When I originally obtain the unit the owner was accommodating, polite, on point with responding, answered calls and text messages. The owner has since sold the storage units to someone else. The person that is responsible for answering the phone is rude and disrespectful. Talks over you when you are making inquiries. I had one of their locks on my unit. And attempting to have it removed was like pulling teeth. It would take days if at all for them to respond to messages. I highly recommend finding a different place to store your belongings.
Rebecca H | Overall Experience360 Storage Solutions
2237 West Broad St, Cookeville, TN 38501Customer Reviews
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When I originally obtain the unit the owner was accommodating, polite, on point with responding, answered calls and text messages. The owner has since sold the storage units to someone else. The person that is responsible for answering the phone is rude and disrespectful. Talks over you when you are making inquiries. I had one of their locks on my unit. And attempting to have it removed was like pulling teeth. It would take days if at all for them to respond to messages. I highly recommend finding a different place to store your belongings.
Rebecca H | Overall Experiencethe only complaint we ever had was that we wished they had added more gravel to our site as we had requested. we had large puddles form after heavy rain
Linda N | Overall ExperienceBack in June a tree fell on our garage and we needed some extra storage. Called around with no relief or had to leave messages. Called here spoke with a REAL person and he was so helpful and got us in that day!! It was a huge relief and so appreciated! Definitely would use in future
Sinda H | Overall ExperienceIt’s not easy to get in touch with the front desk staff: if I had called or stopped by in person, sometimes they wouldn’t be there.
Matthew S | Overall ExperienceThe unit I was rented had a lock on the front but was unlocked in the back. There was a 6 in cylinder hole visible from the outside and upon opening the unit was all the way through. In two different areas of unit the insulation was falling down. The price was reasonable and the staff was friendly. There were no additional units for rent that were in the size I needed therefore I was unable to use this vendor. I was issued a refund and was apologized to.
Norma S | Overall ExperienceI felt my RV was safe and secure while stored at the facility. I never had an issue with the storing of the RV. The people running the storage facility was always friendly and helpful.
Steve Y | Overall ExperienceHope to return next November.
ROBERT D | Overall ExperienceCould use more stone in the lot our spot kind of muddy plus pot holes in some spots
Ronald W | Overall ExperienceThank you for helping us with a place to store what was left over from the tornado. You was very kind.
Donald W | Overall ExperienceVery friendly and helpful will use again
Steven C | Overall Experience__
Mary G | Overall ExperienceWas rude to my wife when she called to make payment which led me to moving my boat to another storage facility. Then refused to refund/pro rate to end of month. Rude !! Gates NEVER worked
Christopher A | Overall Experience