Terrible business, charged my credit card for the rent without a signed contract even though I did not move in. Never gave me a receipt for the deposit. Told me they had to contact “head office” when it’s a family owned business. Super shady operations. Avoid at all costs.
Tressa B | Overall ExperienceAirdrie Eastside Storage
203 East Lake Road N.E., Airdrie, AB T4A2E9Customer Reviews
Available Units (All Sizes are Approximate)
Drive Up Storage
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![Example storage unit layout]()
Small | 5' x 10' x 10'
1-2 Bedroom Home
Size Guide- Rate:
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$135.00
Per Month
- Drive Up
- 1st Floor
- Inside Level
- Drivethrough
- No Climate
- Rollup
- Rate:
- $135.00 Per Month
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![Example storage unit layout]()
Medium | 10' x 10' x 10'
2-3 Bedroom Home
Size Guide- Rate:
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$175.00
Per Month
- Drive Up
- 1st Floor
- Inside Level
- Drivethrough
- No Climate
- Rollup
- Rate:
- $175.00 Per Month
Vehicle Storage (RV, Boat, Car & More)
Storage Customer Reviews
- 4.5 Average Customer Rating
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Terrible business, charged my credit card for the rent without a signed contract even though I did not move in. Never gave me a receipt for the deposit. Told me they had to contact “head office” when it’s a family owned business. Super shady operations. Avoid at all costs.
Tressa B | Overall ExperienceThe storage container we rented was not clean when we moved in and I borrowed a broom from them to sweep it out. It was in very good condition inside though. The containers were not set on level well prepared ground and the yard needs some bobcat work and additional gravel to fill substantial holes etc. the staff were very accommodating and friendly with our infrequent off-hours visits. The yard appears well fenced and secure, but I recommend that some yard work and prep would enhance a customers opinion of the facility. I had no significant issues and no issue with offering a positive opinion of the facility. I do have an opinion however of what could be done to turn it into a very nice facility.
mike k | Overall ExperienceI booked the unit well in advance and paid a $20 fee to hold the reservation. The day I arrived the office was unaware I had a booking until they looked me up in their computer. The promptly issued me a unit and then had to leave to run some personal errands. (just one lady in the office). I opened the unit door to find three pieces of large furniture, a huge oil stain/puddle in one corner and the unit coated in saw dust. I went to report this to the office but no one was there. I did not have a broom so I scrounged for some cardboard in the yard to cover the oil and I moved the furniture into the driving lane outside the unit. I did my best, using my foot, to sweep as much saw dust out of the unit. I stored my items and immediately reported this issue via email with no response to date. A few weeks later I came to the unit to retrieve some items and found rodents had chewed through about half my boxes. I took pictures and emailed the office again telling them they never told me their facility was infested with rodents. Again, no response to date. I cancelled my unit and moved my belongings to a cleaner more sanitary facility. I am in the process of going through each box and itemizing all the damage from rodents. I intend on presenting the damaged items to East Side Storage for replacement/compensation. East Side Storage's storage agreement says they are not responsible for damage, however, they never informed me of their rodent problem. I can understand something out of their control, such as flood or fire, but rodents are definitely controllable. I'll update this post once I receive comments from East Side Storage. At this point in time I cannot recommend them at all. The main reason I booked a unit there was because of Uhaul's endorsement. Uhaul needs to visit the facility and complete a review/inspection to determine if East Side Storage is meeting Uhaul's standards. In my opinion, they aren't at the moment.
Darrin B | Overall ExperienceI used Airdrie East Side for 4.5 years and I had no trouble at all, in fact, Airdrie bent over backwards to accommodate me. I will use this storage facility in the future without doubt. I am perfectly satisfied.
MICHAEL M | Overall ExperienceI rented the container for several years and often when I arrived often the gate was lock and would have to wait to be let into my space.The hrs. Of operation varied upon the schedule of the people running the office.very frustrating!! My unit created mold on all of my boxes which in turn created a huge problem for me.There response was that containers don’t leak and it was my problem.I could hardly wait to get out of there and would not recommend this business to anyone.
TERRY M | Overall ExperienceTerrible maintiance, problems will billing and no responses from management. Heated unit mean more like insulated. Stay away
Ryan J | Overall ExperienceThis is the most awful and disgusting experience ever! The manager of the store called and messaged me multiple times to ask me to pay everything first before we go to the place to check it without disclosing any terms and conditions. Because I TRUSTED UHUAL SO I DECIDED TO GIVE MY CREDIT CARD INFORMATION BEFORE WE WENT TO SEE THE PLACE. When we arrived the storage at 9 am as the same on my reservation and the manager told us as the operation time. there is nobody and the gate is locked. So we had to call the manager and she told us that the operation time is 9:30 am - 5 pm which is different with 9 - 6 as we were informed before. And then, we waited extra 40 mins just in front of the gate but still no one came. We were no longer want to have business with this merchant cuz there is no record for the guy who came later than at least 9.40 to check our appointment. WE REQUEST A REFUND AND THE MANAGER REFUSED IT AND HUNG US UP WITHOUT ANY EXPLANATION MULTIPLE TIMES AND INPOLITE. I don't want to book any storage service with you anymore since your system is not trustworthy.
Xi Z | ReservationOwner and staff were great too deal with and good service
SHAWN W | Overall ExperienceThis was the worst experience of my life with uhaul. I have never been treated so badly in my life. And when uhaul took a deposit and this facility didn’t honour that and uhaul didn’t even have the decency to return my calls to refund my money. I’m beyond unimpressed with this situation and I will never recommend this facility to anyone in my life.
Catherine S | Overall ExperienceI was absolutely disgusted with the service at this facility if my back wasn’t against the wall I would have moved my stuff. Uhaul owes me not only an apology but a refund for what I paid them and the facility refused to take into account. I am a long time customer I spend a lot of money and today has made me want to find a new option for all my needs.
Catherine S | ReservationI read some pretty negative reviews online but I suspected they weren’t accurate. I’m glad I followed my instinct as I had nothing but a great experience. Thank you!
Lori M | Overall ExperienceEverything went well super amazing !! 5 stars for them
amanda g | Overall ExperienceMy items were secured and in good condition for 3 years! It was a good experience. Thank you
Sussan A | Overall ExperienceWhat can I say it's the cheapest place in town and you get what you pay for. It was adequate.
Jamieson G | Overall ExperienceI felt like I was in school had to call on weekend that you needed access and it was only till four pm and during week only till 6 pm don’t even get home from work in time to go to storage and holidays were always closed. If you use storage and forget about it it would be fine. Lighting have no clue closed before dark
Brent B | Overall ExperienceIt was a great experience dealing with AIRDRIE EASTSIDE STORAGE. Very affordable rate for their storage unit, friendly & helpful staff. All the best and Thank you!
DARWIN C | Overall ExperienceI would like to know where my damage deposit is. I have pictures of the unit as it was left and as I received it and there is no damage.
Kimberly P | Overall ExperienceThank you very much.
Gordon O | Overall Experience