Armor Storage Bellevue

Rating:

1.0

I put my things in the storage unit on March 30. 2025 and when I went to retrieve them on August 22, 2025 they were covered with mold and smelled terrible, I was able to salvage some things, but I did take a loss, I lost my bed frame, mattress, luggage, lawn chairs comforters, fashion accessories, pillows, sheets, clothing, stuffed animals, shoes, etc. in the meantime, I had fell behind in my payments, approximately two months (my payments were 45.00 a month) I was charged two late fees totaling 40.00 and they placed a lien on my property for 75.00, so all together I was charged 115.00 in late fees. I was and am struggling financially, I let management know that I was disabled and receiving disability payments and I asked for some leniency regarding the 75.00 lien ( I had to borrow money to pay for the storage) and he did not work with me on that, I was told that my things would be auctioned off, I told the manager that I didn’t have the money to pay for the all of the late fees and lien, and I told him just to go ahead and auction off everything in my storage unit to satisfy my overdue account because it was getting out of hand with all of the added fees , for a total of 205.00 of (this is before I found out about the mold damage) the manager then changed his tune and he was passive aggressive and condescending in his approach, he then told me that if I couldn’t pay and left the things in storage that I would be charged for the removal, and any other fees and that this debt would affect my credit. I was able to come up with the money to pay 205.00, however, the actual storage rent was 90.00 for two months, but by the time they added extra fees I owed them 205.00 which was overwhelming and excessive in my opinion, as I was already struggling financially and on a fixed income , and to add insult to injury I suffered a major loss and had to throw most of my things away due to mold and mildew in the storage unit …I have renters insurance, but I will not file a claim on this, I feel like it’s the responsibility of the storage company to maintain the temperature inside their storage units so as to prevent or reduce humidity which causes and breeds mold…I would not recommend this place to anyone for the storage of anything, the place is clean and well maintained, however, the humidity is excessive and that is problematic.