I don't have comments for this location besides that it was hard to get the lock off and I had to get a manager to come take it off. I had a reservation for a 10' truck at Cross Bones Enterprises in Navarre and was called Thursday night (I was supposed to pick my truck up early Saturday morning) to tell me that they accidentally gave my truck away and that I would now have to go to 3120 Gulf Breeze Parkway. This was out of my way and a lot bigger of a truck than what I needed and I was already greatly frustrated as I made my reservation 7/08/2025 to ensure I was secured a truck. I don't understand how inventory is not kept to ensure a truck isn't given away. On top of this somehow the Gulf Breeze location gave that truck away as I was called by Mindy Friday night for her to let me know they somehow accidentally gave that truck away and that I would now have to go to this location in Mary Esther. I now have to go even further out of my way and of course pay for more gas because of this. My dad had to miss 2 hours of work now for this trip and I was only refunded $152 when I paid over $400 for the truck plus almost $200 in gas. I find this ridiculous as I now had to go further out of my way and lose time and money all the while I could not hear back from the Area Field Manager until 4 days later. I find it unprofessional and disorganized that two trucks could be given away in such a short time period and after this experience I will not be using U-Haul again.
Haley I
OBS Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mary Esther, FL 32569
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Customer Reviews
- 5.0 Average Customer Rating
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This location was excellent and the best experience I’ve had!!! I am dealing with two different households that are being emptied, and I have been renting U-Haul‘s a lot over the past six months and although the location they always push me to against my choice, are nice people they try to force you to park a quarter mile away and walk Through a road in the woods, which I am not going to do as a single woman in the dark. O’Briens, the current location that I just used., honestly has the best customer service that I have experienced overall anywhere. The easiest rental experience anywhere yet and she goes out of her way to help you. I highly recommend renting at this location.
TRACY LGreat and easy experience!
Robin SVery exceptional service from all.
ramon JMy truck pickup location was changed 4 times within 12 hours of pickup so I had to go on a wild goose chase the morning I was moving. When I finally get my truck it looked like it did tours in Afghanistan and I was left with not even a 1/4 tank of gas. The tires looked bald to balding, the truck had difficulties starting & lurched often while driving oh and the check engine light came on about 20 miles into a 400 mile move. I have 1 more move left but I won't be using Uhaul!
CHONDALIS M