Was fine dropping off but some lady called me the next morning and I had missed her call and while I was on the way to work. I called her back and we got it worked out. But I just heard the voicemail and it was nasty and unprofessional. She threatened to charge me for having to break into the truck because there was a different lock on the truck than she was expecting. She called me asking for the combination for it. She said someone was there trying to pick it up and she seemed flustered and not able to handle the situation well. She needs to be more professional or find another job because we dropped off the truck the exact way we were told to online. There is no reason she should be threatening to steal peoples money over it and there are better ways of handling the issue than calling me freaking out and angry. She should probably not be working in a customer service position. Her and “Bart” should not be charging anyone for situations like this. It was an irritating morning right before going into my own customer service job. We do not act like this she needs to be held accountable.
Emily L
Battens Appliance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Marys, GA 31558
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Customer Reviews
- 4.5 Average Customer Rating
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Very friendly, was extremely helpful when I ran into a glitch.
ROBERT TIt could be better if I can rent a dolly for less than 9 days
GILBERTO GThe cab hadn’t been vacuumed but the truck ran great!
TRUDY NI was told and forced to purchase insurance on a 5 x 8 cargo trailer that I did not want and I find out after the fact that it was not mandatory as the woman was stating. Also, they carry absolutely no accessories if you need anything boxes, blankets hitches pins adapters Which forced you to have to drive down the road and find a place that sells the stuff.
KELLI P