I would never rent from Uhaul again. I reserved an 15 foot truck months prior to my move. The day before I was to pick up the truck, Uhaul changed my pick up location and time. I had hired day laborers to help us with the move and they were suppose to be at the apartment at 8am. The new pick up location didn't open until 9am and didn't offer mobile pick up. Uhaul customer service representatives were able to get me a 15 foot truck at another location at the time I required. I wasn't able to get into the truck at the confirmed time because I didn't receive a link for mobile pick up and customer service wasn't open. I had to come back to the location after customer service opened and they were able to get me into the truck. I understand the logistical challenges of having a specific truck at a location but my experience was beyond challenging and frustrating. Again, I will never rent from uhaul again and I will share my experience with friends, family, and acquaintances. Uhaul failed us on our move. I will give credit to a few customer service representatives that tried to correct the issue, but it's not enough that I would consider using uhaul for future rental needs.
Leonard N
Chase Street Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Athens, GA 30601
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Customer Reviews
- 4.0 Average Customer Rating
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Self check-in/pickup was quick, easy, and made the overall experience enjoyable. The truck was clean and in great condition.
Mary LThis location was completely abandoned. No cars, no trucks, just a run down building that happens to have a couple of uhaul signs. Took over 30 minutes on the phone to get assigned to a different drop off location. Why even have this place as a possible drop off location in the system? Come on Uhaul!
Walter PNothing really, the air conditioner was great, rite size equipment, overall very pleased.
MICHAEL HWeeks prior to pick-up, I ordered a dolly, boxes (approx 10ea) & a mattress bag on the U-Haul app -- upon arrival, none were available / on-hand as ordered. Visible available stock depleted. Attendant stated: "you can go to another location & pick them up". Unsatisfactory -- tighten-up this franchise...NOT a positive reflection on UHaul;
Chris H