There was no communication at all I scheduled a pick up for 9am and was late for pick up I didn’t even receive a confirmation call for pick up and when I arrived he told me nothing about hours of operation, drop off instructions or time nothing, he barely spoke to us, he helped hook me up and that was it. when it came to drop off it was closed by the time we arrived. not a phone call his number was not posted anywhere around the building I had to reach out to a whole different company that shares the lot to receive information on what to do. I had to keep the equipment for an extra 40 hours and I only scheduled it for a 4 hours and then he tried to charge me for it! U-Haul called and asked if I had the dolly not the company I rented it from, never not once did he call pick up a phone text nothing and he had all my information, I will never deal with this vendor again horrible customer service horrible experience. I will try my luck with a completely different company. Not U-Haul.
Korrie A
Rock Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kent, WA 98032
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
None
BRAWN LOwner was great!
HAYDEN FThe attendant could have provided a little more information regarding inspection and maybe accompanied me to the vehicle.
TIMOTHY BGreat
PATRICK S