Dollar USA Plus
The truck was in very bad condition. It shook so badly that my husband had cramps in his arms from trying to keep it steady. I am also a little confused as to why I received a call last week from this location from the woman that rented the truck to my husband. She apologized to me that she needed the last four digits of my husbands credit card since it was marked incorrectly. He used his card to pay the remainder of the bill which was $9.00. He gave her $200 in cash, (two $100 dollar bills). I witnessed this and he has a receipt to prove it. There was a remainder of $9.00 which he put on his debit card. She tried to tell me that although it was marked paid in cash, she had marked it incorrectly and needed his card number. I told her that he paid cash except for the $9.00. She argued the point that we did not pay cash which is a lie. I referred her to my husband and gave her his phone number in which he never received a call from her. I know that mistakes happen, but this does not look good for your company. I did not give her the credit card number because I was not sure what she was going to do with it. I would not recommend this location to anyone. It seems to be very cheap and shady. Brenda Bird Res # 90518347
Customer did not leave a comment.
Attendant was very nice, but this location serves as a retail location as well and had no other employees working which continually interrupted the rental process so she could serve the retail customers. Thy did not seem to be very familiar with the rental process.