The owner/operator is a smooth talker like the old used car salesmen! he uses the old Bait & switch tactic to lure you in! my card got charged for reservation which he failed to deliver, charged my card again for another reservation which AGAIN failed to deliver. mind you this is twice in one day! it's midafternoon of my last day to move out and no truck but $310 charge on my card. Finally he claims he's doing me the outmost favor in the truck rental history by getting a local truck for a one way travel but I need to bring it back?! ok, but promises no charge for return mileage and gas, so I'm against time and accepted the offer with a bitter taste and somehow knew it would not be a sweet end transaction. so I get it and bring it back within the 24 hour window & dropped off the key. a week later I get charged for return mileage, gas & two days of rental and insurance also they packed the mileage by 100 miles which I have proof of GPS tracking and photos. they pack the fees & charges then give you a discount so you think you've made out! Folks beware of this store , this is clearly a rip off by a seasoned PRO. stay away from this store, there are other rentals in the area. a report to BBB is a must.
MASOOD M
Chair City Market
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Gardner, MA 01440
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- 3.5 Average Customer Rating
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Place looks abandoned and unkept
VINCENT AWas the original location I was to pickup from. The truck is had reserved was still out and was going to be a minimum 2 hour wait to get it, I had an appointment to pick something up so I couldn't wait. Instead of finding a same size truck was offered a smaller one which would not work for what I needed. I had to suggest to lookup other stores and eventually got one in Leominster
Sean TThe personnel were professional and assisting. I have no complaints.
ANTHONY BI would not really recommend this u-haul dealer. In the morning before I arrived I had gotten a call from this location asking if I could move my rental back. I told them I was coming from Maine to help a family member move, and that was why I reserved it for the time that I did. The associate on the phone stated there was a customer in store who promised to have the truck back 3 hours after I reserved it, I pushed back and said no since I am traveling far and I was relying on the help of others. But I worried the entire ride down to Gardner that my truck would be rented out from under my reservation. I do understand other customers can be difficult to deal with, but telling them no and letting them know it was already reserved should be the best approach to handling that. I am also pretty sure I was overcharged on a mattress bag, as online they are listed for $8.25 but this location charged me $30.00 same day at checkout for one. Also upon entering this location, it is a torn up old gas station. There is old random furniture, no real desk set up, and a couple of folding chairs. The floor was ripped down to the sub-flooring and had cardboard over it. I understand that some u-haul dealers are independently owned but considering all the trucks were rented out that day, I am not sure why they have not put effort into the store at all. I will give points for the associate in the store being very kind and he did let us know everything we needed to know for the truck and the return. And the truck was clean and had no issues. I am not sure who runs this dealer, but it seems as if they are overcharging on some items, as others have also wrote in the reviews, and the physical state of the store was awful, as if they do not care to put effort into their business.
ALYSSA D