Boondocks Rv Storage

17 reviews

870 Limit Ave,, Crossfield, AB T0M 0S0

Office Hours

  • Mon-Sun: 8 am–5 pm

Storage Access Hours

  • Mon-Sun: 7 am–9 pm

Features Available at this Facility:

Office Hours

  • Mon-Sun: 8 am–5 pm

Storage Access Hours

  • Mon-Sun: 7 am–9 pm
Location details
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Customer Reviews

Rating:
1.0

I would like to start off by saying that I do not submit complaint reviews, let alone write letters to a town/city to help reach a resolution for the people requiring a service. This situation has prompted me to do both in order to help advise current and future customers to make an informed decision, and also to invoke the town to look into whether this business is operating under the proper by-laws and community standards to support its people. The business I will be referring to is Boondocks RV Storage in the town of Crossfield. Let it be known that the business changed ownership in 2021 (to the best of my knowledge), and only then did these problems arise. Prior to the change, this business was wonderful. They were amazing to deal with, could always be reached, had reasonable prices and kept great care of the facility. Since the change in ownership, this unprofessional and incompetent business owner has let the facility go downhill with regards to maintenance. Which is far from the worst of the ownership practices. May 9th, 2024 I received a credit card charge of $47.25 (my monthly rate, though never agreed upon, just forced to pay when he took over. We previously had a discount based on my husband’s employment. But I understood this was well within the new owners right to change). May 11th, 2024 I received another charge for 236.25 (a 6 month charge). When I messaged the owner to inquire as to why I received the 2 different charges, I also indicated that I was planning on selling my motorhome soon so the monthly charges would probably be better. He said that I could absolutely change to monthly but that it would be $68.50. I questioned the increase, as I was confused about the $47.25 charge as I thought that was my monthly charge. He indicated the rates were $45 monthly if I paid for 6 months and $65 monthly. I was upset about the fact I had never been advised of any of these rates and I simply asked to see a contract (knowing full well I had never signed a new contract under this new ownership with these new rates). As soon as I asked to be provided with a contract, he not only blocked my number, HE BLOCKED ACCESS for me to enter the yards to access MY motorhome! Thankfully my husband was able to call as his number wasn’t blocked and we were able to sell our motorhome by calling him and getting him to open and close the door. He refused to give us access back via the scan card, and said that my interaction was aggressive (my asking for a copy of the contract) and he refused to deal with me. I have all texts saved and am more than willing to provide if necessary. We almost had to resort to calling the RCMP as this was our property that we needed access to and were being denied. This is the part where I am questioning whether he is abiding by the by-laws set in place for this type of business. I realize that there is no jurisdiction on a company behaving poorly service-wise, but surely there must be requirements that ensure a paying client has access to their property within business operating hours. To block a customer’s phone number and card access and leave them completely stranded is not only unacceptable, it seems criminal to me. I require nothing personally out of this request to investigate this business’s practice. I of course would like to be reimbursed for the payments I will not have my motorhome there for, but have ultimately said goodbye to those funds. What I do want is an investigation into whether this business owner is in fact abiding by the by-laws, and also to bring awareness to this kind of tarnish he is bringing to Crossfield, as I would imagine the town does not want to represent these types of businesses. There are several reviews online, and I have read most within the past 3 years. There are many encounters of being charged without consent, threats to retain property, blackmail, being locked in the compound, and more - which I can guarantee is unlawful and does not abide by the by-laws. This should not be tolerated and I feel like enough of the community has spoken. And these are only the ones who wrote reviews, which we all know there are many more unhappy clients and community members out there. Something needs to be done to protect those future citizens who don’t check google reviews.

Melisa a  |  Overall Experience 

Available Units (All Sizes are Approximate)

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Vehicle Storage (RV, Boat, Car & More)

Vehicle Storage (RV, Boat, Car & More)

Keep vehicles secure, avoid space limitations at home, and avoid neighborhood ordinances. Vehicle storage options include open parking space, covered spaces, or indoor/enclosed storage.

Large | 151+ sq ft

  • Large | 8' x 20' x 1'

    Rate:
    $40.00
    Per Month
    • RV/Boat/Vehicle/Parking
    • Drivethrough

    Rate:
    $40.00 Per Month

    $40.00

  • Large | 8' x 30' x 1'

    Rate:
    $50.00
    Per Month
    • RV/Boat/Vehicle/Parking
    • Drivethrough

    Rate:
    $50.00 Per Month

    $50.00

  • Large | 8' x 40' x 1'

    Rate:
    $60.00
    Per Month
    • RV/Boat/Vehicle/Parking
    • Drivethrough

    Rate:
    $60.00 Per Month

    $60.00

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