The Andover Shell was not equipped to help us with our rental, despite having a scheduled arrival time. We were the only U-Haul customer and it took 40 minutes for our equipment to be processed. And, the truck was dirty with some kind of animal fur and a hair clip left behind. I would not recommend this location.
Kim F
Andover Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Andover, CT 06232
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Customer Reviews
- 1.0 Average Customer Rating
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Terrible, terrible, terrible experience. The owner yelled at me. The clerk did not know how to return the uhaul or give me my deposit back. He kept trying to hand me the key back. Crying in a gas random gas station was not how I intended my move to go. TERRIBLE! Do not send people here! I will not use uhaul again….. ever, because of this experience.
kathleen c1. the pickup location was changed by U-Haul 2. maskless employees at pickup location (and inside truck cab - do you guys care about COVID?) 3. days of accumulated snow and ice left on truck 4. dirt and debris left in uncleaned hauling bed 5. several large cardboard boxes filled with styrofoam and other packing materials left by a previous renter 6. steering wheel and controls dirty, sticky 7. dolly and furniture pads ordered, never provided, AND I WAS CHARGED ANYWAY 8. customer support has not been responsive to my requests for receipt review And by the way, the Andover Shell is a dump employing lazy and disrespectful cretins.
CHARLES LEquipment condition was excellent. Facility is challenging due to limited space (no turn-around, etc.). But the geographic location was very convenient for me. Clock was not set to correct time (daylight savings time). I fixed it. :-)
Marc BThe computer system was slow; so it took me 45 minutes to actually get my truck. The truck was also 3 deep. The agent was very friendly and apologetic.
ANNE C