Asked for a 15' foot truck and was given a 26' foot truck for a long distance move to Arizona "for the same price". I suspect U-Haul uses this as a selling feature because you are essentially moving their stock for them around the country - keeping in mind that you are paying more for gas with a big truck. Anyway, the truck was too much as I didn't need the extra space and as a result several of my items were damaged in transit as they weren't packed as tightly and securely as would have been in a smaller in truck leading to less shifting of the load. The suspension on the truck was also horrible.
CHRISTOPHER A
Treweek Mini Storage Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kalispell, MT 59901
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Customer Reviews
- 4.5 Average Customer Rating
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There was a communication issue with the expected return day. The drop off location did not know that the drop off would occur a day later than the quote. We informed the pick up location of the return day but that did not get communicated to the drop off location. The drop off was very quick and smooth. Overall we were pleasantly impressed with the U-Haul experience.
MICHAEL BGreat service, loved using the U-Haul App. They had the trailer I needed and I was able to complete the job on time.
GARY MThe brake lights and right turn light apparently didn’t work on the cargo trailer, according to my pickup’s display. I stopped back into the store and she apparently got them working again until I got back on the highway and it happened again. Is it the fault of my truck or the cargo trailer? I don’t know but the trailer definitely needs to be checked.
DOUGLAS SEmployee went above and beyond
LINDA H