Impressions
Rating:
5.0
Thank you
JAN KRESS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Noelle Dinwiddie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TORIN TURNER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lekayla Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH DEYOUNG JR
|
Overall Experience
Rating:
4.0
A little expensive but the service center manager and her crew are exceptional. Always friendly and helpful.
Francis Majewski
|
Overall Experience
Rating:
1.0
The staff rushed me through the process. The truck was damaged. The fuel rating was higher than the amount of gas in the tank. I had to find my truck on my own. No-one took me to show me my storage unit. I'm cancelling the storage unit. Doubtful if I'll ever use U-Haul again. I also had another storage unit reserved at international Pkwy which I was told was 8 ft high only to find out it was actually 6 feet high when I saw my reservation. I cancelled that and used another storage company which costs more, but the better access and service is worth it
Michele Kay
|
First Impressions
Rating:
5.0
Heather was very helpful and the Pueeto Rican lady staff member.
Odell Parker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Donahue
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vincent Idiake
|
Overall Experience
Rating:
5.0
Excellent customer service with the uhaul staff. They were very informative in helping me with everything I needed.
Patricia Rowan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Devin Munce
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
kay bratton
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Maria McClellan
|
Online Move In
Rating:
5.0
The dealership has the most friendly staff! Owner Jeannie is awesome!!!
John Hollins
|
Overall Experience
Rating:
5.0
The staff is very professional and helpful. I would definitely continue my business and recommend to others.
Dirk Harris
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
George Espinosa
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karie Nielson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth Sheffield
|
Overall Experience
Rating:
5.0
Recommendations are already underway.
Rickey Simms
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK ABELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marie Whitney
|
Overall Experience
Rating:
5.0
Jeannie was very friendly and helpful. She guided us the full log-in, log-out process. This was very smooth and easy process. I will recommend to my friends, this U-Haul location is outstanding.
Charles Bissey
|
First Impressions
Rating:
5.0
only thing I could possibly complain about is the difficulty of wheeling a cart off the platform to a vehicle. An easy remedy to fix until the facilty can remodel the platform would be to NOT park trucks at the end of the ramp - that makes it impossible.
Christina Thurby
|
Overall Experience
Rating:
5.0
Miss Jeanie and her staff are amazing!
Stacy Marshall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
susie Mcilwain
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joseph Moore
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Beverly Showalter
|
First Impressions
Rating:
5.0
My wife and I would like to thank all the staff for great customer service. They acknowledged us every time we came in and helped us out from the smallest to the greatest need. Such as helping move one heavy item to helping find overnight parking even though we didn't need it towards the end. Everyone was very attentive. Thank you all!
allen Platon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lekayla Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHANTELDENISE JOHNSON
|
Overall Experience
Rating:
5.0
All was good. Price increase last month was the only thing I would say was a draw back everything else was exemplary.
Stacey Fitch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Rowan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GEORGIA BUCHANAN
|
Overall Experience
Rating:
5.0
Heather is very informative and helpful. She is easy to talk to. After talking to Heather, I felt comfortable at the facility. It was overall a fast process.
Noelle Dinwiddie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacquelyn Johnson
|
Overall Experience
Rating:
5.0
Because of the quality services done with professionalism I received, I will return and recommend others to use U-Haul. Thanks!
Larry Small
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Haoxiang Li
|
Overall Experience
Rating:
5.0
sliding door doesn't work after a certain hour, this is not good when you have large objects to store after hours
curtis minor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAREN ALDEN
|
First Impressions
Rating:
5.0
Such a clean and well kept storage facility! I’ve never had any problems with any of my things! Even the restroom was exceptionally clean. I had my unit for over 3 years and it has always been a great experience!
Diane Erale
|
Overall Experience
Rating:
2.0
I was giving the wrong impression on the size of the room I had asked for.
Carrie Blount
|
First Impressions
Rating:
3.0
During this recent pandemic....U Haul staff and Management were very empathic and flexible at the time of need when dealing with payments. And, I would again use U Haul just based on the considerable treatment I received. Thank you.
Donald Holland
|
Overall Experience
Rating:
1.0
The fees are outrageous if even 1 day late. Especially after how pricey the units already are.The fact that your unit gets locked immediately if your late. Inside the units are dark. As long as the renter has a code there should be access in main door not small side one because not all items will fit. The staff isn't helpful, got left on hold then disconnected numerous times. Only had 1 pleasant customer service experience from May 2020 till February 2021.
TANYA WENZEL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary salters
|
Overall Experience
Rating:
3.0
Everything was perfect until my card kept being charged extra charges that wasn't supposed to be charged and I was never reimbursed or gave a credit for the overdraft charges I received from my bank due to the several unauthorized extra charges
octavia walker
|
Overall Experience
Rating:
5.0
I live in Culpeper now,-- very close to the STORELAND units.
RAYMON MCAFOOSE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa Behrmann
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAY BRIGGS
|
Overall Experience
Rating:
5.0
Stacy was awesome!!
John Hollins
|
First Impressions
Rating:
5.0
The professional management is clearly a by-product of their staff, services and execution of all they represent in their objective, mission and scope to serve and be engaged with the employees, customers and services they advertise and exemplify! It has been an outstanding experience with Jeannie, the manager... as a genuine, consistent, stellar representation, etc., of U-Haul... she has consistently gone above and beyond with exceptional services, follow-through and total engagement from start to finish with inclusiveness during my long tenure with U-Haul. This location is a testament for others to follow--it was a secure, clean organized, confident, friendly, welcoming, accommodating, respectful and operational environment--with exceptional and consistent employee engagement...Always!
They treated me like family... compassionate, considerate, with 5 star relationship from product knowledge, treatment when needing supplies, assistance with trouble-shooting, making decision, accommodation and deliverables... and, So Much More!
CONSTANCE WHITE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Najah Patterson
|
First Impressions
Rating:
4.0
Kim, I think the manager's name is, she was always excellent. Had some issures generated by my bank on the monthly auto pay. She was patient and helpful. She is always there and runs a good ship.
ROY MCAFEE
|
Overall Experience
Rating:
5.0
You guys are absolutely awesome. Everything was clean, fresh and the experience was great. Thank you for the excellent work. Deion and Stacy were 100% super.
Markeisha Miller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CYNTHIAA MOHAMED
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle Cannon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Sheffield
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CYNTHIAA MOHAMED
|
First Impressions
Rating:
5.0
This facility was very clean and secure. Great staff and excellent customer service.
madeline hill
|
Overall Experience
Rating:
5.0
Everyone very pleasant clean and nice thank you
melinda wallin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Linda Wozniak
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Rita Cavanaugh
|
Overall Experience
Rating:
5.0
Nothing but good things to say about this location.
Davin Lawson
|
Overall Experience
Rating:
5.0
Very great storage experience.
Bret Mayo
|
Overall Experience
Rating:
5.0
Staff offered to align opening for door lock when they saw us struggling with trying to get lock to work. Actually put a new mechanism on gave ahdn had a key wainting for us when we returned.. Both Jerry and the young woman (sorry I don't have new name) were very helpful and professional. It was a pleasure working with everyone. S. Pearson
Sandra Pearson
|
Overall Experience
Rating:
5.0
Everyone’s Is Supposed Awesome 😎 Frantically Thank U For Everything’s U Do For Me!😘😁🤩😍😙
Melissa Carter
|
First Impressions
Rating:
5.0
All staff were nice and helpful. Had my belongings here for a year and never had any issues. Nice clean facility with nice employees.
LaPorshea Scott-Morton
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jamel Stanback
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra Bevenour
|
First Impressions
Rating:
4.0
Overall nice. Plenty of cart to help move. Mattress carts are too narrow to move deep mattresses. Need trash cans around entrance. No trash cans was actually really annoying, I would travel to the storage from many miles away and often had drink or food containers to dispose of. Also packaging debris. Climate control could have a narrower range as well. The elevator is slow and if someone is loading it up and be delayed for some time. Need alterations to get down/up from lower levels, like usable stairs.
Nick Sassin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nancy temple
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tatiyana cole
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary Hicks
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Mcgee
|
Overall Experience
Rating:
3.0
The original truck that left Otto, NC , had no steering fluid or Transmission fluid in it.. called U-haul and the mechanic said there was nothing wrong with the truck. Only to find that when we got to Fredericksburg , VA that the truck was on the decommission list... Made several payments over the phone with Fredericksburg, VA only to find out later that the payment was never made. And that there was a lien against it.. (so very stressed out about it )because I was living in NY at the time.
this occurrence happened several times. And was always on the phone with Jeanne to fix this issue. (she was fabulous)..
Picked up the truck from U-haul in Fredericksburg, Va with a half tank of gasoline to return it to Homer with a half tank of gas only to be charged again with a 7/8 of a tank to fill the tank. SMH.. Really disappointed.
Maureen alvord
|
Overall Experience
Rating:
4.0
Had Mice!
No damage.
Thank you for your service
Stephen collins
|
Overall Experience
Rating:
5.0
I thank you for every time(s) I have used your storage space I was very pleased with everything. I do just wish you offered a customer truck or trailer for small move to bring or removed items if you’re still renting the unit. Just a wonderful thought.
Sandra Wingate
|
Overall Experience
Rating:
5.0
I have had nothing but the best customer service from Jeannie to each employee that I'vespoken to has been very very good very good customer service I would highly recommend that store nothing but the best I was well satisfied thank you thank you thank you
Debra Manning
|
Overall Experience
Rating:
2.0
Kept charging me a late fee when my payments were due to come out automatically. Spoke to a your girl said it was not there problem
AMANDA SHANK
|
Overall Experience
Rating:
5.0
Loved the accessibility being in close proximity to the interstate
Frank Foley
|
Overall Experience
Rating:
5.0
A very immaculate place to store your belongings! Nice staff as well
Tammy Weasler
|
Overall Experience
Rating:
5.0
Thanks you for your wonderful hospitality and it was great doing business with you.
CHRISTINE RAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
amanda ciocca
|
Overall Experience
Rating:
5.0
The staff and management were amazing with us for almost 7 years that we have had the storage unit. We will still do business with them.
JEFFERY STERNER
|
Overall Experience
Rating:
5.0
I've used U-Haul down through the years in various locations as I was a military wife for many years. I've used other moving/storage companies too; however, as I said to my family member this time "I now know why I kept coming back to U-Haul." The cost of storage this time seemed to be extremely affordable. Perhaps it was COVID-19 related; but, nonetheless, cost was very reasonable for the same (if not better) service and facility. Plank Road facility in Fredericksburg, VA, YOU ROCK!!
Wandalyn Phillips
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jose arias escobar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia E Underwood
|
Overall Experience
Rating:
5.0
This part of the UHaul experience was part of a move from DC to Fredericksburg. The rest of the experience was absolutely HORRIBLE. Our pickup location and time was moved 5 times in one day!!! Whoever does that scheduling should be fired!! I have used UHaul many times in the past as I am retired military. This was the worst experience ever!! The people in the Fredericksburg office were fantastic though and did set up the storage and walked me through the process very well. Don't know if I will ever use the UHaul truck renting again though.
adam edwards
|
First Impressions
Rating:
1.0
I was over charged on my monthly storage bill for lock removal after I already paid separately for it . Then when I called back for my refund it took longer then normal to credit my card back , I called in to report it and the associate said she doesn’t know what I’m talking about and didn’t see a refund in process . I then moved on 6/13 I got a cargo van I went 1 exit from the uhaul storage facility and back I was then charged $187 additional dollars ( I already paid $37 at check out ) the invoice said I went over 100 miles and the gas was incorrect, I called in that same evening advised the customer service rep I think the guy checked in the wrong vehicle under my name i didn’t even travel 20 miles and the gas is wrong she said ok I’ll talk with management and reimburse you ! It is now Tuesday and I had to call to inquire , I asked for a manager the customer service agent said nobody is available and she’ll call back . My card was charged $215 dollars yesterday from uhaul ! I’m displeased This whole company and I’ve been a customer and maintained a storage with you’ll along time and now especially during this Covid-19 crisis I don’t need issues with money . I would like a member of upper management to contact me this is not good business
teiona Wilson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ShWanda White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clotilde jimenez-cyrus
|
First Impressions
Rating:
5.0
I have use this facility on 3 separate occasions. I have found them to be professional and helpful. the indoor units are spotless! I would not go anywhere else!
amonda moon
|
Overall Experience
Rating:
5.0
Everyone was very helpful, and if the individual didn’t have the answer, they were quick to seek out help to get me the correct answer!
Diane Howard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLENE ADDISON
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Kristina Littleton
|
Overall Experience
Rating:
5.0
The entire process was quick and convenient.
Michael Haas
|
First Impressions
Rating:
5.0
I had to get a storage unit st the last minute, close to closing hours and the staff was very patient and made sure I had everything I needed and was well informed.
Sade McClain
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen Nunn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Wingate
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tony Smith
|
Overall Experience
Rating:
5.0
The employees at this store have been fantastic. They are friendly and accommodating. The store and grounds around it are clean. They have been most helpful.
CANDACE WRIGHT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wayne Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel Harlin
|
First Impressions
Rating:
5.0
Can't thank the customer service team enough for their friendly service, great recommendations and flexibility!
Nicholas Russo
|
First Impressions
Rating:
5.0
Our experience was seamless and the staff was VERY courteous.
ursula hall
|
First Impressions
Rating:
5.0
Good Service all together
Dwayne Garrett
|
First Impressions
Rating:
5.0
Thanking you the staff of U-Haul on Plank Road for the Monthly reminders to pay my bill, they were helpful. Your attitude, helpfulness and prompt services were appreciated. Blessings!
Rhondene Hines
|
Overall Experience
Rating:
5.0
The staff was nice and provided great customer service they were understanding and worked with me the facility was always clean
Na-imah Armstead
|
Overall Experience
Rating:
5.0
Great experience here!!! Got the truck and rental space all in one visit!!! They even called Starbucks where I left my phone!!!! Great staff there!!!!!
Lisa Holland
|
First Impressions
Rating:
5.0
The staff was very helpful in setting up a storage unit for me. The whole process went very well. The ladies who assisted were Ashley and Precious and they did a very good job with customer service.
John Flanagan
|
Overall Experience
Rating:
5.0
Outstanding Service and Professional Personnel !
CARL LAWSON
|
Overall Experience
Rating:
5.0
Everyone there from the top to the bottom was courteous, professional and willing to go the extra mile. Would return any time and recommend to friends.
ARTHUR NOLL
|
Overall Experience
Rating:
5.0
The staff was quick and very friendly. Highly helpful whenever I needed anything. Very clean and well managed.
Jessica Whetzel
|
Overall Experience
Rating:
4.0
Nice people's
DEVONTAIE ATKINS
|
Overall Experience
Rating:
5.0
Very good experience!
Darlene Bright
|
Overall Experience
Rating:
5.0
Great Staff, customer service and facility. Would recommend as a highly rated storage place.
James Hobbs
|
Overall Experience
Rating:
1.0
I couldn't get in my storage unit at the return unit after I got back to the store. The truck battery cable had to be tightened. Couldn't get the truck to start after loading. It is still loaded.
Rickey Simms
|
First Impressions
Rating:
5.0
The manager was really professional and she provided everything I needed for the storage unit, she was helpful. The facility was clean and the rest of the staff excellent.
SHAVONTE COTMAN RUSSELL
|
First Impressions
Rating:
5.0
Highly recommend this uhaul location. Staff is awesome and very helpful.
Peter McPhail
|
Overall Experience
Rating:
5.0
Na
James Mcconnell
|
Overall Experience
Rating:
5.0
Jeannie & staff gave excellent service over 8 months of family changes, even when I wasn't exactly sure what services & products would best meet my needs at competitive cost.
I highly recommend them.
THEODORE SMITH
|
Overall Experience
Rating:
5.0
Jeanie is AWESOME. She went ABOVE and BEYOND to help me. I have used her facilities multiple times and I will continue to remain a repeat customer. I have recommended her to every one I know.
Natasha Deyo
|
Overall Experience
Rating:
5.0
The employees were very professional and they were very supportive of my needs. I will definitely recommend this store to my friends and family.
Juvonnie Kinchen-Schneider
|
First Impressions
Rating:
3.0
Found a couple of dead bugs on the floor. Staff are awesome. Got a discount. Even though we had to use a code to get in, anyone can really walk in or out. Price and location was convient. Overall good
Lisa Norton
|
Overall Experience
Rating:
4.0
The only issue I ever have with UHaul is the wait time to get your storage needs met. Once I get to the CSR all is well...I think the computers need updating they are really slow.
Sharon Carter
|
Overall Experience
Rating:
5.0
Wendy and Jeannie are exceptional, kind, efficient and attentive. The best U-Haul experience I have ever had.
Plank Rd. in Fredericksburg, VA
Dawn Barnett
|
First Impressions
Rating:
4.0
We used their storage units for move-out/move-in for college for the last two summers. It’s well kept and clean. Thank You!
Rachel mcvicker
|
Overall Experience
Rating:
3.0
Just an average job because there not enough employees to handle the rush of people standing waiting to be helped.
lecia richardson
|
First Impressions
Rating:
5.0
Exceptional Service
John Hogan
|
Overall Experience
Rating:
5.0
The representative that assisted me was very knowledgeable and helpful! She physically walked me through the entire process - from walk-in through escorting me to unit to the lock! EXCELLENT!!.
TIAJUANA SHEPHERD
|
First Impressions
Rating:
5.0
Very courteous staff and very safe.
sharon malchow
|
Overall Experience
Rating:
5.0
Very pleased
David Sokolow
|
First Impressions
Rating:
5.0
The owner of this facility was terrific and personally helped us get setup. We had a small 5x5 unit and rented a van. This place is spotless, even the restroom was very nice. All the staff were great.
David Jennings
|
Overall Experience
Rating:
5.0
Thomas V. is a great asset to your organization. After speaking with 4 U-Haul reps who were less than helpful he took ownership of the issue and made it right. Thank you!
Holden Eckles
|
First Impressions
Rating:
4.0
They were very knowledgeable on how to handle my needs.
Roger Hoekstra
|
First Impressions
Rating:
5.0
I moved to larger space that was not available at the time.
Barry Rickert
|
Overall Experience
Rating:
5.0
Awesome hearted people working at this location. Extremely helpful!!!!
Teresa English
|
Overall Experience
Rating:
5.0
Amazing staff and easy to access storage units. You are apart of a family when you enter this place. Jeenie you are amazing!!!!!!
Dei'on Collier
|
Overall Experience
Rating:
5.0
Very courteous and quick customer service. Clean facilities and secure.
Kathy Sayers
|
First Impressions
Rating:
4.0
The logistics are difficult but it was exactly what we needed.
Scott Miller
|
First Impressions
Rating:
2.0
The alarm system went off regularly even after we put our code in. The alarm system made us feel like we were robbing our own unit. That was ridiculous. We felt unwelcome. We moved it next door.
Teresa Miller
|
Overall Experience
Rating:
5.0
Outstanding service
David Holland
|
Overall Experience
Rating:
5.0
I continue to regard Uhaul as the very best way to ship, both for fair fees and excellent support staff. Thank you
Juanita Atchison
|
Overall Experience
Rating:
5.0
Very professional.
Jaquetta Morris
|
First Impressions
Rating:
4.0
I’d have given an excellent except there was such a long line and only two people working that long line. I stood in line for 30 minutes. Otherwise great experience
Karin Stadden
|
First Impressions
Rating:
5.0
I’m very pleased with the staff, I had most communication with Lori and was very pleased with her input of my needs.
Thank you U-HAUL and staff
Danny Monroe
|
Overall Experience
Rating:
5.0
Excellent customer service! Jeannie was very friendly and helpful. The lady that cleans was very nice too!
Shantell Lewis
|
Overall Experience
Rating:
5.0
very helpful and patient
BARBARA KEMPLIN
|
First Impressions
Rating:
5.0
Beautiful facility and very helpful staff
raissa kondziela
|
Overall Experience
Rating:
5.0
I was really pleased with accessibility and cleanliness of the facility and personnel. I strongly recommend. Thank you!
I miss the kindness and generosity of you all, but l must stop the madness to once again live in peace.
Thanks a million and God bless U Haul and it's staff.
And l'll be in touch soon to discuss other
Carolin Sowell
|
Overall Experience
Rating:
5.0
Felt like I would not have to worry about my possessions. Very secure. staff very friendly and helpful.
Donna Williams
|
Overall Experience
Rating:
5.0
Jaennie & Moises were great, helpful, and informative.
THEODORE SMITH
|
First Impressions
Rating:
5.0
This is a simply OUTSTANDING U-Haul center. Convenient location. Super clean facility. Easy truck rental. A very caring and professional staff that do everything possible to accommodate. FABULOUS!
sabrina alexander
|
Overall Experience
Rating:
5.0
Hardworking men
penny flaherty
|
First Impressions
Rating:
5.0
Everything about the U-Haul facility in Fredericksburg is top-notch. Super clean and affordable. The staff is helpful and amazing...
NAKIA LAUSHAUL
|
Overall Experience
Rating:
5.0
Everything was great
Ryan Cooper
|
Overall Experience
Rating:
5.0
Excellent service
John Hogan
|
Reservation
Rating:
5.0
Tom was so available and pleasantly anticipated my visit after a mere phone inquiry. He also changed my selection as to size of a storage unit without any hint of a complaint; though it was my mistake
Edward Squire
|
First Impressions
Rating:
2.0
Staff did not know what they were doing
Thomas Schwallie
|
Overall Experience
Rating:
5.0
Thank you!!
TAMMY HOLT
|
Overall Experience
Rating:
5.0
Great office, with great manager , and staff.
ANDRE MELVIN
|
Reservation
Rating:
5.0
Lived our storage facility. Very friendly and accommodating.
Julianne Buzzard
|
Overall Experience
Rating:
5.0
I had concerns about how the costs and storage facility. Jeannie helped quell my concerns. She was very nice to me and I certainly recommend your company to anyone. Thank you so much.
michael bradman
|
Overall Experience
Rating:
4.0
Thanks
Cathy Harris
|
Overall Experience
Rating:
4.0
No comments.
rick silvas
|
Overall Experience
Rating:
5.0
Great.
Jeffrey Guenther
|
Reservation
Rating:
5.0
This was my first experience using storage units. Thank you for making it a worry free experience.
Janice Jackson
|
Overall Experience
Rating:
5.0
Everything went smoothly from renting the unit until check out.
Robert walter
|
Overall Experience
Rating:
5.0
AAA
Bill Scaife
|
Overall Experience
Rating:
4.0
Very good customer service both when picking up and dropping off the 9 ft cargo van. Great equipment, a new van with 134 miles and a backup camera built into the rear view mirror!
Robert walter
|
Reservation
Rating:
5.0
Absolutely wonderful experience. Jeannie and her staff were attentive and understanding of all of our needs.
Donna Hoover
|
Overall Experience
Rating:
1.0
Horrible experience at local store for pick up, as they said I was to pay around $350 when I was quoted $140..40 on phone. Told me to prove my quote. VERY, VERY RUDE and I left. Won't go back there.
LAURA BROPHY
|
Reservation
Rating:
5.0
Valerie was always helpful and professional...a true asset to the organization.
On the downside, their phone answering process is from the Stone Age. I once waited 9 min on hold before hanging up.
MICHAEL LEATHE
|
Overall Experience
Rating:
5.0
Perfect! Great Customer Service and very understanding!
William Cameron
|
Reservation
Rating:
4.0
I was very happy with the service I received
Jean Jacobs
|
Reservation
Rating:
3.0
Nice facility but a few employees seemed very confused that I had a UBox delivered to the facility AND I was going to move my items into a locker there. It all got sorted out, so all is well.
Liz Massey
|
Overall Experience
Rating:
5.0
We used the facility for summer storage for my daughter in college. The facility was very clean. Staff was very helpful. The price was reasonable. We will definitely use them again.
Karen McVicker
|
Overall Experience
Rating:
5.0
I would recommend UHaul Storage to family and friends.
Fay Robinson
|
Overall Experience
Rating:
5.0
I felt comfortable with my belongings stored there. Well maintained and excellent security!
Melinda Jenkins
|
Overall Experience
Rating:
5.0
I rented a unit for 5 years. I live near Woodbridge and this location was much more reasonably priced. Always maintained and the staff was friendly and helpful. I highly recommend this location!!
PAMELA CULLEN
|
Overall Experience
Rating:
4.0
n/a
ALFRED BONDS
|
Overall Experience
Rating:
4.0
Very good
ED WRIGHT
|
Overall Experience
Rating:
5.0
Jeanie and her staff are awesome. Friendly and very helpful. They absolutely go above and beyond to show they appreciate customers business.
JODY Deandrade
|
Overall Experience
Rating:
5.0
Great facility
VIRGIL HAMILTON
|
Overall Experience
Rating:
5.0
Jeannie and all her staff are outstanding Individuals who have helped me throughout my morning and assisting with my son’s move from North Carolina as well! Thanks
Wayne Smith
|
Overall Experience
Rating:
5.0
Need more staff upfront to check-in & to check out very time consuming !!!
Charles kendall
|
Overall Experience
Rating:
5.0
Nice staff friendly and helpful
HEATHER ROSE
|
Overall Experience
Rating:
4.0
My Experience was great always friendly and helpful!