The lady and gentlemen was awesome. But I would like to take a moment and let you know about the lady taking my reservations on the phone I believe in Springfield, Illinois or maybe in St Louis the 1-800 number. She was very rude. Unaccommodating felt like I was bothering her. Was very unprofessional of her. This whole experience was a nightmare in the beginning because there were no trucks available and I understand that. But for me to have to drive an hour out of my way to go pick up a truck which somebody in U-Haul could have went and got and brought it to me is what I was told. But towards the end of the whole conversation I had to drive an hour out of my way to go get the truck then come back to where I was loading the truck and have to do all the unhitching and hitching three times just to load my own truck because I had a tow dolly. I should have been able to load my truck and then go get a tow dolly somewhere else in the vicinity on my way out of town. This whole this whole thing was a headache in the beginning. It is not the lady at my Fix-It location in Farmington. I am very pleased with her. She was very accommodating. Help me understand things loaded my car onto my Dolly. Her and the gentleman that worked there deserve recognition
Donna S
My Mechanix LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Farmington, MO 63640
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- 4.0 Average Customer Rating
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Customer service was snotty and rude when I picked up the uhaul. Rolled her eyes and made snide comments to me. Gave me the worst uhaulon the lot that ran poorly.
WENDY Lgreat costumer service
jason kNo one there. Muddy drop off box only
George BCheryl helped us out when we need a truck that day.
GARY G