This location is in what best can be described as a sleazy motel. I had a 20 minute wait from the time I arrived until someone was dispatched to "help" me. I had to hook the dolly up myself. The guy who came to help took the normal pictures before I left and told me I was good to go. We had not checked the lights yet. I turned on my emergency blinkers and went to the rear of the tow dolly only to discover that the right light assembly was completely missing from the unit. By now, a manager type appeared and proceeded to tell me that this was not a problem, I should just go on. Normally, I would never pull anything without all the lights working, but I was desperate. I've rented U-Haul for almost 40 years. I tell my friends that owning a trailer is crazy, just rent a U-Haul. I get exactly what I need every time. I will continue to rent U-Haul for my needs, but not at this location.
WENDELL W
Royal Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indianapolis, IN 46224
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Customer Reviews
- 3.5 Average Customer Rating
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I was told my pick-up time was 8 am but when I got there I was told by a virtual person (via video screen) that no one would arrive before 8:30 am. Lobby of hotel where I had to wait for half an hour did not have any AC.
LELIA SThere is a bottle cap and a snack wrapper left in the passenger seat. And a sucker stick in the cupholder. Also, the gas was an eighth under half when I went out to check it. She had marked it down as half on the paperwork that I signed for. My bad, but I returned it filled up just the spot where I had it and still got charged for extra gasoline. Use a kicker it took her 35 minutes to check me out. And when I finally got a chance to check the U-Haul over. It started the thunderstorm so I'm doing everything in the rain and didn't feel like going back in wasting more time.
WALTER BThe whole process was a mess. The air in the haul didn’t work. They were going to double charge me if I changed the truck out. The receipt was completely wrong. When I picked up the truck it was 3/4 th of the way full. When I returned it I returned it on full. The receipt.did not reflect that. They said I used 4 more miles than I actually used. When I reserved the U-Haul I specifically declined the insurance because I have my own insurance. I was charged for the safe move on the receipt. I retuned the U-Haul at 2:45 and the receipt states I returned it at 3:30. When I reserved it I said I want to pick it up at the counter and return it at the counter. No one was there when I returned it. A virtual Man was sitting there at the monitor and told me to just leave the keys on counter. So you guys over charged me for a truck with no air and a customer experience that was horrible.
FREDDYE WTruck had no air conditioning and no sound insulation on the driver's side, making for an uncomfortable experience. No pressure sensor on the front driver's side tire.
EDWARD G