Review your U-Haul Experience

Read Customer Reviews

See what other verified U-Haul customers have to say about our products and services.

• Moving Trucks
• U-Box^® Containers
• Moving Labor
• Trailer Hitches

U-Haul Reviews FAQs

• Are reviews on uhaul.com from actual U-Haul customers?

  Yes, all reviews shown on uhaul.com are submitted by verified customers and are connected to a real reservation or contract. To submit a verified review, the customer must provide information matching that transaction. U-Haul does not publicly display the customer's reservation or contract number.

• What is a "Verified Customer"?

  A "Verified Customer" means U-Haul confirmed that the reviewer was associated with the reservation or contract for the experience being reviewed. It does not mean U-Haul verified the statements or opinions contained in the review.

• Does U-Haul edit customer reviews?

  U-Haul does not change a reviewer’s rating, opinion, or intended meaning. We may redact personal or sensitive information, such as surnames, telephone numbers, email addresses, contract numbers, payment information, or other identifying details, to protect customers and team members.

• Does U-Haul publish negative reviews?

  Yes. A review's rating or negative sentiment is not a reason for rejecting or removing it.

• Does U-Haul pick and choose what reviews to show?

  U-Haul displays reviews collected on uhaul.com from verified customers. You can browse reviews by product line at uhaul.com/Reviews/ or by location on an individual location page at uhaul.com/Locations/.

• What is the difference between product and location reviews?

  Reviews originate from a specific transaction/location, and uhaul.com also groups them into product-line views based on the customer’s reservation/contract details. Use uhaul.com/Reviews/ for product-line review browsing, and use a specific location page to see reviews for that store/dealer.