It took 45 minutes to sign out the truck on your crappy app - which would have taken 5 minutes if there was a person there. Abandon this terrible policy immediately!!!
Mark R
The Storage Chest
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ann Arbor, MI 48103
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Customer Reviews
- 4.0 Average Customer Rating
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Lori was great and had excellent customer service skills. She was very helpful with providing clear information and communicated well about what I can expect during my rental!
IVORE WI got there and the person there had no idea how to rent a U-haul. He explained to me he was new and had no training. I kid you not! Luckily, i was able to rent from the app which was not my original request.
John CWhoever the lady is that works at this location fire her! My U-Haul was stolen and when UHAUL had me contact the location, I rented it from the lady had a nasty attitude and her exact words were well. What do you want me to do about it and when telling her that UHAUL told me to call the location. I rented it from to let them know She stated again. What do you want me to do about it? I don’t know why you’re calling here. You should call UHAUL in which I let her know that I did. She said well I’m sorry there’s nothing I can do for you. I said I didn’t ask you to do anything for me. She said well I’m busy with the customer in front of me I said yeah and with your nasty attitude I hope that customer smart enough to walk out But not too thrilled with UHAUL as a corporation overall either because even though my U-Haul was stolen and I took out coverage on it. They still had the nerve to charge me and never reached out to me. Only contact I had with them is me calling them and then even had the nerve to tell me that I was responsible for the Towing in storage when it was recovered all while they left it in a police impound for a week smh still to this day have not asked me anything about my belongings in the U-Haul. That was stolen, but wanna call me about another person‘s vehicle that was hit after it was stolen. SMH go figure
JOHN PEverything was perfect
KEVIN D