Arrived well packed, and all the parts were in the 2 boxes that arrived. I have always had the best services from U-Haul. One thing still remains true today is U-Haul has the best prices and service. In 2007 I bought and had installed HD tow package with transmission cooler and brake controls, I saved $$$$$$$$. 4 campers/trucks later U-Haul still has the best prices.