First, we moved out on 9/16/2023 not 9/20/2023 and sent an email and left a Voicemail. I have been a customer of Pack-N-Stack since 2005 and I can say that under new management over the last few years we have been dissatisfied with the inability to contact anyone onsite or find anyone onsite. We had issues with the processing of our payment which I had records of proper delivery but was accused of being late this last year. I set up the online withdrawal against my better judgement and low and behold the rate was increased without any notice or explanation before withdrawing it. I never was so glad to get my deceased fathers-in-law's furniture out of any place in all my life. My ratings based on availability of staff to watch, manage and support the site.
Richard & Anita G. | Overall ExperiencePack-N-Stack Mini Storage of Ozark
1251 W Sunset Rd, Ozark, MO 65721Customer Reviews
Available Units (All Sizes are Approximate)
Drive Up Storage
-
Small | 5' x 10' x 8.5'
1-2 Bedroom Home
Size Guide- Rate:
-
$50.00
Per Month
- Drive Up
- 1st Floor
- No Climate
- Rollup
- Rate:
- $50.00 Per Month
-
Medium | 10' x 10' x 8.5'
2-3 Bedroom Home
Size Guide- Rate:
-
$70.00
Per Month
- Drive Up
- 1st Floor
- No Climate
- Rollup
- Rate:
- $70.00 Per Month
-
Medium | 15' x 10' x 8.5'
2-3 Bedroom Home
Size Guide- Rate:
-
$85.00
Per Month
- Drive Up
- 1st Floor
- No Climate
- Rollup
- Rate:
- $85.00 Per Month
-
Large | 20' x 10' x 8.5'
4 Bedroom Home or larger
Size Guide- Rate:
-
$105.00
Per Month
- Drive Up
- 1st Floor
- No Climate
- Rollup
- Rate:
- $105.00 Per Month
-
Large | 25' x 10' x 8.5'
4 Bedroom Home or larger
Size Guide- Rate:
-
$120.00
Per Month
- Drive Up
- 1st Floor
- No Climate
- Rollup
- Rate:
- $120.00 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
Large | 30' x 10' x 8.5'
4 Bedroom Home or larger
Size Guide- Rate:
-
$140.00
Per Month
- Drive Up
- 1st Floor
- No Climate
- Rollup
- Rate:
- $140.00 Per Month
-
Large | 30' x 10' x 8.5'
4 Bedroom Home or larger
Size Guide- Rate:
-
$160.00
Per Month
- Drive Up
- 1st Floor
- Drivethrough
- No Climate
- Rollup
*Access Door On Both Ends
- Rate:
- $160.00 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
First, we moved out on 9/16/2023 not 9/20/2023 and sent an email and left a Voicemail. I have been a customer of Pack-N-Stack since 2005 and I can say that under new management over the last few years we have been dissatisfied with the inability to contact anyone onsite or find anyone onsite. We had issues with the processing of our payment which I had records of proper delivery but was accused of being late this last year. I set up the online withdrawal against my better judgement and low and behold the rate was increased without any notice or explanation before withdrawing it. I never was so glad to get my deceased fathers-in-law's furniture out of any place in all my life. My ratings based on availability of staff to watch, manage and support the site.
Richard & Anita G. | Overall ExperienceThe guy in the front office was nice and upbeat. My intake process was quick and easy.
Melissa M. | ReservationNice place. Very clean and easy to access the unit.
Kendra P. | ReservationThe woman I talk to when I moved out was rude can use customer service training
Adam A. | Overall ExperiencePlease do not rent here. I was with them for years and the treatment I got at the end was bad. I had a debit card on my account for them to charge each month. They usually charged me anywhere from the 2nd to the 5th of the month. Well in June my card expired and it totally slipped my mind. I realized it because the new card was not working so I had to go to the bank to get another one. So I called on July 3 to give my new card and the manager informed me that there was 70.00 of fees on my account. 2 10.00 late fee charges and a account delinquent fee of 60.00 that was put on July 1 (1 month of missing a payment) I asked why I was not notified by phone. He said they sent me a letter and an email. I did not get either because we had moved and the forwarding address had expired and I never received an email. I had been with them for over 12 years and have never missed a payment. I really think they should have called me. Anyway the manager said that he could put that I am disputing the bill and he would have someone call me. I never received the call. So 2 weeks later, I decided I would just pay the bill so I called back. I told him no one ever called me and I just wanted to pay the bill and move out. I asked him to send me an itemized receipt so I could send it to the better business bureau. I asked him what email he had for me and he said I don't have an email for you. I said that is funny, 2 weeks ago you told me that you notified me through mail and email but now you are saying you don't have an email for me. Well he did not comment. He took my money and said have a nice day. I just find it hard to believe that they put me delinquent after only being late one month. I should have gotten a courtesy call when they saw that my card had expired. I voiced my displeasure with the manager and he did nothing to help me with the problem and to me I felt like he just did not care. After all this is just probably a job to him.
Kim V. | Overall ExperienceGreat place
Kenny M. | Overall ExperienceI am thankful for the use of this storage facility the past 2 years. I never had a single issue and the storage units were always very clean. I would highly recommend this facility to anyone needing extra storage and it is the first place I would call if I need extra storage in the future.
Alyssa C. | Overall ExperienceDeric was VERY helpful at check-in and check-out. Thank you
William L. | Overall ExperienceWe advised attendant that we could not get back to Missouri to empty storage. We were told this happens . We were never told that we would get a lien’s for $130.00 or we would have had someone empty it for us.
Carl V. | Overall ExperienceThis is the best place and I highly recommend it. I have used it off and on over the years and never had an issue. Very secure
Cathy C. | Overall ExperienceGreat location and service. I highly recommend.
Terry J. | Overall ExperienceMy trailers were broken into and damaged while there, see police report. The grounds were grown up with grass and weeds. This is not a secure facility.
Tim H. | Overall ExperienceClean storage unit with friendly and helpful staff.
Jill U. | Overall ExperienceThese are the nicest people ever. Love Derrick he is professional, courteous and very helpful! I would highly recommend this facility!
Jana M. | Overall ExperienceVery happy with the storage unit and staff.
Annamarie B. | Overall ExperienceWe normally say it made my day, but in my case it gave me relief when I was moving out the house I sold.
CARLOS A. | Overall Experience