Extremely Disappointed – Avoid This U-Haul Dealer at All Costs I rented a U-Haul truck from this location and returned it exactly as promised—on time, with the fuel refilled and in perfect condition. When I asked for a final receipt, I was told, “We’ll email it to you.” Two days passed with no receipt. I called multiple times, only to be ignored or brushed off. When I finally got through, I received the receipt—and they had the audacity to charge me for 3 extra gallons of fuel that I absolutely did not owe. I had proof: a fuel receipt, timestamped photos of the fuel gauge, and odometer readings. I went back to the store and showed everything to the front desk person—an older man with a beard—who re-inspected the truck (which hadn’t even been rented again yet). He admitted my evidence was valid and that the charge was a mistake. But instead of apologizing or showing any professionalism, he was rude, dismissive, and outright hostile. He pointed his finger at me, used unprofessional language, and acted like I was the problem—even though the error was clearly on their end. Eventually, he called someone and processed the refund, but the damage was done. His attitude was unacceptable, and the entire experience was stressful, frustrating, and insulting. I’ve rented from U-Haul many times and never encountered such incompetence and disrespect. This location is a complete disgrace to the U-Haul brand. The staff clearly lack basic customer service skills, and their internal processes are sloppy at best. Delays, misinformation, and rude behavior seem to be the norm here. I filed an official complaint with U-Haul customer service, and I sincerely hope they take action. No customer should be treated this way—especially when they’ve done everything right. Bottom line: Stay far away from this dealer. There are plenty of other U-Haul locations that actually value their customers. This one clearly does not.
DINESH M
Byron Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tracy, CA 95377
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Customer Reviews
- 4.0 Average Customer Rating
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He wasn't sure of the charges, he did charge me before final drop off which looks like you billed me twice
Mondo MGreat service
Tajinder MThis is one of the worst locations to get a uhaul from. It’s a liquor store that does U-Haul. They have google voice number and they don’t answer. They will over charge you. Please avoid if possible.
Edward MGreat service
Tajinder M