Although the location and experience in picking up and dropping off the vehicle was pleasant, I have 2 complaints that I wish to express: 1) Although I only place 16 miles on the truck, the gas gauge, which indicated approximately half full, slipped down a notch as I was returning the vehicle. I was forced to pump approximately $10 of gas into the tank to get the gauge to get back to where it was when I picked up the vehicle although I probably used less than one gallon of gas. 2) I found your website to be EXTREMELY confusing when I went through the booking process. All I wanted to rent was the truck for only about 3 hours but was forced to click on an endless display of other services when placing my reservation. When I received my final invoice, there was a charge for "Safe Move" coverage which I never wanted. If I actually had to check on this box in order to get this coverage, I can't see how I would have done that but, unfortunately, I cannot go back and review my original order. I hope you will have the decency to remove this charge. If not, I will instruct my credit card company not to pay it. I am happy to discuss this further should anyone from your company care to give me a call. Otherwise, I expect that this charge will be removed asap.
ROBERT L
PK Shipping
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Boca Raton, FL 33431
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I will shore be renting from this location again. Very friendly staff and easy process.
EMALY YCoordinator was not on site, asked us to wait, had to coordinate to pick up keys from a neighboring business. It worked out but could have been a real problem if we were not flexible on timing
Adam CWorst place ever !!!!! They are always closed .lost 1 hour trying to get the truck. Third time I used them (last one ) phone number on file doesn’t even work
Juan BThe service was excellent I will recommend a friend
DOROLIAN M