Only having one elevator and not being able to book it is about the only thing I think needs to be worked on. But your staff are fantastic.
Roger S. | Overall ExperienceSelf Storage Units in Calgary, AB, T2E7W9
U-Haul Moving & Storage at Deerfoot
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- 4.0 Average Customer Rating
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The staff went above and beyond to help me with all of my needs and I really appreciate them ❤️
Tracey O. | Overall ExperienceThe staff at this location are the only positive experience we have from U-Haul. The ridiculous price hike was just plain robbery BUT the staff at this location were the best we’ve encountered. The location was very well kept and even smells good. The staff were friendly, helpful and just fantastic. U-Haul should give them a treat and make sure to show value to their employees if not for their customers.
Cassie E. | First ImpressionsMy only suggestion would be to schedule times the elevator and moving carts as we had to wait a long time to move in due to so many people there at the same time
Roger S. | First ImpressionsTried to rent a truck, the staff were absolutely useless I ended up wasting almost 4 hours of my time and didn’t even get to rent the truck due to incompetence….the total stupidity on display was astonishing
Robert G. | Overall ExperienceThe facility itself seemed to be fairly decent. However, there seems to be lack of communication and organization. I rented one unit online, however when I went to go secure it the next morning I was told that it was no longer available due to a leak. They attempted to put me into a slightly smaller one, but upon opening that one it was full of items, so they offered me 2 smaller ones instead. It was very unorganized, and poor planning on their part. The staff did their best to try to fix the situation, it is just unfortunate that I wasn't able to get what I originally wanted, had to purchase more then one lock, and now have 2 smaller units instead of one big one.
Sara F. | First ImpressionsThe facility is very secure and well organized. The rules and procedure is easy to follow
Tracey O. | First ImpressionsThanks
Alwathig H. | First ImpressionsPlease try to purchase more flat dollys! There were none available for any of the people moving in, which makes it incredible difficult.
Kassia Martine B. | First ImpressionsThe manager should get a raise. The confusion on the storage unit prices and when I couldn’t pay she totally understood. If I ever get anything from U-Haul I will definitely choose this location
Kayzar W. | Overall ExperienceThe person who assisted was very helpful! Storage facilities were clean and felt safe. Thank you!
Tara A. | First ImpressionsTruly a safe secure clean and well run facility. I wouldn’t go anywhere else/ great value for money. Excellent customer service.
Shannon F. | Overall ExperienceOverall no problems with this storage facility. I had a month free and got everything done by then. Annoying that the units door keeps slowly lowering and there is no mechanism to hold it up, can bend a bit of the metal at the top to hold it in place.
mike m. | Overall ExperienceThank you so much for the serveocdpp
kim aries t. | First ImpressionsGreat team. Very helpful
Aaron R. | Overall ExperienceCustomer service needs to understand what the customer is asking not make up there own things
Gus V. | First ImpressionsActually moved out on Oct.31st not Nov. 15th stated. Got doubled charged on Oct. 26th spoke to staff members at that location and asked if I had to pay for the whole month because I only used 5 days, told me I would be refunded just had to confirm with manager. But, manager was on lunch. Asked if it was ok to leave and they would handle it and requested an email. Was told, no problem. No email received until end of November and only 1 refund showing on my credit card statement of that double charge. Emailed credit department to enquire about other refund, NO RESPONSE.
Darren G. | Overall ExperienceStorage facility very clean and well kept. Staff were very friendly and helpful.
Darrin W. | Overall Experience