Upon receiving the truck, I observed that the bed was slightly soiled with sand and a few small rocks, which did not concern me. However, upon returning the vehicle, the clerk informed me that I would be charged an additional $20 due to the soiled condition. I explained that I had received the truck in this state, but she insisted that I should have thoroughly inspected and cleaned it before returning it. Consequently, she provided me with a broom to assist in cleaning the bed. I am outraged.
Kelly D
Larsens Feed
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cotati, CA 94931
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Customer Reviews
- 4.0 Average Customer Rating
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When I picked up the truck, it was on empty, when I dropped it off, the app was telling me I was going to be charged to fill it. That was unacceptable and a poor experience. It was also unclear where to drop off the truck. Better directions would've been appreciated since I was dropping it off after hours.
Alvin WFrankly, using the app took longer than my entire trip. I won't want to use u-Haul again unless the need is dire
John BGreat people very friendly & detail
Yvonne MI would not recommend as I thought my I was paying 50 and spent 249 . Not worth it never rent again
Elle L