I originally selected the Santa Monica location and was moved to this location which was not even an official U-Haul location. There was nobody to help with the trailer. There was someone living on the lot. It was very unprofessional and felt unsafe. I had to reproduce all the information I had already provided when I first booked. They did not help us set up the trailer in a safe way. I would not send customers here.
Jaimie C
American Oil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90037
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Customer Reviews
- 3.0 Average Customer Rating
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I just had to drive an extra 25 minutes to get to this location after Uhaul switched our locations. (Which was very inconvenient unfortunately due to the trip and time of day)
Jackson DNot a safe location
Ruperto JI signed up for a mobile pickup but that wasn’t available at this location (which is fine, it just shouldn’t have been an option), so I was prompted to call support. They told me to just go up to the counter, which I did. Everyone who helped me was great. Uhaul itself was very dinged up but that’s no big deal. Inside REAKED of cigarettes. Otherwise, pickup and return went very well.
Cole Hsomeone was sleeping inside, it smelt like cigarettes. there was ask, a lighter, wine bottle, candy and cookies inside.
jessica c