It was absolutely absurd that I had to drive to Mason after confirming a rental in my area (Lansing). Customer service navigating this switch up was not empathetic at all - probably because they also don't understand why the logistics of Uhaul don't make any sense and deal with this exact scenario all day/every day. Please hire a logistical engineer to figure out where the trucks go and staff to drive them back and forth and take that pain off clients who are already navigating a ton of stress in moving.
EMILE M
HomeTown Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mason, MI 48854
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Daniel did an outstanding job helping me with a truck and getting movers. Highly recommend the Hometown Storage Location in Mason Mi.
JEFFREY LDidn't meet anyone at drop off location. After hours. Please offer this option in question. Application, questionnaire, and software could use some fine tuning.
Gregory PThere was no dolly but we did well and the truck was in great shape. Customer service and the people at the pick up and drop off points were super helpful, also.
CHERYL DVery professional business. I like the Mason Michigan branch.
MARK E