- How can I determine if my vehicle can tow (or be towed) by U-Haul equipment?
During our reservation process, you will have the opportunity to input your vehicle's information.Our system will validate whether the towing combination works.You may also contact our Moving Specialists for assistance at 1-800-468-4285.If you need to purchase any trailer hitch supplies, you can do so on our online store.
- How much weight can my U-Haul trailer carry?
There are several factors that go into determining your trailer’s recommended cargo weight. Keep in mind that although there are decals on the trailer that indicate the trailer’s towing capacity, this is not the same the recommended weight.
To find your recommended cargo weight, U-Haul will validate the combination of your specific tow vehicle, that vehicle’s hitch system rating and the capacity of the specific trailer that will be used.We then calculate the recommended cargo weight and note it on your rental contract.
- How do I find my hitch system rating?
To find your hitch system rating, start by examining the three trailer hitch components:
- The hitch
- The ball mount
- The trailer ball
Each component is rated for the amount of weight it can haul. The lowest rating of the three components determines the overall rating of your total hitch system. For example, if you have a 3,500 lb. hitch and ball mount with a 2,000 lb. trailer ball, your hitch system is limited to the 2,000 lb. trailer ball towing capacity.
To see a diagram and video about this subject, please click here.
- What is the right way to load a trailer?
Loading a trailer correctly is crucial for safe hauling and trailer functionality. These are some tips for loading your U-Haul trailer the right way during your move:
- Always load heavier in front of the trailer, which is the end that is attached to the tow vehicle.
- Place about 60% of the weight of your cargo in front of the center load line as indicated in the trailer.
- Heavier items should be loaded first and lighter items can be placed on top and to the rear.
- Secure your cargo in place with rope or tie-downs. This will help protect your items and keep them from shifting during transit.
- Why is U-Haul giving me more days in my one-way rental than I need?
Safety is our number one concern. Our goal is to provide our one-way customers with ample time to complete their move safely. While there is no discount for unused days, you are encouraged to return your rental equipment as soon as you're finished with it. Doing so will eliminate any parking concerns and will also relieve you from being responsible for the equipment.
- How are U-Haul trailer/towing rates determined?
- In-Town move rates include a set amount for the rental period.
- One-Way move rates are determined by a combination of trailer size, point of origin, destination and the date of the move. The price includes a set number of days to complete your move.
There are no per mile charges for trailer rentals.
Rental rates can change at anytime, so it is recommended that you confirm your reservation as soon as possible to lock in the rate. View trailer rates.
- Where do I drop off my U-Haul equipment?
Please refer to your contract. If you have an In-Town Rental contract, this must be returned to the location you picked it up from. All One Way contracts will include a return location address, or a phone number to arrange a drop-off location.
- Do I have to pay a deposit when renting a U-Haul trailer/towing item?
Whether you a pay deposit depends on your method of payment.No deposit is required if you’re paying by major credit card, or debit card with a major credit card logo.
If you’re paying with cash, the following is due when you pick up your equipment:
- In-Town trailer - $60 or towing: $75 or estimated rental charges (whichever is greater).
- One-Way trailer - $60 or towing: $75 plus rental rate.
The total estimated charges for your rental are due when you pick up your equipment regardless of your method of payment. Payment can be made by credit card, debit card or cash.
- Why was my hitch quote one price and more when it was installed?
Your hitch quote includes the cost of the hitch. Some additional costs include the installation,purchase of proper wiring and other modifications found during the time of the install.
- Can I take a U-Haul trailer across the U.S./Canadian border?
Yes, you are permitted to cross the U.S./Canadian border during a move. You will be subject to any laws and regulations governing the border. For the latest information call one of the numbers below.Canada Border Services Agency
U.S. Customs and Border Protection
- Can my car tow a U-Haul trailer?
Yes! Most cars can tow U-Haul trailers. To find out which U-Haul trailer can be towed by your vehicle, head to our trailers page and enter your pick up date and pick up location, then click “Get rates.” On the next page, you can enter in your vehicle information to find out which trailers you can tow.
- What hitch ball height is required for U-Haul trailers?
The optimal ball height for towing U-Haul trailers is 18½ to 18¾ inches. This is measured from the ground to the middle of the hitch ball, prior to connecting the trailer. If the hitch ball height of your tow vehicle needs to be lower or higher, U-Haul has a variety of different sized and adjustable ball mounts available to achieve the appropriate height.
- What are alternative tie downs for the auto transport?
If you have oversize tires on the vehicle you’re towing, you will need to secure your vehicle to the auto transport trailer using alternative tie-downs instead of the tire straps on the equipment. Please review this alternative tie-down method instruction sheet for proper attachment points. Ratchet tie-downs are available for you to purchase online or at your neighborhood U-Haul Moving & Storage location.
- What else do I need to know about hauling with a trailer?
Some loads appear small but are dense and heavy. Items such as boxes of books, food products, building materials and firewood are much heavier than regular household furnishings. You may only fill the trailer 1/3 full with these types of goods before exceeding the max weight of the trailer. Sand and gravel are even heavier. Do not overload the allowed weight indicated on your contract.