Be rented unit B01 online and went to the facility to take a look. The unit had a red keyed lock on it. We called to learn the attendant did not have a scheduled return date but were assured the lock would be removed when we returned from Colorado with a truck load. Upon arrival on Sept 26, the gate code did not work, and the red lock was still on the unit. We called and were assigned un E09. There was a thick layer of soil on the floor, and black widows and cockroaches were occupying the unit, which required us to get a pesticide and spray the unit while our truck and labor stood by outside awaiting the opportunity to unload a 26' truck. The phone operators were great; the local management was a void. The cash flow must be huge, Please hire some qualified staff. , [redacted]
John H | Overall ExperienceAirport Road Self Storage
3929 Academy Road, Santa Fe, NM 87507Customer Reviews
Available Units (All Sizes are Approximate)
Drive Up Storage
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Small
5' x 10' x 9'1-2 Bedroom Home
Size Guide- Rate:
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$79.00
Per Month
- Drive Up
- Outside Level
- Rollup
*Price Lock Guarantee - Your Rate Will Not Change For 6 Months Once You Rent With Us!
- Rate:
- $79.00 Per Month
-
Medium
10' x 10' x 9'2-3 Bedroom Home
Size Guide- Rate:
-
$129.00
Per Month
- Drive Up
- Outside Level
- Rollup
*Price Lock Guarantee - Your Rate Will Not Change For 6 Months Once You Rent With Us!
- Rate:
- $129.00 Per Month
-
Medium
10' x 15' x 9'2-3 Bedroom Home
Size Guide- Rate:
-
$179.00
Per Month
- Drive Up
- Outside Level
- Rollup
*Price Lock Guarantee - Your Rate Will Not Change For 6 Months Once You Rent With Us!
- Rate:
- $179.00 Per Month
-
Large
10' x 20' x 9'4 Bedroom Home or larger
Size Guide- Rate:
-
$209.00
Per Month
- Drive Up
- Outside Level
- Rollup
*Price Lock Guarantee - Your Rate Will Not Change For 6 Months Once You Rent With Us!
- Rate:
- $209.00 Per Month
-
Large
10' x 25' x 9'4 Bedroom Home or larger
Size Guide- Rate:
-
$289.00
Per Month
- Drive Up
- Outside Level
- Rollup
*Price Lock Guarantee - Your Rate Will Not Change For 6 Months Once You Rent With Us!
- Rate:
- $289.00 Per Month
-
Large
10' x 30' x 9'4 Bedroom Home or larger
Size Guide- Rate:
-
$319.00
Per Month
- Drive Up
- Outside Level
- Rollup
*Price Lock Guarantee - Your Rate Will Not Change For 6 Months Once You Rent With Us!
- Rate:
- $319.00 Per Month
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkBe rented unit B01 online and went to the facility to take a look. The unit had a red keyed lock on it. We called to learn the attendant did not have a scheduled return date but were assured the lock would be removed when we returned from Colorado with a truck load. Upon arrival on Sept 26, the gate code did not work, and the red lock was still on the unit. We called and were assigned un E09. There was a thick layer of soil on the floor, and black widows and cockroaches were occupying the unit, which required us to get a pesticide and spray the unit while our truck and labor stood by outside awaiting the opportunity to unload a 26' truck. The phone operators were great; the local management was a void. The cash flow must be huge, Please hire some qualified staff. , [redacted]
John H | Overall ExperienceWe had a very smooth move into our storage unit. I had misunderstood that I needed to provide all my information ahead of time (I mistakenly thought I could do that on site), and the representative I spoke with was extremely helpful and gracious in completing the needed paperwork for me over the phone. The facility is clean and my unit was easy to find and spotless. Five stars!
Caryn C | ReservationClean and well run. Easy access.
Noreen D | Overall ExperienceOur non-profit organization houses our materials here and we are very appreciative of the staff in terms of communication and ease of process, and also the spaciousness and safety of the facility. Highly recommend.
Alia M | Overall ExperienceUnfortunately, my responses do not accurately reflect the intended meaning due to the wording of the questions. For these questions: Were the office and facility ACCESS hours Convenient? NO, the office was not easily accessible as no one was there on any visit. We had to deal by phone. However, the facility access hours were indeed convenient so that is YES. Was the staff friendly and helpful? The same applies - no one was on-site, so that would be a 'NO', but the phone support was very helpful, so that is a 'YES'.
Mark A | Overall ExperienceGreat stay! Clean, safe, and dry unit. The lady in the office was unbelievably kind and professional. I highly recommend this place. It’s cheap and worth it! I will come here again if I’m in Santa Fe in the future. Thanks!
CATHERINE B | Overall ExperienceMove in was very easy. We didn't interact directly with the onsite office but could have if needed. Move out was very easy and staff was very helpful.
Todd B | Overall ExperienceAnthony was great to work with... If I come back to Santa Fe... I will rent here again... Thanks for your help... Best wishes
robert m | Overall ExperienceRay and Anthony were always very helpful whenever I needed help. They both were always very professional. It was a pleasure talking with them throughout the many years I had my storage unit.
ROBERT R | Overall ExperienceI moved into larger units.. The manager Anthonyis fantastic. Always available and such a nice person.. Great asset.
Troy T | Overall ExperienceThieves. I rented 2 units from them for 3 years each. When I closed the first unit, I had to remind them many times as they still charged me well after being told it was cleaned out long before the first. Then I closed the second unit. I gave them 5 days notice before I was to be charged and they still charged me. Knowing they often "forget" to stop charging tenants, l immediately emailed them again to remind them l'd let them know yet again in advance that l'd closed a unit and wasn't to be charged. They refuse to credit me back the $399 they stole from me and will not answer the phone, or return any calls or emails. My husband went in person after 2 weeks and they agreed to credit back the account only to not follow through and continuously dodge calls, texts and emails. Bad business. Also, there's a staggering, increasing level of people living there in their storage units. There was one guy living directly across from my unit who is a convicted killer. It is very unsafe for families to go at anytime to get our own belongings.
Katrina M | Overall ExperienceIf I wasn't moving I would keep the unit
alfonso m | Overall ExperienceThank you very much for everything. Gonzalez.
Martin G | Overall ExperienceAirport road storage went above and beyond to help us many times especially with a difficult move out with a POD. I called them so many times with questions and they were incredibly kind, patient and professional.
danielle w | Overall ExperienceGreat manager, staff. and exceptional service! Thank you for all of your help.
Pete T | Overall ExperienceI moved out Friday April 21.
Emmy K | Overall ExperienceVery well maintained and secure and friendly staff and management I felt my belongings were totally safe and other renters I met there all seemed trustworthy and respectful of each other. Great place. Thank you
Tobias H | Overall ExperienceThe storage facility was excellent I had no problems with my unit. However, the person I would always talk to seemed to never be able to process my credit card. After numerous attempts, they would then ensue it was my fault. I offered to show up to the building to resolve this issue and it felt like that was a hassle for them because they did not want to meet up. This was my personal experience, and I did feel that the facility was great my stuff was never stolen and it was easy enough to access. I just wish they had better staffing
George A | Overall Experience